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by hotdog_dt1 , Dec 09 '02
Sales is very good. Service is terrible. Many times had interminable waits on the phone for service. Most of their service techs are ignorant; for the most part I ended up solving my problems myself without their help. In one case I had to pay Microsoft...
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by fairflanks , Jul 15 '04
I was extremely displeased with my experience dealing with Dell. I had never purchased a computer from them before and was strictly an HP person. However, they had cheap prices, quick shipping, and I needed a new computer that week. Anyway it was easy ...
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by rEVOLUTION_dt1 , Dec 10 '02
shipped a day later than they said it would... but then again i ordered it late at night so that's understandable. I opened the case and the first thing my eye was stuck on was a funnel like thing that was directing the heat coming off of my heat sink to...
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by abc12_dt1 , Dec 12 '02
bought 3 dimention systems, they are working fine, But anything regarding customer support is unproffesional.
ordered one flat panel in a deal,
saved it to my cart in the evening ,next morning came to check out,
item was removed with all my cart....
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by Poppie_dt1 , Dec 21 '02
I have purchased many items from Dell.
(2 Computers,printer,ink cartridges,etc.)
Their people are extremely helpful and courteous. All orders were received within the quoted times. One order was short an ink cartridge,no problem,they immediately...
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by KirkH_dt1 , Jan 04 '03
Ordered four laptops, three desk tops and two printers in one day. Service has been horrible. One laptop is a lemon and is continually needing service-- three mother boards replaced, the keyboard, a hard drive, a cd and fan. Still doesn't work right....
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by BRAD_J_dt1000 , Apr 28 '03
I BOUGHT AN INSPIRON 8000 LAPTOP FEB 2001 AND HAVE HAD SEVERAL HARD WEAR PROBLEMS, NOTHING THAT STOP ME FROM WORKING ON MY COMPUTOR. BUT I HAVE TO SAY THAT ALTHOUGH I HAD TO STAY ON HOLD FOR A REALLY LONG TIME, DELL HAS ALWAYS COME THOUGH FOR ME. I HAVE...
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by ChunkyCkn_dt1 , Jan 06 '03
12/13/02: Placed order on a Canon S230 online (status of camera was in stock)for next day ship. Order went smoothly. Two days later, I receive a email from Dell telling me that the camera was out of stock. The expected delivery date was 12/23/02 On the...
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by MassMan_dt1 , Jan 08 '03
I ordered an iPod on 12/1/2002. The Ship time was 1-2 days. I still haven't received it 1/9/2003. IMPOSSIBLE to get to a real person. Long wait time. The rep was rude and inexperienced. DELL! I thought you were a respectable company! Not...
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by KD5JNX_dt1 , Jan 09 '03
I was an old Dell Customer, through differant jobs I got onto buying other products. 4 months ago, purchased my first Dell in 6 yrs. My dimension 4500 came right in time. I ordered a 19 inch monitor at the same time and it actually came 4 days before the...
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by nodelleveragain_dt1 , Feb 06 '03
Ordered a Dell PDA. @ days before shipping and billing had to change charge card due to ID theft. Dell said they could not do that and had to cancel the order and reorder the product and wait another 6 to 8 weeks. Wonder what would happen if Macy's...
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by dellis4me , Aug 12 '03
Hello, In my opinion, Dell4me.com is a very good website to buy computers from. However,bef ...
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by ca_cowboy_dt1 , Feb 24 '03
Well my 4550 Dimension arrived far quicker than i anticipated. Ordered it on Valentines Day at about 8 PM, rec'd it in Canada (near Toronto) on the following Wednesday. Wow! Fast! But order was split as 1184 router and 1180 pci card come from somewhere...
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by howdumb7_dt1 , Mar 14 '03
I have ordered several computer parts from Dell and also 2 canon S200. One have to realize that Dell is one of the biggest name in computer and their business is global so they can't always have everything in stock. I do have to say that shipping takes...
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by HawkEye_dt1 , Apr 26 '03
AVOID AVOID AVOID. I thought I would be able to rely on Dell. How wrong could I be?
(i) I paid $160 for next day delivery. It took 4 days to arrive! Which would have cost $99. They refused to refund anything. (ii) The configuration they sent was not...
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Sep 13 '08
The purchase was completed accurately. The checkout and payment process could have been a bit more efficient.
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Sep 17 '08
Product was too expensive. $60.00 for 2 small cartriges is rediculous.
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Jul 22 '08
Online shopping for accessories is easy. Personal data for billing is held well and available. Product quality is excellent.
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Jun 25 '09
Outside of the cumbersome web site, very good.....
Would also like some type of price break for shipping used containers back to Dell.
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Sep 18 '08
The shopping experience at Dell was excelent.
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Sep 12 '08
website is very informative and user friendly
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Jul 29 '08
Merchandise easy to find on website and to place order. Also, items arrived much faster than I had anticipated. Very pleasant shopping experience.
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Aug 18 '08
excellent experience
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Jul 22 '08
Pretty good site
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Jun 18 '09
Ordered the items that I needed and was able to apply my discount coupon relatively easily. However, the pricing for the product was a lot more than explained at point of purchase for the computer.
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Sep 13 '08
We originally received word that the product was going to be shipped late. If it had been shipped late, it may have arrived after our departure on the trip for which we wanted it. I almost canceled the order. Then we received notice that it was actually shipped on the same day that we received notice of the anticipated late shipment. In reality I ordered it on a Saturday and it arrived on the following Tuesday == excellent. However the experience caused confusion and buyer anxiety.
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Aug 24 '08
Slightly premature, as I haven't gotten delivery yet. Shipment isn't scheduled until next week. The PC I bought last year was on time, with zero problems however.
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Jul 29 '08
Excellent - Placed order on Tuesday and had printer on Friday.
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Jun 24 '09
Tracking number was for an item delivered to another state in 2008
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Aug 20 '08
Was not able to access "my account" due to not remembering my password; otherwise, good experience.
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