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Dick's Sporting Goods Online Store

Dick's Sporting Goods Online Store

Overall store rating:  Store Rating: 1.5
Reviewed by 184 customers

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Showing 1-20 of 221 reviews Page 1 2 3 4 5 6 7 8 9 10 11 12   Next
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Overall Rating:Store Rating: 1.0
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"Free Shipping" word play.

by , Mar 25, 2013 Rated a Helpful Review
I have been patiently researching and looking online to buy two kayaks for several months. Today I saw Dick's website that says; "Free Shipping on Purchases Over $99". I was quite happy with the two kayaks I selected and free shipping meant I could ...
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Overall Rating:Store Rating: 1.0
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will never shop at dicks again

by , Jan 4, 2013 Rated a Helpful Review
odered an item online, as they did not have the size in the store. Needed item fast so I paid extra for faster shipping. The wrong item arrived and I contact customer service. Was promised the problem would be taken care of and that they would overnight ...
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Overall Rating:Store Rating: 1.0
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DON'T GET SENT THE WRONG ITEM FOR YOU MAY NEVER GET THE RIGHT ONE

by , Dec 16, 2012 Rated a Helpful Review
On November 26, 2012 I ordered a pair of cycling gloves and two days later received a base layer under shirt. After a couple of calls to customer service I was able to convince them to send me a lable to send back the wrong item. I was told that they ...
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Overall Rating:Store Rating: 1.0
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That's right they're "DICKS"....

by , Mar 12, 2012 Rated a Helpful Review
Received a gift card as a gift and decided to buy a pair of hiking boots for an upcoming hiking trip (Had only a week and a half to find a pair). I looked on-line and found two that I thought I would like, but considering fit and sizing can be off ...
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Overall Rating:Store Rating: 1.0
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Horrible customer service

by , Feb 23, 2012 Rated a Helpful Review
I ordered a jacket in size medium for my daughter. The jacket arrived in size small. I called customer service, and they said I could send it back to exchange it. I asked if the jacket was still available, and only then did they take the time to find ...
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Overall Rating:Store Rating: 1.0
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Misleading info from numerous customer reps and website

by , Dec 27, 2011 Rated a Helpful Review
I ordered a snowboarding helmet and goggles on Dec. 21st. Both were "Guaranteed to get there" by Christmas. It was late - 11:22pm - so I called customer service and was told TWICE that I should use 2nd day delivery because it was before 11:59pm. I ...
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Overall Rating:Store Rating: 5.0
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Customer service that cares!

by , Dec 23, 2011 Rated a Helpful Review
I had ordered two Christmas presents around December 16 from DSG. After a few days, I began to wonder where my packages were. I checked the UPS tracking number, and UPS had dropped the package off at a post office 30 miles away with "unable to ...
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Overall Rating:Store Rating: 2.0
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DON'T MAKE PROMISES YOU CANNOT KEEP - BITTERLY DISSAPOINTED

by , Dec 23, 2011 Rated a Helpful Review
Bitterly Dissapointed at Dicks Sporting Goods failure to honor their shipping promises as posted clearly on their website. I ordered a Children's street hockey stick for my son for Christmas (last minute addition to wish list). The order was ...
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Overall Rating:Store Rating: 2.0
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Poor customer support

by , Nov 10, 2011 Rated a Helpful Review
I ordered two items from Dicks about a month ago. They said that both items were shipped on the same day, but only one item ever arrived. UPS confirmed that two labels had been purchased, but only one was used. I contacted their customer support ...
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Overall Rating:Store Rating: 5.0
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Dick's Sporting Goods Online Store - Buying Soccer Shin Guards With Ease

by , Jul 28, 2011 Rated a Very Helpful Review
We've shopped in Dick's Sporting Goods stores before, but recently had the opportunity to shop at their on-line store. We were searching for new soccer shin guards for our 5 year old daughter - something that's harder to find in her size in our area. ...
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Overall Rating:Store Rating: 1.0
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unpleasant, unbelievable, frustrating, heartless, unhelpful, mean

by , Jun 30, 2011 Rated a Helpful Review
My daughter has been wanting a kayak for the longest time. She's been saving up some and just had her birthday so we went to get it. Her Grandma from out of state wanted to help out so she bought a $100 gift card online to go towards it. Turns out you ...
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Overall Rating:Store Rating: 1.0
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Very poor communication within the company!

by , Feb 3, 2011 Rated a Very Helpful Review
I will never again shop at Dick's Sporting Goods, and I would suggest that you don't, either.  I eventually received the item I ordered that filled my needs perfectly, but I had a very frustrating experience getting to that point and ...
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Overall Rating:Store Rating: 1.0
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BAD BAD BAD!!

by , Jan 2, 2011 Rated a Helpful Review
I actullay went into Dick's Store but they did not have what I wanted in the store. This was on Dec.21. This was to be a Christmas gift for my husband. The girl in the store said Oh we do not carry that in the store (Pitts. Steelers cap) but I can order ...
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Overall Rating:Store Rating: 1.0
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VERY POOR CUSTOMER SERVICE!!

by , Dec 17, 2010 Rated a Helpful Review
We ordered a gun safe from their online store because we were told the store did not carry the safe we wanted and that we had to order on line.  We were charged $545.oo for shipping and delivery.  We were never updated on it's delivery status ...
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Overall Rating:Store Rating: 1.0
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terrible customer service, terrible place to do business

by , Dec 5, 2010
(Not Yet Rated)
I ordered a pair of shoes from Dicks sporting goods online, purchased with a gift card.  I received the shoes in about a week.  upon opening the box, I was amazed to find a totally differnt shoe then the one I ordered.  I called customer ...
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Overall Rating:Store Rating: 3.0
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Came our alright in the end...pretty much; giving Dick's another go a different way

by , Aug 3, 2010 Rated a Very Helpful Review
Back again with a followup to replace my initial review:  In my previous review, I described how I ordered a Coleman Exponent Kraz X1 one-man tent from Dick's online store, and how -- when it arrived -- it proved to be far from the stated ...
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Overall Rating:Store Rating: 3.0
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Dick's Sporting Goods Online- just toss it in a box and send it in.

by , Jul 23, 2010 Rated a Very Helpful Review
I've been meaning to review Dick's Sporting Goods online store for a while now, I purchased several items from them a few months ago because I couldn't find them in the store. It is a decently organized store, but I'm pretty sure I won't be returning all ...
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Overall Rating:Store Rating: 1.0
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WORST Customer Service-Their Name Says it ALL, DICKS!

by , Mar 29, 2010 Rated a Helpful Review
I purchased an item for my parents for their anniversary. They sent the completely wrong package, with somebody else's packing slip & everything to them. I contacted them 2 weeks ago when it orginally happened. I was told they would send a call ...
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Overall Rating:Store Rating: 4.0
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The good out weighs the bad by far!

by , Aug 15, 2009 Rated a Very Helpful Review
I shopped at the Dick's Sporting Goods on line web store only twice. That was really all I need to shop at it for. I have had no reason to go back to the Dick's Sporting Goods on line web store as of yet. I went to the web site pretty much because I have ...
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Overall Rating:Store Rating: 1.0
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6 weeks to deliver an order? Amazon can do 1 week.

by , Aug 15, 2009 Rated a Very Helpful Review
I have pretty standard expectations for web-shopping.1. I can find what I need quickly and get detailed information about the products.2. I will get a good deal to make up for the additional shipping costs.3. The product will be shipped as quickly as ...
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Showing 1-20 of 221 reviews Page 1 2 3 4 5 6 7 8 9 10 11 12 Next