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by omatary , Mar 17 '05
In spite of the bad reviews on dell customer’s support/services, I purchased a new 700m inspiron notbook. Well, big mistake I did not listen to what people wrote and said about Dell. The hard drive on the system I bought was making noise. I called ...
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by assembliesofme , Apr 03 '02
I had my brand-new Dell Inspiron 2500 laptop for less than two months when one day it simply would not boot up. The operating system was lost or something. Seeing as I know nothing extraordinary about computers, I called Dell Tech Support.
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by california808 , Jun 23 '03
Customer Service does not exist at Dell. I bought my laptop from them because of their reputation an ...
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by travelwo , Jun 21 '05
Customer Service was terrible. Questionable Business Practices on their financing. I bought a Dell laptop. On the website they were offering 0% financing so I though, why not? I applied for the financing, was approved and completed the order. The ...
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by jozefene , Jun 05 '02
If you are in a hurry, this is not the best place to go to order your Dell. If you are special ordering it, this is the place to go. Best to pay by credit card, I ordered it and paid by a two-party check and it took forever for them to approve it and...
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by aruizdc , Apr 13 '05
I have purchased a few laptops, a couple of PDAs, memory cards, etc. I consider myself someone who has seen and dealt with Dell a bit. Needless to say, they have very competitive prices and good products but it is by far one company I wouldn't want to ...
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by lgngri , Jan 05 '06
In short, here are the issues that will prevent me from buying anything from Dell any time soon: 1. Failed customer expectations due to complete disconnect between an actual inventory and web site stock. 2. Dell's refusal to honor it's own offered ...
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by zarro14all , Sep 01 '03
Apparently, "everyone" says good about Dell's customer service. I thought the same until now. I pu ...
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by lt-36499525508 , Jun 17 '02
I recently was going through the process of ordering a laptop from Dell. You have three options, business, home, or education. I could order from any of the three so I decided to see who had the best deal. I was shocked to see that there were huge...
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by mediamover , Dec 17 '07
Update 12/20: More long hours of being left on hold for 10-30 minutes each, then disconnected via phone and web chat resulted in a "promise" that my computer would arrive by January 11th, just shy of 2 months from the date of purchase. I am disgusted ...
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by davidlfiol , Dec 05 '02
Dell has a very poorly designed e-commerce site when it comes to obtaining information about your account and about orders you already placed, and if they can't get that right, I don't see how they can get anything else right.
I placed an...
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by swags1016 , Dec 21 '01
I just bought a DELL Dimension 4300 and was offered an all in one printer with it. I needed a new printer so I bought what a mistake! Well, let me start from the beginning.
DELL came highly recommended to me by the school district that I...
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by fatherjohnaz , Feb 09 '09
I have purchased DELL computers since the early 1990s, including PCs for my wife and me and a laptop for my Dad. In all those years, until now, I have only had two problems with any DELL computer.In 1999 I suffered a catatrophic failure of ...
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by kumachan , May 17 '05
I needed a laptop as I would be traveling overseas for a long period and wanted to keep in touch with friends/loved ones via e-mail. My old laptop wouldn't work so I went about purchasing a new one. I did some research and found the Dell Inspiron ...
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by kanling , Nov 13 '07
Dear Dell, I have been a loyal customer of yours for a number of years. The last two PCs I purchased were Dells. One of those is getting old and I had planned on buying a new one to replace it in about six months. If you would have asked me ...
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Jun 29 '09
We own 4 Dell desktops and 3 Dell laptops. It's the only place we go for computers.
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Oct 23 '08
Order tracking is not accurate, items that are not in stock are sold as if they were in stock, causing in stock items to be delayed for up to 2 months....
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Sep 06 '09
enjoyed shoping
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Oct 11 '08
I had a $40 credit to use for purchasing a 3 year warranty for my Dell computer. I was able to find what I needed to purchase very easily on their website and received my merchandise very,very quickly. I was very impressed with the entire experience. Thank you Dell.
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Jul 14 '09
Good as usual
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Sep 19 '09
I have used Dell computers for many years, so I am a return customer.
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Oct 29 '08
Quick on-line experience. I bought my Zen during a special and the discount was automatically applyed.
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Oct 27 '08
Sure beats the heck out dragging you body through a store, only to find out there out of your brand of ink. cheaoer to.
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May 01 '09
I handled the whole purchase online. I attempted to conduct the transaction with a phone call, but the agent
was neither helpful, nor friendly. The online transaction
was more than satisfactory.
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Oct 19 '09
On the Dell page for merchandise checkout--there is no seperate box or area for using the Dell Card. It is lumped together with apply for credit--which if a person already has the card they would not check this box.
So please add a seperate box for the Dell card purchases.
Thank you.Other than above clitch the experience was very nice.
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Jul 05 '09
Excellant product, have no problem
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Oct 12 '08
Purchase was made. Order comfirmation sent. Unfortunately the delivery date was pushed off way far in the future. Ship date not until end of October and then it takes 3 to 5 days to deliver and at that rate I have had time to look at other vendors for product and have found several identical or higher for a lower price. Not accustomed to having to wait for such an extended delay. No follow up from the company either of status?? At any rate I am following it as best i can. However, if a reasonable effort to deliver in a timelly manner there are other solutions. Thank you for lettimg me comment.
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Oct 13 '08
good
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Jun 29 '09
I love Dell products and support, but this purchase was done through a 3rd party and I also chose the Primier Credit Card option. They will not send me the product until I can contact them via phone, which has been unsuccessful for almost a week due to their offshore support. As soon as I reach offshore they have no idea how to respond and I just hang up. If they don't move back to the US for support -- I will history with DELL. After 18 years of awesome support, I may soon find someone else.
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Aug 07 '09
Placed an order on internet. No problems.
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