Dick's Sporting Goods Online Store

It seems that people only write reviews when something goes wrong, I made a purchase on 2/28/07, on my order confirmation it stated that my order would ship with in 2 business days, I selected free shipping and I would receive in 6 to 10 business days, 3/1/07 I received confirmation that the item was located in the warehouse, 3/2/07 I received an email that my items had shipped, 3/6/07 I received the items.
In 4 business days I received my purchase.

Poor customer service, lack of interest- poor business sense!!

I ordered a exercise bike, it arrived in a timely fashion but when I assembled it- the bike was defective. I called to tell customer service, customer service assured me they would issue a call tag and get it picked up.

This dragged on for 10 days! I would call every day, sometimes 3 or 4 times a day and every rep I would talk to would give me a different answer. I got so furious I called the corporate office, could't get anyone- I sent a nasty gram via fax and finally got a response. they claim my bike will be picked up- but at this point I do not trust them. I have contacted the BBB and filed a dispute with my credit card company, NEVER buy from them!! I am so emotionally drained from this whole mess. I have spent 23 hours trying to get this darned bike taken away and my account credited.

Bought a bicycle for our son. Four months later, he's riding it down the block and the front wheel falls off!!!! Tried to return it and were told basically, "Too bad, wheels fall off bicycles all the time. Past the ninety days. Not our problem." Nor did their national customer service seem to care. I've been riding bikes for over fifty years and known lots of riders and have never seen a wheel come off like this. Never!!!! What kind of store sells bikes to kids knowing that the wheels come off "all the time." Frightening. Wish I had read the reviews on how bad this store can be. I love my child and as a protest neither I nor any of my friends or relatives will ever shop at this place unless they change their corporate responsibility policies. If selling products that could hospitalize your child doesn't bother them, maybe a reduced bottom line might get their attention.

Customer Service is a Joke, shipping is slow and so are the people that are in customer service (retarded?). Never again would I order from them. Dicks math skill is at about the 4nd grade level. What's 20% of $400? Dicks CS answer: $60. Sir, $60 is 20% of $400 she said. NO, I Don't think so...my reply.

Never ever again! I will never go near this site again! I ordered a baseball bat, 3 weeks later I got a pair of gym shorts (they weren't even from Dick's but from sports authority????. How did that happen. Are they sharing my credit information? My name? address? Then when I tried to contact someone, it was a nightmare! It took 5 tries to get someone on the phone. I sent 3 e-mails that have never been answered! Then I was told I had to ship it back and place a NEW order. Start all over and wait another 3 weeks? I think not! trust them with my information again? I think not! They wouldn't even exchange. This company does not care for the customer at all. Once they have your money, they are done with you. BTW it's been 60 days since i returned my "gym shorts" (which cost $225.00!) I am still waiting for a refund!!! UGH!

The company's website clearly shows that the item is in stock. However, after placing an order, I received an automated email stating that the item is an "advance order" and actually not available yet. It took 3 calls (disconnected twice) to customer support before finally having the order canceled.

Never Shop here!!!! I ordered an exercise bike along with the warranty, later that day my order was cancelled because it was out of stock. I called customer service and I was told that I was being charged for the warranty, but was not getting the bike (since it was out of stock).
What use is the warranty without the bike? Customer service was rude and they really don’t care about customers. I will never shop at Dick's Sporting Goods ever again in my life!!!!

I ORDERED A PAIR OF INLINE SKATES AND IN TOOK ABOUT 5 DAYS TO GET TO ME. FREE SHIPPING SO I CAN'T COMPLAIN.

Order was shipped fast and in excellent condition. Dick's is a wonderful store. I has no need to phone customer service as everything went smoothly.

I've enjoyed the bricks and mortar store, but the online store is too much of a hassle. I ordered an elliptical machine and some other products, and they sent me an e-mail saying that my credit card was having trouble verifying. I called the number in the e-mail and they actually tried to get me to give my credit card information over the phone. I balked, telling them I had no proof this even WAS Dick's Sporting Goods, so then they just asked for my phone number.


They then tell me my order is verified and that I'd receive a confirmation e-mail in a few moments. I checked and indeed I got an e-mail -- that some of the products I wanted are backordered. The e-mail, however, doesn't say which products are backordered or for how long. It also doesn't tell me a web or e-mail address I can contact for more information (although it tells me not to reply to that message).

Aggravating to say the least. My distrust will certainly carry over to the physical store; I doubt I will use them again.

DO NOT ORDER FROM DICKS!!! The exercise bike that we ordered online was damaged on arrival. We called UPS but they could not issue a refund for the purchase amount because Dick's did not place any value on the package. We called Dick's customer service but were told to call Proform for the return even though neither Proform nor exercise bikes are under "Return Exceptions" In fact, the website says that Dick's will accept the return of any damaged item within 30 days of purchase (manufacturer comes in after 30 days). In addition, there were also missing parts from the item. Dick's customer service is rude and very unhelpful. I will never shop at Dick's in the store or online again. Had I read the reviews on this website before purchasing, I would have thought twice about purchasing from Dick's. This is the worst experience that I have ever had ordering online.

The order accuracy at Dicks Sporting Goods is terrible. I ordered a jacket and received pants. No one checked the order before it was sent. They advertise having things in stock, when actually they don't.

I will never order from dicks online again. They make it clear NOWHERE in the ordering process that their standard shipping time is 9-12 business days (according to the customer service lady i spoke to)!!! WTF, are they sending it by camel? when i called to see if there was any way to expedite the shipping, they said no - it had already gone out. i called approximately 20 seconds after i got the email telling me it would take so long. i understand that if you want stuff super fast, you should pay extra, but since when is standard speed for usps almost 2 weeks? it isn't like i am ordering a bowflex either, it's a watch for god's sake. F dicks.

I placed an order and received an email the same day saying the item shipped. The UPS link said the item was not picked up after two days. After waiting on hold for over half an hour, I was told, everything was fine and the system just didn't show the progress. After paying over $50 for 3 day shipping, I called again when the package did not arrive. Again, I waited on hold for over 30 minutes. And my order was never shipped and they didn't even have the product in stock. They said it would take over 24 hours to refund my credit card and to call back if it didn't show up. I'm not impressed and won't shop there again.

Many of Dick's Sporting Goods' problems (poor service, poor product selection, indifferent customer service in-store and online) stem from a culture of intimidation that its top leaders instill in workers as this retail chain grows. Driven to expand at all costs, management leaves workers scrambling to keep up ("Relentless Improvement" is the slogan), while being wholly insensitive to --and frankly uncaring about-- worker's needs for clear direction on how to effectively manage growing workloads. Result: low morale, high stress. Dick's workers often are fired on a whim in an atmosphere of unrealistic expectations and make-it-up-as-you-go leadership. Knowing this, should you be surprised when Dick's disappoints? And should you support a company whose management shortens the lives of its employees by such treatment? You decide. Ultimately, this all will come back to bite them hard.