Dell Business Online Store

Sales is very good. Service is terrible. Many times had interminable waits on the phone for service. Most of their service techs are ignorant; for the most part I ended up solving my problems myself without their help. In one case I had to pay Microsoft...

Buying on Dell's website was relatively easy, and the computer arrived quickly. This was my second purchase online with Dell and it was similar to the first.

Breaking down the experience; The selection process is interesting because...

Ordered an Ipod that Dell claims "usually ships in 1-3 days." Order time was changed by Dell to reflect delayed shipment up to 30 days. Customer support was not helpful, couldn't give a more detailed response other referring to the statement that the...

Purchased 3systems in one day. Offered flat panel upgrade on3 accepted on two systems. 17"monitor too big.Dell wouldn't exchange.Ordered software never charged,never received, and they want to charge me full version price. Remember $3500 in one day....

Dell has a very poorly designed e-commerce site when it comes to obtaining information about your account and about orders you already placed, and if they can't get that right, I don't see how they can get anything else right.

I placed an...

NOTE: Be careful you are not charged sales tax on your order unless you live in: FL, KY, NC, NV, TN or TX.

In this epinion I will confine myself only to Dell's customer service (which beats being confined to the institution my family wants...

I ordered a computer system for nephew which included a printer - very easy to order, but printer did not arrive. Almost impossible to get through voicemail loops to talk to someone. After a month and lots of time on phone, they sent printer to me...

I tried to order this machine from their new (Dec 2002) catalog and got nearly every excuse n the book about why I couldn’t buy it. Dell reps are rude & insensitive and think nothing of simply cutting you off.

I sent a written order to...

I am so disappointed with dell. I have been a long term customer but their customer service has hit rock bottom. After trying to reach my sales rep for well over a week and then trying to reach her boss, I was forced to cancel my order. Funny thing is-...

Confusing site with scads of alleged "e value" numbers and codes that purport to offer discounts but actually scramble the feature set of the computer you're looking for so as to mask price increases. The Dimension 2300 I settled on (as a gift for my...

I read a favorable review on this site, and felt that I really needed to share my own experience and save others from making the mistake of ordering from Dell.

I ordered a Dell laptop several weeks ago. Price and delivery were fine, but the...

I recently ordered networking equipment (e.g. pc card, router) from Dell online. First off, the ordering process took forever b/c the 15% off they were offering did not register properly on the final purchase price. So, I spent an hour trying to get...

Where to begin? This is not strictly about Dell Online, but more about everything about Dell except their proprietary hardware. I usually bypass the online service after checking options and prices. I have found that calling and speaking to a rep is...

Dell is highly a over-rated company. Customer service and technical assistants were rude, unprofessional, or just plain inept. The motherboard that came with the Dell Dimension 4400 I ordered stopping working after four weeks of use.

Since I...

I choose Dell because of an advertising on a PC mag they say they can deliver the product very fast then I decide to take an order for an inspiron 8200, last month. In the mail they says deliver the March 28th, ye, only one week, then I look the deliver...

Be patient and look for rebates, free shipping, etc. I bought my Dell cheaper than I could build one after finding bargains at http://hotdealsclub.com/ and http://www.slickdeals.net/. Dell's support service is not very good, IMHO. But they do have a...

Computer is fine, nice and speedy. System shipped WITHOUT the antivirus software CD or preinstalled. Still waiting.
The TV out on the video card doesnt work (still waiting for my in home service). Wrong data migration software shipped, they did...

You need only mosey over to Dell's customer care message boards to get a real feel to how Dell does business these days. I Ordered 2 systems Nov 9th was promised delivery within 5-10 days..then the fun began. My est ship date was pushed back daily. By...

Do NOT buy from Dell unless you want to go CRAZY. There is NO support whatsoever -- trying going through "Tele-Hell" when you phone Dell. We have Apple computers and we bought a Dell. Guess we're spoiled by Apple (which now run Windows, too, by the...

If you are thinking about buying a computer online, then Dell is a good bet. They carry a good product, the pages are easy to use, back up is available by phone, and the prices are OK.

Eli (4th grade) has been having a hard year in...