After seven years of various computers & CRT monitors from 15-19" I decided to upgrade my 19" Dell CRT to a Dell 20" UltraSharp. This after reading nothing but favorable reviews. I own a Dell Dimension 8300 pc so this seemed a perfect match. Having read ...
I will never touch a Dell for as long as I live. I purchased a Dell recently and had to return it for various reasons. The notebook heated up to the point where I couldn't place my hand under it and this was only after half an hour. Upon calling the ...
I ordered a Dimension 8200 six month ago. Excellent CUSTOM made PC. Had it delivered to Puerto Rico in ten days with no problems. Now I plan to order an Inspiron 8200 which will run around $2,000.00. I will only buy from Dell because, for my money, I can...
I will never shop with Dell again. I purchased a Dell DJ and I had more questions that I couldn't find the answers to online. I called to speak to a sales rep and she was extremely rude. It must have taken over 45 minutes to place the order on the ...
Ordering the computer was fine. I was told I had a three month period before being billed. I then got a call from India about a month later telling me I was in collections because I was a month late in payment!I Never got a bill. When I told the person I ...
I just ordered the Dell 8300 PC and the system worked great! But the 19" CRT Moniter would simply turn off on its own. I called the dell techs they said they would replace it with another one for free, shipping included. But I wanted to up grade to a ...
Dell ordering via phone is terrible. The worst shopping experience ever. The sales team is totally unknowledgable ( I spent 4 hours on the phone with 4 different persons before I had to give up placing an order). First, no one could find my coupon in ...
I lost my Dell Axim that was supposedly attached to my hip (which by the way was covered by their damage coverage- wasted money when it's lost). Well, I decided I liked the product so I would re-enter the market and see if it was still the best unit ...
Customer # 2080672, Montreal (Verdun), Canada - brand new Dell Computer received Feb. 24, 2005. Dimension Desktop Ordering (Feb 17, 2005) and delivery (Feb 24, 2005) went like clockwork. One piece of software that was ordered was not loaded at the ...
On 12/10/03 I purchased a Panasonic home theater system the "SC-HT700" from the dell website. The estimated ship date according to Dell was 12/22/03 (in time for Christmas). Today is 12/24/03 and I still haven't received the product. Yesterday Dell had ...
I bought a PS3 from Dell 2 weeks ago. it was shipped 3-4 days later through UPS. UPS made a delivery attempt but i was not there. They were supposed to make another one the next day but they never showed up. I contacted UPS and they informed me that the ...
After our Dell expenditures of over $350,000.00, we have decided they are the worst business vendor to deal with. They don't think like a business partner - not understanding that businesses need replacement parts "tomorrow", not on an "estimated ship ...
Bought this monitor off the dell website, just because there was free shipping at that time plus a 10% discount only if ordered thru the site. This is the second purchase through dell and again totally satisfied. The monitor got here in no time, was ...
Have you ever bought something new but when you got it home, there was something about it that just didn't feel right?
Maybe there was a single button or thingy that seemed like it had a little wear to it.
I asked a Dell employee what happens to their laptops and desktops that are displayed in malls. You've seen them. The nice looking computers with monitors left on for who knows how long?
Hard drives spinning their lives out on a counter top.
The guy told me that all display models get sent back and sold as new.
Nice to know. Now I undestand why so many people have problems with their new Dell.
Everything was great!! I received my order even BEFORE the expected delivery date! Nothing could've been better. Read more
Overall Rating:
Jul 06 '09
I was very disappointed with the expected delivery time of the PC I ordered. Your own surveyor seems to think it is too long as well, since I received the survey concerning the delivery of the PC more than two weeks before the PC is scheduled to be delivered. Read more
Some delays when building my laptop but I'm pretty sure they upgraded the shipment method because it arrived very fast. Good customer service but email is a little slow. I love Dell computers' quality. Read more
Their pathetic customer dis-service team in India only works off scripts...no independent thinking or true customer service passion. The rep had NO idea what she was doing, another rep told me that I was talking to a 'Senior Customer Service Representative' but she also never tried to solve the problem. And, a customer service manager also called and he spent all his time working off a script to apologize for my troubles, but he NEVER tried to find out what was wrong or offer to fix the problem. If the service is that bad on the front-end, just think what you'd run into if/when you have a problem after delivery. Shame on you Dell for sending jobs overseas just to save a buck, but the real tragedy is that your India staff is not getting it done and you lost my order for a $1,100 laptop. I will tell everyone to avoid Dell like the plague.
Dean Murray
Carrollton, TX Read more
Overall Rating:
Aug 09 '08
The website was not straight forward in finding the webcams. It took some digging. The shopping experience was fine after that. Read more
Although a customer service rep. is trying to speed up the process, my computer was order July 20, 2009 and the anticipated delivery date is August 17, 2009. That date was given to my after I called to complain about the August 21st anticipated delivery. I do not feel that my order was that difficult that it should take this long to produce. I am very dissatisfied with service. I have considered cancelling the order, but I am trying to give Dell the benefit of my doubt. Read more
Overall Rating:
May 27 '09
I have always been pleased with ordering online as well as by phone with Dell. Read more
Overall Rating:
May 04 '09
Order processing gave wrong shipment dates. Requested 2 day delivery - system showed 3 weeks before shipment for an off the shelf item. Called customer service to confirm order would ship immediately and, after a 20 minute conversation with someone who could barely understand English, never got and answer that made any sense. Placed order anyway, hoping for the best, but order system showed tracking data and shipping information "unavailable". Details said shipping data would be posted 3 days after shipment - not much help on a 2 day delivery order. Luckily order did arrive in 2 days but carrier, scheduled delivery date, and other tracking information was never available. By pure luck someone was home to receive the order otherwise we'd still be trying to find out where the shipment was. For a computer company Dell certainly doesn't use much computerized technology in it's order system. Read more
Overall Rating:
Nov 24 '09
Dell always ships quickly, always secure packing. Great to do business with - you can always count on quality, reliable products Read more
Overall Rating:
Oct 16 '09
I tried to use their on line chat support, was disconnected 5 times before anyone ever came on line. The lag time between my question and their answer was so long I had trouble figuring out what answers went with the appropriate question. I know the lag time to India is bad, but it shouldn't be this bad. Read more
Overall Rating:
Jul 27 '08
I have always been satisfied with Dell's online service. In fact, one time when I ordered ink from them, it arrived almost the next day!!! I was so surprised! I really like how they notify you of the progress of my order. Thanks. Read more
V Dimension Bag Laptop Messenger Computer Cases This intelligent bag features patent pending technology that allows its solar panel to charge iPods, PDAs, cell phones and most small electronic devic...
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