Dick's Sporting Goods Online Store

I would like to write that my experience with dicks was alright..There shipping time was excellent but there sales staff couldn’t answer one simple question of mine..Does it come with a backboard pad. Nobody knew.. They were even going to call me back and let me know..But it never happened..any WHO it was an Item: 2096891
Description: Hydra Rib 885544 H-Frame Acrylic 54 Inch In Ground Basketball System
Quantity: 1 @ $1359.99
I order it on a Friday got delivered the next Friday with no scratches dents or any other physical evident of damage..O and it didn’t come with a backboard pad and I had to order it separate..all in all I would shop there again.
And my little nephews and my daughter love the hoop..Lots of concrete and digging lol.. John

I ordered two football jerseys on 12/11/06. When I realized a week later they had not shipped the items I sent two separate emails requesting to upgrade the shipping at my expense. No response. I finally spoke to customer service who advised they had experienced problems in the warehouse and would expedite the shipping. As of 12/26/06 they still have not shipped the items.

Needed item by Christmas (a Monday) Placed order on early tues morning,(6 days before Christmas) (spoke with sales person on phone) If I purchased overnight shipping I would have it in time. By Friday I had not received the order. I called and they informed me that IT HAD NOT LEFT THE WAREHOUSE YET !!!!!!!! "I'm not going to get this by Christmas, am I ?" Their reply... "NO"

Their e-mails to me stated call us 24/7 with problems go to our web page for the phone number.

NO WHERE ON THAT WHOLE DAMN WEB SITE CAN YOU FIND THEIR PHONE NUMBER. Go ahead, give it a try.

This is only a small sampling of the fustrations I had with Dicks. e-mails, phone calls, placed on hold for 20 min. at a time. Them being unable to make any changes the second an order hits their computer.

Be aware, if you order on-line, you CAN NOT RETURN THAT ITEM TO A REGULAR DICKS STORE !!!!!

BUYER BEWARE! Dick's does not have, and has never had the Garmin eTrex Legend "Exploration Pack". You will not receive the item pictured on the Dick's website. What you will get is the Garmin eTrex Legend "Adventure Pack", which does not have the carrying case, and is NOT eligible for the rebate. This is the same bait-and-switch deal they have in their retail stores. I have filed a complaint with the BBB about their deceptive tactics.

If you receive a gift that was ordered online, you cannot return to a Dick's Store for refund or credit?? How crazy is that?? My kid received a baseball bat from his uncle and it was too small. Brought it back, but the store won't take an exchange because it was ordered online. And, if I send it back to Dicks, they will only credit the uncle's credit card and not even send a gift card. Nasty, Nasty, Nasty.

Ordered a turkey call and never received it. Dicks hides their phone number to make it difficult to talk to a person. Even when I did, they would send contradictory e-mails about the location of my online order.

Finally, spoke to a manager and now they are overnighting it. Get this, this clown had to ask for permission to send it overnight at their expense. When they screwed up the original shipment to begin with and took responsibility for it. For Christ's sake, your a manager man, make the call!

I will never order from Dicks Online again.

I bought a pair of running shoes from them. No issues. The box arrived before I expected. Whole experience was satisfactory.

Bad customer service, the wrong item was delivered and they did NOT overnight the correct item to have by Christmas! I also had to persuade the customer service rep to contact the buyer for the item I did receive just to let them know they might get the wrong item or not one at all. It took me too calls just to get my item reshipped. Stay away!

Revision for clarity---on hold time for customer service was over 30 minutes and the reps were not effective once they came on line (3 attempts to get my situation cleared up). Shipping time was well over two weeks. The promise for overnight delivery for the correct item was not carried out. Perhaps my bad experience was due to being a few weeks out from Christmas, but after reading other similar dissatisfied reviews with about the same type of situation- I am thinking it wasn't.

