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Dell Business Online Store

Dell Business Online Store

Overall store rating:  Store Rating: 3.5
Reviewed by 1735 customers
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Showing 76-90 of 700 reviews Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 47   Previous   Next
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Overall Rating:Store Rating: 5.0
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Good price and customer service.. Quick delivery. Trustworthy.

by kevyt , Nov 21 '03
I ordered a Pioneer 433CMX Plasma monitor and wall mount on 11/15/03. The wall mount arrived on 11/18 and the monitor arrived on 11/20. This was a nice surprise because I was not expecting the items to be shipped until 11/26. The sales associate was ...
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Overall Rating:Store Rating: 1.0
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MISLEADING DELIVERY TIME; INCREDIBLY DIFFICULT TO CHANGE/CANCEL ORDER!!!

by aj4mn , Sep 04 '05
I bought (or should I say ordered) a Kodak digital camera from Dell. Yeah, they had a great price, but in spite of showing "in stock" and "usually ships in 3+ weeks" on the website, the order confirmation came with a 7 1/2 week delivery time!!!! I ...
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Overall Rating:Store Rating: 1.0
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Fasten Your Seatbelts For A BUMPY Ride...

by demolaysgirl , Jul 06 '04
After much debate, hemming, hawing and the like, I finally decided to jump on the 20% off offer that Dell offers through their website for the 20GB Dell DJ/Digital Jukebox. I placed the order on Saturday. Here it is...Tuesday evening...still no posted ...
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Overall Rating:Store Rating: 1.0
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Customer Service From D-HELL

by cmdrwack , Jun 21 '02
I found Dell's on-line ordering web-site to be very, very useful. It allowed me to tailor a configuration precisely to my need. Most other on-line computer sites offer base configurations, with a only few things you can tailor. I talked to a Dell...
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Overall Rating:Store Rating: 1.0
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Awful. The worst. The pits.

by michele866 , Jan 08 '04
Dell used to be known for its customer service, now it is the pits. I ordered a computer and refurbished flat screen monitor. They sent the computer in one box and sent clip on SPEAKERS for the monitor in the other box -- no monitor. When I called ...
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Overall Rating:Store Rating: 1.0
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I will never shop at Dell again - horrible experience

by smesalic , Dec 18 '03
I purchased VIEWSONIC VG800 Monitor from Dell on 11/19/2003 9:19:51 AM. Dell sent me an email “Dell Order Acknowledgment” with estimate shipping date on or before Dec 01, 2003. Than after Dec 01, 2003 I got one more email “First ...
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Overall Rating:Store Rating: 1.0
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There is no award winning customer service with Dell.

by becky_v , Jan 20 '03
I ordered a Dell computer, a Dimension 8250, on Dec. 7th. We originally tried to place an e-check but it would not go through, so we decided to pay with a Visa check card. That card went through fine and on Dec. 18th I received my computer. On Dec....
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Overall Rating:Store Rating: 4.0
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Straight forward and painless buying experience

by jjohnston , Dec 08 '02
Buying on Dell's website was relatively easy, and the computer arrived quickly. This was my second purchase online with Dell and it was similar to the first.

Breaking down the experience; The selection process is interesting because...
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Overall Rating:Store Rating: 1.0
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The biggest nightmare I have ever had with any computer company, ever!

by lrw0408 , Sep 13 '06
I have had two horrible experiences with Dell and they both relate to their online ordering and their customer support! I ordered a laptop for my son two years ago and was trying to place an online order with an online coupon that was advertised. After ...
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Overall Rating:Store Rating: 5.0
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Get sweet DELL systems straight from Dell Itself!

by kdanieli , Dec 29 '01
Good shopping interface. LOTS of options. Don't let it overwhelm you! And check out the REFURBS in the Factory Outlet to save MONEY!

I have bought two new systems from DELL and have been very happy with the shopping experience and the...
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Overall Rating:Store Rating: 4.0
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I am very satisfied with my Dell computer, customer service is the worst though!

by saraab , Nov 20 '04
I recently purchased a Dell 4700 series desktop, and i am very satisfied with my purchase. I had been needing a new computer for a while since i was living with a 5 year old Gateway computer that was constantly crashing and wouldn't do anything i wanted ...
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Overall Rating:Store Rating: 1.0
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Never Again

by theredsea , Jun 22 '02
Having heard many good things about Dell online, I ordered a computer for Christmas. When I got my confirmation it said three weeks for shipping. I was shocked. The ads said three days. The computer would have arrived after Christmas. I then called for...
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Overall Rating:Store Rating: 2.0
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less than stellar performance. Company is too big for it's own good

by btcutter , Jun 02 '04
This experience is based on buying a plasma tv SONY PFM 42V1 through DELL. The Purchase: Simple procedure. Got online did my research and spoke to customer rep who isn't too knowledgable about plama tv. Ok, I don't really expect them to be since ...
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Overall Rating:Store Rating: 1.0
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Dell is only interested in selling, is not customer friendly and has terrible customer service.

