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by semperfimom , Jul 27 '03
I ordered a refurbished system and saved over $1,000. I am very happy with the product and the time ...
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by amylooo , Oct 14 '01
Pros: Computer configuration scripts are fast and interface is easy to follow.
Cons: Credit processing may be too simplified.
Dell knows what it's doing when it comes to the computer configuration script on its site. It's fast, and who wants to wait minutes instead of seconds to have a configuration recalculated, and re-recalculated to find just the right bundle? Not me.
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by philiflash , Jun 10 '03
Dell has some good deals sometimes but very poor customer service. Nobody knows anything or can do a ...
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by rlind , Jul 25 '03
I have purchased three computers from Dell and have had an excellent experience with each purchase. ...
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by dalebutler , Feb 01 '05
Bait & Switch is the only term that fits this experience. I opened a "preferred" account with Dell in Oct, 04 when I purchased a upgrade photo program. They gave me an opening line of credit of $4000.00, sent me letters of welcome, along with my card. In ...
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by dell_sucks , Dec 19 '03
I never even got my Dell DJ 20 because their reps were so clueless and never had consistent answers. I heard that their customer care sucked, but I disregarded that because this was the only place I could order the unit. First they give me the run ...
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by jancanania , Sep 08 '03
I ordered 10 computers and monitors from Dell. On line ordering was easy. Customer service very lous ...
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by gmofups , Dec 01 '01
Pros: Good reliable product. Easy to order online. Good tech support
Cons: Long wait for assembly and delivery
I have owned numerous computer systems and accessories, but my last two systems have both been Dell. They consistently have the best combination of quality and performance in a computer system. Another plus is that there prices are usually a little lower...
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by techead24 , Feb 10 '03
I purchased an axim and waited for it to arrive. The day it was to be shipped (2 weeks after I ordered it) I was told it was on backorder and would not come for another 3-4 weeks. When I finally got it the documentation on the program was very limited...
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by Larrie_dt1 , Jan 04 '03
Bought a secondhand monitor. Wanted to download drivers from their internet but couldn't cos of not having a service tag with number on monitor. Started to E-mail and after 7 E-mails I gave up hope cos of lousy support and people who didn't read my...
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by Disappointed_dt3 , Dec 07 '02
Purchased 3systems in one day. Offered flat panel upgrade on3 accepted on two systems. 17"monitor too big.Dell wouldn't exchange.Ordered software never charged,never received, and they want to charge me full version price. Remember $3500 in one day....
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by marycat , Oct 04 '03
Machine seems to work well for the most part. Cannot get any support for the audio software Dell sen ...
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by brandon_90210 , Aug 08 '03
I Ordered this product and the website showed it is in stock.After waiting for five days there was a ...
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by NANCY_dt1 , Jan 08 '02
I PURCHASED TWO DELL COMPUTERS AND THEY BOTH HAD A PROBLEM WITH THE CD ROM AFTER A SHORT TIME AND DELL'S WARRANTY WAS HARD, ALMOST IMPOSSIBLE TO...
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by lawguy_dt1 , Jan 03 '02
The best products from the best direct dealer anywhere. Only problem is spotty support, especially after...
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Sep 21 '08
Outstanding
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Aug 27 '08
Fast, easy, reliable.
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Jul 22 '08
Shopping on line at Dell was convenient, and delivery of product was timely.
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Aug 18 '08
It was a very satisfactory process
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Sep 21 '08
Product shipped was accurate and recieved in excellent condition. Also arrived sooner than I expected. I have always recieved outstanding service from dell whether it be in sales or technoligical advice.
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Oct 07 '09
All was mostly 'fine', except for 2 items (which ended up not being problems, but are DISCONCERTING, during the order process).
1) Even if you choose overnight shipping, they say (in semi-fine print, that you will get it overnight when they ship: the important words being "when they ship". They could ship in a month or a day, but *then* you will get it overnight. I'm not as concerned, nor paying for fast shipping as *fast delivery* (which means it gets here fast!).
2) Their estimated shipping date was 1 week out from when I ordered. VERY annoyed. Turns out I got it 2-3 days later. This is NOT the 1st time they've done this -- they'll claim 1 ship time, then move it, then move it again...Usually with a long shipdate toward the end, then surprise(!), the package arrives early. Very poor logistics handling and setting of expectations.
That said, they *USUALLY* are good about getting items to the customer quickly. (refunds are another matter -- I had to go through my credit card company to get a refund credit 30-45 days before dell credited the item -- a total of 60-70 days after item return!).
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Jul 22 '08
I ENJOY SHOPPING WITH dELL
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Sep 20 '08
I ordered and received just what I ordered. But if you could invent a carring case of sorts for the product, that would be great
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Sep 10 '08
Shopping at Dell.com is simple and the price was the best I could find on the net. Shipping was free and the product arrived on time.
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Jul 22 '08
Good customer service.
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Sep 01 '08
It was a very satisfactory experience
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Aug 24 '08
I have been ordering my ink cartridges on line for several years and the service has been excellent. I got used to not paying for shipping but I understand why it is necessary to charge freight. I wish once in while I could receive a coupon.
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Sep 21 '08
Great service!
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Jun 25 '09
attempted to buy the inspiron 15 as the first monday's summer of deals. That was the $449 deal I believe. When I got to the last screen to place the order, I got a dell servor error. I contacted dell to see if the transaction went thru. I was told to wait because it could take 4 days. It didn't go thru and I lost the deal. I end up buying the inspiron 15 a week later but didn't get the same price. I haven't received the product yet - still in production.
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Sep 02 '09
I usually recieve excellent service.
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