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Dell Business Online Store

Dell Business Online Store

Overall store rating:  Store Rating: 3.5
Reviewed by 1786 customers
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Showing 166-180 of 701 reviews Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 ... 47   Previous   Next
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Overall Rating:Store Rating: 2.0
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Bad Tech & Customer Service

by etsdolls , Oct 14 '03
I've bought 14 Dell computers in the last couple of years, and when I bought my newest one, I received it about a week ago, and it won't recognize my photos that are burned on a disk. Dell says the CD's are corrupted but they play in my other computers, s ...
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Overall Rating:Store Rating: 1.0
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LIVING HELL

by buzzbrain , Feb 23 '06
I just read a review on DELL that stated "Dude you just got Screwed by Dell" All I can say is DITTO DITTO DITTO DITTO. Well that's not all I can say, but it's probably all I can say on this forum. I would like to say to those who think they had a good ...
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Overall Rating:Store Rating: 1.0
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Very Misleading

by tenesma , May 29 '02
I recently attempted a purchase online. The item was described as "in stock" and i paid the extra for overnight shipping. It has been 4 days now and still no item in my mail box. I have spoken multiple times with multiple sales reps/customer reps/online...
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Overall Rating:Store Rating: 1.0
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The worst I've ever dealt with

by malamuteman , Sep 30 '03
Dell is the worst company I've ever tried to deal with. I ordered the system and began tracking it ...
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Overall Rating:Store Rating: 1.0
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Wish I could give 0 stars

by sbtier , Jan 14 '02
Bought a Dell Dimension computer and was impressed it was shipped within 2 days. That was the only aspect of the transaction that worked.

The monitor was 'flickering', so they sent a new monitor.
The new monitor was a different...
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Overall Rating:Store Rating: 1.0
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A double billing took six weeks and many hours on the phone to correct.

by jackdharma , Nov 07 '03
I was billed twice for the same item (an Axim PDA) and, when I called to get the invoice corrected (it had been charged to my Master Card), I was shuttled from one automated response to another. After more than an hour (I decided to conduct an experiment ...
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Overall Rating:Store Rating: 1.0
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Nightmare experience. Mediocre computer. Abysmal customer service.

by notforsale , Mar 28 '05
This has been a nightmare experience. I purchased two Dell computers, one for home use, the other for business in December 2004. Since each was to be handled separately for tax purposes, I wrote two checks and mailed them together for full payment. ...
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Overall Rating:Store Rating: 1.0
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Poor

by daddyduck , Jan 20 '09
I thought that dealing with a company like Dellwould be easy, but was I ever disappointed.   I ordered a 120 Zune home bundle pack advertised on Dell website after Christmas for my duaghter.I decided to order from Dell because I ...
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Overall Rating:Store Rating: 1.0
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Completely worthless online chat at Dell

by jsbird , Jun 10 '09
I work for a small non-profit and we recently purchased 3 monitors through Dell. I thought we ordered monitors with built-in speakers. The monitors that arrived did not have these. Went online to check what was ordered. The model number is 1 digit off ...
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Overall Rating:Store Rating: 5.0
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You can help make the purchase experience a good one or a bad one.

by salesguy , Feb 05 '02
I have owned three Dell computers over the last couple years. I have read all the reviews and find it amusing and some of the responses. Working in a call center sales environment. I will let you know ways that will make your experience with Dell (or any...
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Overall Rating:Store Rating: 1.0
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Frustrating, hard to deal with

by jdwstock , Sep 27 '03
Ordered an item and received written (email) confirmation from Dell, but item never showed. Dell ch ...
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Overall Rating:Store Rating: 3.0
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Dell Computer is reliable but customer service could use major improvement

by mrp124 , May 19 '05
First, I purchased a Dell a year ago and has been so far reliable. It is on continuosly connected to game servers over the Internet. I am quite happy. Second, if you need customer service or tech support, Watch out. The wait times are horrendous ...
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Overall Rating:Store Rating: 2.0
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Good computer, but customer service is too much hassle

by joet56 , Feb 07 '04
I bought a computer from Dell with no trouble. After receiving the computer I discovered it had a problem with the hard drive. After a little difficulty getting through the customer service maze Dell sent a Tech out who replaced the drive. The ...
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Overall Rating:Store Rating: 1.0
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Dell fails miserably at maintaining inventory and resolving issues

by rcarboni , Jul 22 '05
Once again, Dell failed to fulfill my order. I continue to have problems with attempts to purchase camera accessories from Dell. After many purchases - some good, most bad - I think I'm going to have to stop buying from Dell. My initial bad ...
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Overall Rating:Store Rating: 1.0
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Who would've guessed the "Dude" was the smartest person there?

