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Dell Business Online Store

Dell Business Online Store

Overall store rating:  Store Rating: 3.5
Reviewed by 1958 customers
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Showing 226-240 of 705 reviews Page 1 ... 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 ... 47   Previous   Next
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Overall Rating:Store Rating: 1.0
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Never buy anything from Dell

by professional48 , Dec 24 '07
I bought a camera from them almost a month ago. The order was delayed twice and then I was told that I need to contact them through email or phone to still have the order go through. I contact them by email. They reply and tell me I need to call. I call, ...
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Overall Rating:Store Rating: 4.0
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Everything went well.

by letters123 , Aug 28 '03
I bought a 22" NEC monitor. Ordering was straightforward. Delivery was good. I was going to send the ...
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Overall Rating:Store Rating: 1.0
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terrible

by susannumbers , Oct 10 '08
I called Dell on 9 25 08 to buy a refurbished CPU for my small business. Matthew Devanney sold me a CPU which was not what I had requested. I had requested a 530s (slim tower) and I payed for a 503 mini tower. I was given only a minimally ...
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Overall Rating:Store Rating: 1.0
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Their website sucks almost as much as their customer service.

by effe , Apr 13 '07
OMFG! I only wanted to buy my wife a laptop for her birthday but after having an endless river of add-on features being pushed in my face as I ever so slowly made my way toward the check-out page, I said screw it and went out and bought her a Mac at a ...
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Overall Rating:Store Rating: 4.0
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Easy to Build a Computer to your Specs, then call them

by pabucksguy , Jun 10 '08
I have been using Dell’s various websites to order computers over the past 8 years. Overall, they have a decent user interface, and make it relatively easy to specify the computer that you are looking to build. However, If you buy more than 5 machines ...
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Overall Rating:Store Rating: 1.0
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Horrible Customer Service / Pricing Schemes

by mondolulu , Feb 13 '09
My computer/printer order was to include a coupon from Staples. The coupon never came. I called Dell Customer Service. Someone (in India) told me it was a mistake and my order did not qualify for this item. But it was clearly on my order, confirmation ...
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Overall Rating:Store Rating: 1.0
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Worst Online Shopping Experience and Customer Service Ever.

by adamaba , Aug 15 '09
I ordered a camera (Lumix LX3) from Dell that had a shipping date of 1-2 weeks.  I ordered from Dell because they had the best price of what I considered reputable websites.  Had I known the camera would be backordered 3 times over six weeks, ...
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Overall Rating:Store Rating: 3.0
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Great products - LOUSY customer service.

by criteeker Epinions Most Popular Authors - Top 200, Aug 13 '03
Dell made feel as if I was a King before and during the transaction of my new PC. My troubles start ...
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Overall Rating:Store Rating: 1.0
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Impossible delivery system.

by jlockley , Apr 27 '07
Misleading and long delivery times. Go elsewhere if time is an issue. 3 Day delivery is turning into a 9 day process. I ordered a camera on the 24th in the comfortable assumption that with 3-5 day shipping it would arrive by the second, the last day ...
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Overall Rating:Store Rating: 2.0
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probably OK for dell computers-- bad service for non-dell accessories

by nbthing , Dec 14 '07
I've ordered a Dell computer from dell.com and had a pleasant enough experience-- I'd say a 3 star experience. But, when I tried ordering a non-dell item, the experience was terrible. I attempted to order a digital camera from the dell website ...
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Overall Rating:Store Rating: 2.0
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Lack of factory installed software and poor computer technicians

by lili1026 , May 31 '09
I bought my Dell computer 4 years ago on-line through the official Dell website.  I am amazed at the high reviews I've read on this site because my experience with Dell was negative.  The price was good and the desktop computer came with a low ...
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Overall Rating:Store Rating: 4.0
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Dell is a safe bet

by bubbadutch777 , Apr 16 '02
My wife and I found the Dell web site to be extremely user friendly and self explainitory. However, when we ordered the system, we talked to a person at the service desk who was very helpful in assisting us in choosing options. I would recommend that...
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Overall Rating:Store Rating: 2.0
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I will NEVER buy Dell again!

by dan731028 , Dec 30 '03
My new computer from Dell is great, but their customer care and financial services are horrible. I bought my computer after I was approved for financing through Dell. They wanted me to pay 27.99% financing on the computer, so I tried to cancel my order ...
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Overall Rating:Store Rating: 1.0
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staffed with people trained in treating cutomers poorly

by thomaslwood , Nov 30 '02
I tried to order this machine from their new (Dec 2002) catalog and got nearly every excuse n the book about why I couldn’t buy it. Dell reps are rude & insensitive and think nothing of simply cutting you off.

