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by sprucewood , Jun 24 '03
They ordered me the wrong product, are taking their time refunding me, misrepresented contents conta ...
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by Hockeygirl1 , Jun 30 '03
My main problem with Dell is their customer service. I purchased a laptop computer from Dell arou ...
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by todd95818 , Nov 27 '06
I placed an order for this 42” plasma tv along with a wall mount for a total price of 2951.39 including shipping, handling, and tax. The total price was increased without my authorization to 3149.91 after my order was submitted (sometime between the ...
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by adam1234 , Oct 15 '03
I did make couple of purchases from Dell in the past and the experience was usually quite good. However then tried to buy a digital camera from them and the experience was HORRIBLE. Decided to order from Dell because of good price (used also discount cou ...
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by filmandtvguy , Mar 08 '02
Unfortunately, this was the first and last time I’ll try them.
After weeks of research on my new printer, I went into my purchase with dell.com with high hopes. The website was well designed, there were good descriptions, comparison features,...
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by sergioj , Feb 09 '04
Delivery: OK Customer Service: TERRIBLE. My system arrived with a faulty trackpoint button, something has been mentioned by some people on the discussion groups. First, I tried to return the system and get an exchange, Dell would take 10 days to build ...
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by LanRaider , Jul 13 '03
The worse tech support I've ever encountered, and my job involves dealing with many tech support dep ...
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by floridonna , Mar 05 '05
I ordered a Dimension 8400 via phone with a rare American English speaking person. I also purchased an all in one printer and digital camera. I was offered zero percent interest for a year if I qualified... That's a trick! No one ever told me I didn't ...
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by renata77 , Aug 19 '03
My order arrived 6 days after placing it, even though the estimated date was 8-10 days. Even thought ...
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by lockec , Nov 13 '02
I read a favorable review on this site, and felt that I really needed to share my own experience and save others from making the mistake of ordering from Dell.
I ordered a Dell laptop several weeks ago. Price and delivery were fine, but the...
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by auscfan , May 02 '03
Dell is the store to buy from. Go visit any retail PC maker anytime and you'll not get the help you get from Dell. They walked me right through the PC and peripherals I wanted and made great suggestions on packages that included my needs, and upgrades...
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by irrateinco , Feb 06 '06
I ordered a Dell 4700 in Nov of 2004. This is the 5th Dell I've ordered in 10 years, the last being in 1998. In July of 2005 the hard drive crashed. Dell "customer service" is a third party technician showing up with a hard drive and demanding the old ...
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by chiliqueen , Dec 23 '07
I've ordered two laptops and several accessories through Dell over the last two years. We use Dell PCs at work, but my first experience with Dell was as a graduate student purchasing my first laptop. I took advantage of Dell's generous discounts (free ...
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by tazman09 , May 28 '09
I bought a new Dell XPS 630i system with several upgrades. Within a couple of weeks, either the PSU (power supply unit) or the motherboard died. This review is not about the faulty computer (although that is a source of aggravation). ...
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by nondellman , Aug 29 '03
Speed and order accuracy excellent. Product quality and customer service just horrible!!! First Vi ...
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May 04 '09
good
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Sep 08 '08
The process to order on line was easy and each option was explained in detail.
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Jul 19 '09
I never have a problem with anything that I order from Dell
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Sep 25 '09
Merchandise of good quality and good price compared to other vendors.
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Jul 22 '09
I used the live chat to make some final decisions and that was very helpful. The notifications about shipping were also helpful. Item was packaged well and easy to carry.
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Apr 24 '09
As usual Dell provides excellent customer service and products that are FANTASTIC!!!
Received my order a week earlier than expected.
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Oct 13 '08
The only problem we had was trying to use our gift card to purchase the printer. It took time and a few false starts to find the correct site to use that allowed us to enter the gift card information. Besides that one thing, the site is well done and easy to find what we were looking for.
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Nov 24 '09
I have a computer that is currently still under warranty. I was on hold 3 times for over 1 hour trying to reach someone at Dell that could assist me. Each time I was disconnected with the person I was talking with. The service you give on the phone is absolutely horrible - I will never use Dell again.
I have not received the order I placed so I do not know if it is the correct item or not. You however have received payment for it.
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Aug 22 '09
I found looking at the Dell web site confusing and unfriendly, so I had a young man who is familiar with products that use Microsoft systems shop for me. He got me what I hope will be a good computer at a good price. It has not arrived yet.
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Oct 12 '08
Good overall service and met my expectations
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Aug 22 '09
Dell provided exactly what I asked for and I was very happy once I got past their weekend approval process delay. Since I ordered on a weekend and received my credit limit towards puchasing those products, it appears that a phone call was still necessary to clear that transaction. Once that phone call to me was made, processing went very smoothly and very timely (actually made it to me days earlier than promised so that was a surprise). Over all I am very satisfied with the product as well as their customer service (ok so I hated the prompt based system that sent me in endless loops but once I got someone on the line - things went perfectly smooth).
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Oct 09 '08
Don't really have an option to shop somewhere else for this item. At least it wasn't to difficult to order.
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Aug 28 '09
I bought this item from Dell because they knew, from my service key number, what my system was and what kind of memory card it needed. I appreciated this, because I don't speak "computer" very well.
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Sep 20 '09
Very satisfied.
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Jun 28 '09
I have always had excellent service with Dell. Find what I need with no problems. Whenever I have questions they are there to answer and advise. Their merchandise is top quality with a fair price.
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