by swkreiter , Mar 13 '03
Second review in 2 days. Just canceled 2nd attempt to get an 8250 after ship date came and went. And went. One Cust.Service(?) person told me the first computer was diverted to a big order for the war against Iraq! Another told me the web info was wrong...
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Showing 166-180 of 701 reviews Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 ... 47 Previous   Next

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Showing 166-180 of 1,127 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 ... 76   Previous   Next
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Overall Rating:Store Rating: 2.0
 
Oct 27 '08

The quantity automatically kept switching to 2 sets rather than one set. Also, I put in all credit card info 5 times before it finally was successfully received. Each time I was told to check over my info there was nothing missing when I clicked "place order," but when it popped back out everything was gone and I had to retype it AGAIN. Next time, I will wait for my local Staples to restock ink. :-(
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Overall Rating:Store Rating: 2.0
 
Oct 20 '08

I've loved the quality of Dell computers in the past. This shopping was a bit frustrating because the order form kept changing the shipping charge without explanation. Chat and email contacts were unexpectedly terminated without explanation or original shipping rate question being answered. Then a followup phone call showed they were confused as to who had ordered the computer and where it was to be shipped. I have my fingers crossed that it will arrive as ordered and on time for my wife's birthday. So far, charge against credit card has been authorized but not debited so maybe they are on top of it. After the order was finally completed with email confirmation and cc charge authorized, I received an email from a service rep saying she could have completed my order with free shipping! Wow...I hope the computer quality has not slipped like their online shopping has.
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Overall Rating:Store Rating: 4.0
 
Oct 26 '08

website is a pain. not user friendly, IMO
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Overall Rating:Store Rating: 5.0
 
Oct 08 '08

Overall Good to Excellent experience. The only negative, if any, is in the initial tracking of the shipment which likely is shared between them and the shipper. Based on this purchase, I would have no hesitation to purchase from Dell again. Dell's pricing for my item was not the lowest but competitive but I was wary dealing with some unrated vendors so I chose to go with Dell besides it was a part needed for a Dell laptop so I felt it was safe to stay with Dell. I feel good about my decision after receiving the product. Based on my purchase, Dell was fine.
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Overall Rating:Store Rating: 5.0
 
Oct 04 '08

Very easy to find exactly what you were looking for and was received quicker than expected
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Overall Rating:Store Rating: 4.0
 
Oct 07 '08

quick & efficient. Thanks
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Overall Rating:Store Rating: 5.0
 
Oct 26 '08

Its the system and games our son wanted, Have always had good sevices from dell .
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Overall Rating:Store Rating: 5.0
 
Oct 07 '08

love dell
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Overall Rating:Store Rating: 5.0
 
Sep 21 '08

I always found what I wanted at there site, and with good prices.
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Overall Rating:Store Rating: 5.0
 
Sep 11 '08

arrived in 2 days!
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Overall Rating:Store Rating: 5.0
 
Jun 24 '09

Quick service and communication.
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Overall Rating:Store Rating: 4.0
 
Oct 07 '09

All was mostly 'fine', except for 2 items (which ended up not being problems, but are DISCONCERTING, during the order process). 1) Even if you choose overnight shipping, they say (in semi-fine print, that you will get it overnight when they ship: the important words being "when they ship". They could ship in a month or a day, but *then* you will get it overnight. I'm not as concerned, nor paying for fast shipping as *fast delivery* (which means it gets here fast!). 2) Their estimated shipping date was 1 week out from when I ordered. VERY annoyed. Turns out I got it 2-3 days later. This is NOT the 1st time they've done this -- they'll claim 1 ship time, then move it, then move it again...Usually with a long shipdate toward the end, then surprise(!), the package arrives early. Very poor logistics handling and setting of expectations. That said, they *USUALLY* are good about getting items to the customer quickly. (refunds are another matter -- I had to go through my credit card company to get a refund credit 30-45 days before dell credited the item -- a total of 60-70 days after item return!).
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Overall Rating:Store Rating: 5.0
 
Sep 10 '08

Purchased everything online. Have purchased before from this vendor and always get good results.
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Overall Rating:Store Rating: 5.0
 
Sep 18 '08

The shopping experience at Dell was excelent.
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Overall Rating:Store Rating: 5.0
 
Sep 13 '08

Dell had a great deal on this product, shipped it quickly, and we love it!
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Showing 166-180 of 1,127 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 ... 76 Previous   Next



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