I sent a written order to...
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Overall Rating:Store Rating: 1.0
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Dell Warning

by marcelm68 , Jan 26 '05
I have been looking at purchasing a Dell Inspiron XPS system from Dell for several months. Finally, on December 24th, I decided to go ahead. I contacted the sales department, instead of purchasing on-line. I printed out the laptop specifications ...
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Showing 226-240 of 705 reviews Page 1 ... 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 ... 47 Previous   Next

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Showing 226-240 of 1,298 surveys Page 1 ... 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 ... 87   Previous   Next
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Overall Rating:Store Rating: 5.0
 
Dec 17 '09

My computer is not scheduled to ship until 01/06/2010.
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Overall Rating:Store Rating: 4.0
 
Oct 07 '09

All was mostly 'fine', except for 2 items (which ended up not being problems, but are DISCONCERTING, during the order process). 1) Even if you choose overnight shipping, they say (in semi-fine print, that you will get it overnight when they ship: the important words being "when they ship". They could ship in a month or a day, but *then* you will get it overnight. I'm not as concerned, nor paying for fast shipping as *fast delivery* (which means it gets here fast!). 2) Their estimated shipping date was 1 week out from when I ordered. VERY annoyed. Turns out I got it 2-3 days later. This is NOT the 1st time they've done this -- they'll claim 1 ship time, then move it, then move it again...Usually with a long shipdate toward the end, then surprise(!), the package arrives early. Very poor logistics handling and setting of expectations. That said, they *USUALLY* are good about getting items to the customer quickly. (refunds are another matter -- I had to go through my credit card company to get a refund credit 30-45 days before dell credited the item -- a total of 60-70 days after item return!).
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Overall Rating:Store Rating: 4.0
 
Sep 10 '08

It was easy to buy the ink cartridges. To my surprise, the ink was cheaper than I expected it to be. Then you add the free shipping and quick delivery and you really have a winner! Thanks, J. Bonsey
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Overall Rating:Store Rating: 4.0
 
Aug 15 '08

Shopping was easy and good product for good price. Although, the fact that a USB cable had to be purchased seperately should have been disclosed before ordering so that one could have been ordered at the same time. It wasn't until the printer was unpacked that this became known through the printed directions. then I had to go back out to K-Mart to purchase a USB cable.
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Overall Rating:Store Rating: 5.0
 
Jun 27 '09

good
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Overall Rating:Store Rating: 4.0
 
Jun 25 '09

Outside of the cumbersome web site, very good..... Would also like some type of price break for shipping used containers back to Dell.
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Overall Rating:Store Rating: 2.0
 
Jun 20 '09

I did not appreciate being called after the order was placed to be goaded into purchasing a different system.
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Overall Rating:Store Rating: 5.0
 
Dec 23 '09

I've never had a bad experience with Dell. Seven computers and two printers and never a problem.
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Overall Rating:Store Rating: 4.0
 
Sep 13 '08

The purchase was completed accurately. The checkout and payment process could have been a bit more efficient.
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Overall Rating:Store Rating: 4.0
 
Dec 11 '09

My shopping experience was great. I just haven't received the product yet. I ordered it on 12/4 and the estimated shipping date is 12/18. It doesn't normally take that long. Must be on back order. Status check says it's in production.
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Overall Rating:Store Rating: 5.0
 
Nov 29 '09

Their orders have always come ahead of schedule and very quickly. I've not had any problems with the items purchased from Dell. Excellent service including their online chat.
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Overall Rating:Store Rating: 4.0
 
Aug 24 '08

Superfast shipping. Great!
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Overall Rating:Store Rating: 5.0
 
Sep 01 '08

I love Dell products. I just purchased a digital Kodak camera from Dell and I love it. I used my $100. gift certificate to help me pay for it. I got the gift certificate for purchasing my computer. I also purchased a Desk top computer and got a lap top for half price. We love our Dells and will continue to shop at Dell.
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Overall Rating:Store Rating: 5.0
 
Jul 29 '08

Merchandise easy to find on website and to place order. Also, items arrived much faster than I had anticipated. Very pleasant shopping experience.
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Overall Rating:Store Rating: 4.0
 
Dec 11 '09

very good
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Showing 226-240 of 1,298 surveys Page 1 ... 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 ... 87 Previous   Next



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