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by omatary , Mar 17 '05
In spite of the bad reviews on dell customer’s support/services, I purchased a new 700m inspiron notbook. Well, big mistake I did not listen to what people wrote and said about Dell. The hard drive on the system I bought was making noise. I called ...
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by assembliesofme , Apr 03 '02
I had my brand-new Dell Inspiron 2500 laptop for less than two months when one day it simply would not boot up. The operating system was lost or something. Seeing as I know nothing extraordinary about computers, I called Dell Tech Support.
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by california808 , Jun 23 '03
Customer Service does not exist at Dell. I bought my laptop from them because of their reputation an ...
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by travelwo , Jun 21 '05
Customer Service was terrible. Questionable Business Practices on their financing. I bought a Dell laptop. On the website they were offering 0% financing so I though, why not? I applied for the financing, was approved and completed the order. The ...
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by jozefene , Jun 05 '02
If you are in a hurry, this is not the best place to go to order your Dell. If you are special ordering it, this is the place to go. Best to pay by credit card, I ordered it and paid by a two-party check and it took forever for them to approve it and...
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by aruizdc , Apr 13 '05
I have purchased a few laptops, a couple of PDAs, memory cards, etc. I consider myself someone who has seen and dealt with Dell a bit. Needless to say, they have very competitive prices and good products but it is by far one company I wouldn't want to ...
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by zarro14all , Sep 01 '03
Apparently, "everyone" says good about Dell's customer service. I thought the same until now. I pu ...
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by lgngri , Jan 05 '06
In short, here are the issues that will prevent me from buying anything from Dell any time soon: 1. Failed customer expectations due to complete disconnect between an actual inventory and web site stock. 2. Dell's refusal to honor it's own offered ...
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by lt-36499525508 , Jun 17 '02
I recently was going through the process of ordering a laptop from Dell. You have three options, business, home, or education. I could order from any of the three so I decided to see who had the best deal. I was shocked to see that there were huge...
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by mediamover , Dec 17 '07
Update 12/20: More long hours of being left on hold for 10-30 minutes each, then disconnected via phone and web chat resulted in a "promise" that my computer would arrive by January 11th, just shy of 2 months from the date of purchase. I am disgusted ...
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by davidlfiol , Dec 05 '02
Dell has a very poorly designed e-commerce site when it comes to obtaining information about your account and about orders you already placed, and if they can't get that right, I don't see how they can get anything else right.
I placed an...
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by swags1016 , Dec 21 '01
I just bought a DELL Dimension 4300 and was offered an all in one printer with it. I needed a new printer so I bought what a mistake! Well, let me start from the beginning.
DELL came highly recommended to me by the school district that I...
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by kumachan , May 17 '05
I needed a laptop as I would be traveling overseas for a long period and wanted to keep in touch with friends/loved ones via e-mail. My old laptop wouldn't work so I went about purchasing a new one. I did some research and found the Dell Inspiron ...
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by fatherjohnaz , Feb 09 '09
I have purchased DELL computers since the early 1990s, including PCs for my wife and me and a laptop for my Dad. In all those years, until now, I have only had two problems with any DELL computer.In 1999 I suffered a catatrophic failure of ...
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by kanling , Nov 13 '07
Dear Dell, I have been a loyal customer of yours for a number of years. The last two PCs I purchased were Dells. One of those is getting old and I had planned on buying a new one to replace it in about six months. If you would have asked me ...
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Oct 23 '08
Order tracking is not accurate, items that are not in stock are sold as if they were in stock, causing in stock items to be delayed for up to 2 months....
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Oct 09 '08
Don't really have an option to shop somewhere else for this item. At least it wasn't to difficult to order.
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Apr 24 '09
As usual Dell provides excellent customer service and products that are FANTASTIC!!!
Received my order a week earlier than expected.
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Oct 27 '08
Sure beats the heck out dragging you body through a store, only to find out there out of your brand of ink. cheaoer to.
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May 05 '09
Good service, nice product.
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Sep 25 '09
average
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Oct 13 '08
good
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Oct 22 '08
Excellent ordering procedure, on time.
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Apr 20 '09
Ordering was easy and shipping (next day) was free!
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May 04 '09
good
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Sep 25 '09
Merchandise of good quality and good price compared to other vendors.
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Nov 24 '09
I have a computer that is currently still under warranty. I was on hold 3 times for over 1 hour trying to reach someone at Dell that could assist me. Each time I was disconnected with the person I was talking with. The service you give on the phone is absolutely horrible - I will never use Dell again.
I have not received the order I placed so I do not know if it is the correct item or not. You however have received payment for it.
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Apr 27 '09
Good Service , Price could be a little lower but overall I`m Satisfied
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Jul 19 '09
I never have a problem with anything that I order from Dell
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Oct 12 '08
Purchase was made. Order comfirmation sent. Unfortunately the delivery date was pushed off way far in the future. Ship date not until end of October and then it takes 3 to 5 days to deliver and at that rate I have had time to look at other vendors for product and have found several identical or higher for a lower price. Not accustomed to having to wait for such an extended delay. No follow up from the company either of status?? At any rate I am following it as best i can. However, if a reasonable effort to deliver in a timelly manner there are other solutions. Thank you for lettimg me comment.
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