I ordered my Dell and was told it would be delivered on the 13th of January which was 12 business days after ordering. It arrived right on time which I was happy about. the only problem I had was that I was not told it would not come with a USB cable,...
Order delayed weeks by lack of monitor; then substituted a different monitor and created order nightmare that took weeks to resolve. Dell also does not support any peripheral (like a printer) you buy w/computer (contrary to what Dell sales will tell you). ...
I am not one to take medication for headaches....until now!!! What a NIGHTMARE! We ordered a laptop and 5 days later Dell left a message on our home answering machine stating our credit card was denied. I immediately called them back (was on hold for ...
This is my first experience with Dell. I ordered a leather case for my canon sd200 digital camera. The price was the cheapest online $14.45 including shipping, while it costed 21 everywhere else. The item was shipped on the next day after I ordered it ...
my expereince at dell was great even though it was over the phone. The sales person was the best, the order was right , and i received my system a day...
I bought two computers from Dell and although I am happy with the computers I am very disappointed with the customer service. Not only can't I understand what the tech is saying I am put on hold while they look up what to do in a book and then when they ...
THE WORST! I would never shop there again. It has been the worst experience I have ever had as a consumer. The plasma TV I ordered had a 3 week delivery time. I then got an email from Dell saying the new delivery time would be SIX MONTHS and then ...
Insanely bad customer service. Laughable in fact. I have spent over 100,000 in all kinds of computer products and Dell is an absolute zero when it comes to help. After the intitial sale, they phone it in. Call for help and you get "Steve" or "Jim" in ...
On Sunday I ordered an additional 128MB memory module for my Dell Inspiron laptop. After completing the order on-line, I looked closer at my Dell laptop. It has only 2 slots for RAM memory and was originally configured with 128MB RAM. Now instead of ...
Dell is very quick to offer you "free" printer, (In my case, Dell Photo Printer 720) when you order a laptop, or desktop. Just to turn around and charge you - get this, $40 for the ink cartridge, which will last few color pictures. That unit you can buy ...
Dell's customer service and technical support is based out of India. I have owned 2 dell computers, a dell lcd tv and have purchased other smaller ticket items from their web site. I love dell computers, but hate their after the sale service. Recently ...
8 months ago we bought a package deal …Dell computer and Planar monitor from Dell for our office. Last week the monitor quit working We called Dell computers and spoke to someone in India . We had difficulty understanding them and so we asked to ...
My wife ordered a Dell computer. After placing the order we were told it would take 7 to 10 business days for the system to arrive. After 2 weeks: no computer. We called Dell and they said it was a shipping address error and they would correct it. A ...
Customer service spotty at best - Windows XP service pathetic.Long wait times. Sometimes very nice but unhelpful staff. A rare gem still causes you to wait on hold an hour. Was hung up on once recently by a truly obnoxious caller and there is no...
My experience at Dell is like a bowl of cherries - it was the pits! The only good thing I can say is that the laptop I ordered from them did arrive on time before Christmas, as planned. However, everything else is screwed up. The processor was not ...
Dell ,,, excellent service ,, thank you.
Advice for the Customer Service ( rated at FAIR),
speak slower, enunciate the words clearly, speak directly into the transmitter or louder.
...experienced with one of the Customer Service person ,,,
seemed like that person was just going through the motions, speaking a bit too fast for me to understand (okay maybe I am a bit slow,,, deaf in one eye or blind in one ear ,,, lol ,,,, ) or maybe that person had a long day and was waiting for the shift to end.
Generally,, no problems,, excellent service.. thank you.
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Overall Rating:
May 02 '09
Very inpressed with the speed of delivery. I am housebound due to MS so I do alot of shopping on line. I ordered this item on a Saturday afternoon and recd it on Wednesday morning.Thank you!!! I am now contemplating ordering a TV from them. Read more
Overall Rating:
Apr 23 '09
THEY PUSHED BACK THE DATE TO WHEN MY DELL WAS SUPPOSE TO BE DELIVERED AND CALLED TO SEE WHAT WAS HAPPENING.AND TALKED TO 4 DIFFERENT PEOPLE AND PASSED ME ALONG AND IASKED FOR MANGER AND THE LADY KEPT ON TALKING TO ME AND I STILL KEPT ASKING TO TALK TO THE MANGER. THE MANGER STILL KEPT TELLING ME SAME THING OVER AND OVER AGAIN AND SHE STILL REALLY DID NOTHING FOR ME TO EVEN WANT TO KEEP MY BUSINESS.SO THANKS FOR NOTHING!!!!!! Read more
I was very disappointed with the expected delivery time of the PC I ordered. Your own surveyor seems to think it is too long as well, since I received the survey concerning the delivery of the PC more than two weeks before the PC is scheduled to be delivered. Read more
Some delays when building my laptop but I'm pretty sure they upgraded the shipment method because it arrived very fast. Good customer service but email is a little slow. I love Dell computers' quality. Read more
Their pathetic customer dis-service team in India only works off scripts...no independent thinking or true customer service passion. The rep had NO idea what she was doing, another rep told me that I was talking to a 'Senior Customer Service Representative' but she also never tried to solve the problem. And, a customer service manager also called and he spent all his time working off a script to apologize for my troubles, but he NEVER tried to find out what was wrong or offer to fix the problem. If the service is that bad on the front-end, just think what you'd run into if/when you have a problem after delivery. Shame on you Dell for sending jobs overseas just to save a buck, but the real tragedy is that your India staff is not getting it done and you lost my order for a $1,100 laptop. I will tell everyone to avoid Dell like the plague.
Dean Murray
Carrollton, TX Read more
Overall Rating:
Aug 09 '08
The website was not straight forward in finding the webcams. It took some digging. The shopping experience was fine after that. Read more
I have always been pleased with ordering online as well as by phone with Dell. Read more
Overall Rating:
Sep 17 '09
Overall experience and quality of purchase very good. Problem with no tracking number or carrier on the case, mouse, and software. Everything arrived in perfect condition. Laptop works great. Customer service reply was prompt when contacted. Read more
Overall Rating:
May 04 '09
Order processing gave wrong shipment dates. Requested 2 day delivery - system showed 3 weeks before shipment for an off the shelf item. Called customer service to confirm order would ship immediately and, after a 20 minute conversation with someone who could barely understand English, never got and answer that made any sense. Placed order anyway, hoping for the best, but order system showed tracking data and shipping information "unavailable". Details said shipping data would be posted 3 days after shipment - not much help on a 2 day delivery order. Luckily order did arrive in 2 days but carrier, scheduled delivery date, and other tracking information was never available. By pure luck someone was home to receive the order otherwise we'd still be trying to find out where the shipment was. For a computer company Dell certainly doesn't use much computerized technology in it's order system. Read more
Overall Rating:
Jul 27 '08
I have always been satisfied with Dell's online service. In fact, one time when I ordered ink from them, it arrived almost the next day!!! I was so surprised! I really like how they notify you of the progress of my order. Thanks. Read more
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