Dell Business Online Store

Dell is horrible. The customer service was terrible and very uncooperative. They use DHL Express whose customer service is just as bad. I ordered ink and spent 48 hours trying to have the delivery address changed because it required a signature.

Let me start out by saying DELLS SUCK!!! Customer service sucks... the quality sucks... the repairs costs suck... there is just nothing good about this company. I'm a computer technician and I recommend never ever buy a dell because I’m not a wanna

We order everything through Dell for a small business (under 100 employees) We are usually very happy with the service. Since they've started outsourcing to minimally literate "English" speakers, our service has been terrible. Canned support emails,

I would rather buy a computer from Dell than from Gateway b/c the Dell computers are the best, despite what was said about the Customer Service support. What company doesn't have that. If you people spent more time going to an independent computer

Dell home is an excellent store - wonderful experience, order delivered right on time, fabulous customer service!!!Will probably shop at Dell again and

I purchased a dell about a year and a half ago and have called tech support twice. I have express tech so I got through immediately and wasn't even put on hold. First time I had a virus wipe some stuff out and they helped me get up and going again.

We purchased an Inspiron 8500. The price and purchase process were fantastic. Everything about the Dell was great... Then we began noticing a problem with the wide screens - everything looked fat. Apparently our screen resolution needed adjustment but

I bought a Dell DJ which was supposed to come with some software - music match. When the Dell DJ arrived, the software CD was missing. After 3 weeks, 5-6 e-mails and several phone calls and promises by Dell service that it was on it's way, I still

I was a Dell customer two years ago, having purchased the desktop 4600 and peripherals: no problems with hardware, tech support or sales by phone. NOW, however, I have had a VERY POOR experience getting info on the Laptop 1100 model by phone: sales

This is my 4th computer I've purchased on line, my 2nd Dell (the other two were Gateways). It's the only way to buy a computer if you can. The delivery was ahead of schedule. The computer set up quickly. I had expected some problems, but was pleasantly

Dell technical support simply does not exist. Their offshore technical support people are severely under trained and seem to be indoctrinated to minimize support costs. On-line chat with tech support has been eliminated. If you try to send an email

I will not deny that Dell delivered my desktop on time, but the desktop itself was pitiful. Not only did the CD drive literally send a lightening bolt of electricity out to shock me, but also exploded, leaving all the internal components in a jumbled

I have purchased several home desktops, as well as peripherals from Dell. I have NEVER had any problems. I found customer services professional and efficient, shipment fast, and the product quality excellent. I can't believe all these negative reviews

I purchased an Inspiron 5150 laptop and had to cancel the order prior to shipping. Well, DELL removed the money from my account but never credited the money back after I canceled the order. It has been 4 mos., 20+ phone calls, 12+ e-mails, a complaint to

My experience with Dell while attempting to purchase a Canon Powershot A80 has been horrible. I was billed for the purchase and received an email that indicated that it would ship in 3-5 days. 10 days later it never arrived, and Airborne Express

I had a good experience with buying a Dell Inspiron 5100 laptop. Ordering process was good, and the order was delivered on time (actually, way earlier than I

I got a Dell Dimension 8300 with a 17" flat screen. Easy to setup. I sent in a check for the full amount, they said that they never got it. This went on from April thru August they were even adding interest and late fees I never paid these.I sent them

The process of purchasing on Dell.com was relatively easy, but it quickly went down hill when I needed to speak with a human being when the monitor I selected had a defect. I submitted my problem online which was met with an automated response. I then

Other than the below listed item that came up (listed below), it was a great transaction. The price was right, the folks at customer service were outstanding in how they addressed my concern, and the shipping could not have been beaten (processed and

I ordered a laptop from Dell and it arrived as promised. A few weeks later the CD writer did not work. I called customer service and after being transferred and put on hold for two hours spoke to a knowledgeable technician who walked me through