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by rEVOLUTION_dt1 , Dec 10 '02
shipped a day later than they said it would... but then again i ordered it late at night so that's understandable. I opened the case and the first thing my eye was stuck on was a funnel like thing that was directing the heat coming off of my heat sink to...
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by ChunkyCkn_dt1 , Jan 06 '03
12/13/02: Placed order on a Canon S230 online (status of camera was in stock)for next day ship. Order went smoothly. Two days later, I receive a email from Dell telling me that the camera was out of stock. The expected delivery date was 12/23/02 On the...
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by MassMan_dt1 , Jan 08 '03
I ordered an iPod on 12/1/2002. The Ship time was 1-2 days. I still haven't received it 1/9/2003. IMPOSSIBLE to get to a real person. Long wait time. The rep was rude and inexperienced. DELL! I thought you were a respectable company! Not...
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by KD5JNX_dt1 , Jan 09 '03
I was an old Dell Customer, through differant jobs I got onto buying other products. 4 months ago, purchased my first Dell in 6 yrs. My dimension 4500 came right in time. I ordered a 19 inch monitor at the same time and it actually came 4 days before the...
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by nodelleveragain_dt1 , Feb 06 '03
Ordered a Dell PDA. @ days before shipping and billing had to change charge card due to ID theft. Dell said they could not do that and had to cancel the order and reorder the product and wait another 6 to 8 weeks. Wonder what would happen if Macy's...
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by hotdog_dt1 , Dec 09 '02
Sales is very good. Service is terrible. Many times had interminable waits on the phone for service. Most of their service techs are ignorant; for the most part I ended up solving my problems myself without their help. In one case I had to pay Microsoft...
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by ca_cowboy_dt1 , Feb 24 '03
Well my 4550 Dimension arrived far quicker than i anticipated. Ordered it on Valentines Day at about 8 PM, rec'd it in Canada (near Toronto) on the following Wednesday. Wow! Fast! But order was split as 1184 router and 1180 pci card come from somewhere...
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by howdumb7_dt1 , Mar 14 '03
I have ordered several computer parts from Dell and also 2 canon S200. One have to realize that Dell is one of the biggest name in computer and their business is global so they can't always have everything in stock. I do have to say that shipping takes...
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by Frustrated_Dell_user_dt1 , Apr 01 '03
Re: Dell Axim. However I have encountered a problem with support - both on the payment end and on use of the product.After many phone transfers, 5 hours on 2 continents with support,I gave up and finally taught myself the basics and still have many...
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by Pete1_dt1 , Apr 09 '03
Customer Serv. Stinks!
Quality??
Just recvd. my Dell 8250. When I set it up, the spkrs. did not work. Let me start off by saying, that I HAD to rate their C.S. as a 1, a 0 would be better. Each time you call,expect LONG hold time. NO JOKE! I am...
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by dudenotgettindell_dt1 , Dec 07 '02
Ordered an Ipod that Dell claims "usually ships in 1-3 days." Order time was changed by Dell to reflect delayed shipment up to 30 days. Customer support was not helpful, couldn't give a more detailed response other referring to the statement that the...
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by Donald_dt1 , Apr 10 '03
On my 18-month old Dimension 8100 I am now on a 2nd Motherboard, a 2nd CPU, a 2nd CD-RW, a 2nd Fan and - get this - a 4th (yes, 4th) Hard Drive! All replacements are refurbished. Service reps frequently contradict each other. They absolutely refused to...
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by b-line_dt1 , Dec 02 '02
I ordered a computer system for nephew which included a printer - very easy to order, but printer did not arrive. Almost impossible to get through voicemail loops to talk to someone. After a month and lots of time on phone, they sent printer to me...
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by foobar_dt2 , Apr 14 '03
I tried to buy Canon S400 at DELL. Seem to repackage: have a 16MB CF card not 32MB card. Web page doesn't list the content of the package. Email support only refered to phone sales. Person barely spoke English. It took 3 min until he found the correct...
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by Kenito_dt1 , Feb 14 '02
Easy as Dell! Great unit so far! The phone tech support needs improvement (more personell), but online response fast and efficient. Small glitch in LCD panel. Tech man came to my house and replaced it 2 days after I notified them. I love my Inspiron...
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