I recently ordered a gun 45 gun, gun safe from dicksportinggoods.com. I was told that my card would not be charged until the item was shipped. They charged my card before the item was shipped! They told me the item was shipped, weeks before it was really shipped. I was told the item would be delivered to my door. The truck driver in reality could not even get down my city street with his truck, so I had to meet him at a local large parking lot to have the 750lb safe lowered from his semi to the bed of my pickup truck. Once I got the safe home it was up to me to find a way to get it out of the bed of my truck to the ground, and into my garage. Customer service is VERY RUDE! Nobody seemed like they knew what they were doing, or for that matter really cared!

In 10 years of buying things on-line I never had one bad experience--until I made the mistake of using Dicks Sporting Goods' website.

Better read the fine print really closely before you hit "send" with these clowns. They do not allow any changes or cancellations. If you have questions about anything there is no way to speak in person with a "human" to get an answer. And the product information on their website is often incomplete or misleading.

If you send an e-mail, it will be answered at 3:30 AM the following morning by someone with an assumed name like "Sally Y". All their so-called customer service people are good at is reading back the fine print of the so-called contract formed when you hit the "send button".

Be afraid....be VERY VERY afraid.

And buy your stuff someplace else.

Dick's Sporting Goods is the hands-down winner for the WORST on-line retailer anywhere, ever.

They are an awful company, and they treat their customers like dirt.

I ordered an item listed as "In stock, leaves warehouse in 1 - 2 full bus. days" weeks before christmas, and received a confirmation email from google with my order information, etc., etc. and that Dick's had received it and it was being processed. Well, Christmas passed, and it still has never come, nor was I notified of any possible problems or delays. So I wrote them an email, asking what the status was, or if there was some kind of problem, and never heard anything from them. It is still listed that my 'order is being processed', and as far as I can tell, was just never shipped at all. So, I finally just canceled the order...and I'm half expecting they will screw that up too. I will NEVER shop here again - and they lost a nice big sale. I must say that Dicks truly lives up to its name. I wish I had read the reviews on this store before I ordered there.

We ordered a proform elliptical machine. It took a few days longer than we were told it would arrive. Then we found out we were missing an important part. So we called Dicks and they told us to call Proform directly. So we did. The part came and as we were putting it together we realized we had about 6 MORE PARTS THAT WERE MISSING! PLUS NO MANUAL!! There were even parts (like one that looked suspiciously like an exhaust pipe) included that don't belong to the product. CUSTOMER SERVICE MANAGEMENT IS RUDE AND INCONSIDERATE. 3 WEEKS AFTER WE ORDERED AND WE'RE STILL WAITING ON PARTS. AND THEY DON'T GIVE YOU ANY DISCOUNTS FOR TIME AND WASTED ENERGY. DO NOT BUY FROM DICKS--EVER!

It is sad to see so many unhappy people when it comes to Dick's online. I have shopped at this online store a few times and always had great customer service and items came right at or just before the time frame I expected them in. Everything I have ordered was exactly what I ordered. I will continue to shop at this online retailer and no I do not work for them.

God help you if you need to reach customer service Via 1-800 or on-line. Item still hasn't arrive. Now 4 days past estimated arrival date, and yet nobody seems to know where my item is, and they dont seem the least bit interested in helping me. I will never order from them again, this goes for in store also. Worst customer service I have ever experienced. The PITS! Tamra B.

On November 29, 2006, I placed an order for (2) $100 Gift Cards for Christmas gifts. On December 6, 2006 I received a 9x12 envelope containing ONE gift card that had no backing or gift envelope attached. The invoice was for the 2 cards I had ordered and I was charged $201. I immediately called the hard to find 866 number and was assured that the missing card as well as the backing would be shipped to me. Thinking there was plenty of time until Christmas, I waited until about the 18th, and called again since I had not received my missing card. When Christmas came and went, I started asking for a credit instead of the card replacement. After multiple phone calls, hours spent on hold and a number of unanswered emails, it is now January 18, 2007 and I have still not received a credit to my account.