by fhardy86 , May 04 '05
In April, I shopped for a "refurbished" Dell Inspiron 8100 ..A gigantic mistake! The sales experience is fast and slick .. after all, they want to "sell" .. just don't seek technical help or repair. My original unit soon failed. I promptly found that...
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Overall Rating:Store Rating: 2.0
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"Easy as DELL" must refer to taking your money - NOT getting a computer!

by cnickey , Dec 10 '03
As a formerly satisfied DELL user, my latest experience was nothing but terrible. I don't know if it's rapid growth, increased holiday orders, or what, but my experience over the last month has been so bad that I canceled my order; it will be a LONG ...
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Showing 76-90 of 700 reviews Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 47 Previous   Next

Read Surveys Where do surveys come from?
Showing 76-90 of 1,077 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 72   Previous   Next
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Overall Rating:Store Rating: 5.0
 
Aug 24 '08

I had a hard time getting online with dell. I guess I don't order often enough. I did receive my ink cartridge very satifactory. Thank you.
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Overall Rating:Store Rating: 4.0
 
Oct 12 '09

Working thru the website at times was cumbersome. Delivery time was excellent.
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Overall Rating:Store Rating: 2.0
 
Jun 18 '09

I cannot answer questions 6 & 8. I still have a gift certificate which I was unable to use and I have not heard anything back from Customer Service on this although e-mails have gone back and forth. Someone needs to use the thought process and not just push e-mails back and forth. My gift certificate was good thru June 2009 and I was constantly told thru e-mail that it had expired. No one has confirmed that I have a good usable gift certificate and until that time I think the service and e-mail "canned" answers need to be looked into. I just wish someone would give me an answer why my certificate is NOT GOOD when it states EXPIRATION DATE; JUNE 2009. It's easy to push keys on the computer to send answers, but someone needs to look into the problem and give me an answer. Shirley Braspenninckx. I have to answer question 7 yes because in checking around Dell is the only one to supply these ribbons otherwise, I would certainly obtain them from someone else.
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Overall Rating:Store Rating: 5.0
 
Jul 22 '08

Outstanding!
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Overall Rating:Store Rating: 5.0
 
Jun 26 '09

I was surprised that Dell had products other than computers! I received the product a day before the original delivery estimate, so it was 3 days from shipment. However, when I tried to track the delivery, this option was never available. No problem though--Dell is great and the Samsung DVD/VCR I bought is terrific.
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Overall Rating:Store Rating: 4.0
 
Jun 19 '09

good experience!
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Overall Rating:Store Rating: 5.0
 
Aug 20 '08

Easy - user friendly.
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Overall Rating:Store Rating: 4.0
 
Jun 30 '09

need email notification when product ships and expected delivery day
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Overall Rating:Store Rating: 4.0
 
Aug 07 '09

Placed an order on internet. No problems.
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Overall Rating:Store Rating: 5.0
 
Jul 19 '09

I never have a problem with anything that I order from Dell
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Overall Rating:Store Rating: 5.0
 
Apr 24 '09

As usual Dell provides excellent customer service and products that are FANTASTIC!!! Received my order a week earlier than expected.
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Overall Rating:Store Rating: 5.0
 
Apr 20 '09

Ordering was easy and shipping (next day) was free!
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Overall Rating:Store Rating: 4.0
 
Sep 07 '09

Buying process was slightly confusing in that adding to a cart went through a "customization" process. It was also unclear that the immediate $80 discount (~30% off) was in lieu of any other coupon deals - entering a coupon code caused it to replace the discount - something I didn't realize at first. Otherwise, this was my second purchase through Dell and both times have satisfactory.
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Overall Rating:Store Rating: 5.0
 
May 05 '09

I went to Dell.com looking for ink cartridges and found everything I needed. The ink cartridges could be purchased individually or in different packages that allowed for discounts. There was also a set up that you could sesnt back your empty cartridge and they would automatically send you a replacement making sure that you never ran out of ink. I was pleased with my options which also included photo paper, even Hallmark card software. The process was quick, easy and efficient.
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Overall Rating:Store Rating: 5.0
 
Oct 22 '08

Excellent ordering procedure, on time.
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Showing 76-90 of 1,077 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 72 Previous   Next



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