Dick's Sporting Goods Online Store

Received biking shorts as a gift. The shorts are described online to make you believe they have thick padding in the seat. They have near no padding. I am now told that they do not accept exchanges period. Basically, I now have to pay to ship my gift

Online order entry screen did not deduct the 10% online promotion and did not take the gift card that I entered.  When I called their cutomer service department Ryan badge # 73702 said that he could not apply gift card to order after it has been

I will never order from dicks online again. They make it clear NOWHERE in the ordering process that their standard shipping time is 9-12 business days (according to the customer service lady i spoke to)!!! WTF, are they sending it by camel? when i called

I have been looking to purchase an elliptical for some time now and I finally found one I liked at dickssportinggoods.com ....plus it had free shipping!! So I decided to buy it, but when I went to make the purchase...I realized they do not let their

I purchased E95-elliptical machine worth ($1699.99) in May 2008 and received the delivery in June exactly after 21 days. The machine had a part that was bend that holds the fly wheel-----bottom line the machine is not operational. For last 16 days I

I ordered a swimmer's snorkel from Dick's recently, and instead of receiving the normal one as I ordered, I received the Freestyle one. I called customer service to address the issue, and instead of sending (or at least promising to send) a return

Hello... I wanted to say that I'm very happy with the service I received from Dick's Sporting Goods. I ordered an elliptical on May 21, and received several email notifications on shipment status throughout the process. I received my elliptical on May

Ordered the Schwinn 112 exercise bike. Item delivered in 2 days and works great. Several email notifications from site kept me up to date. Good

After buying tennis racket strings at Dick's today, I left the racket there to be stringed as expected. However, when I got home I received a call saying that since I "had not paid" for the strings, the racket could not be stringed. I was quite surprised

Great way to buy sporting goods! They have nice selection online. They had fast delivery. Definitely would do again. It's easy to navigate

Ordered a bowflex from Dick's. Come's in 5 boxes. 2 of the 5 boxes cancelled at shipping time. The other 3 show up. Customer Services says, 'we don't know what happened, we'll notify the warehouse'. Long story short, 5 calls later, they still don't

I had to place four different orders through Dicks. Each time the Website and phone operator claimed the items were in stock. Each time I receieved an email saying they were on back order. Customer Service did not want to do anything to fix the problem.

After receiving an incorrect jacket via an online order, promptly contacted Dick's by phone and mailed letter. They pledged to get me the correct one and send it to me. More than 5 weeks later, have not received the jacket, though repeated calls and

Bought a bicycle for our son. Four months later, he's riding it down the block and the front wheel falls off!!!! Tried to return it and were told basically, "Too bad, wheels fall off bicycles all the time. Past the ninety days. Not our problem." Nor

Very slow delivery. Uncaring customer service reps. Would rather cancel my order than help find a solution. Item said in stock, the truth is it comes from the manufacture and they don't know anything about the products or their location. Would also

Shopping experience?? How about flat out fraud? I ordered golf shoes for a birthday present. I received my order confirmation on the 26th of May. I received an email stating that the item had been shipped. I received an email thanking me for my order

Horrible, totally inept, and no guarantee or product replacement parts available. Purchased a Spartan Sports Royal House II Screen Room on May 13, supposed to be 3-5 days shipping, extra paid for that, should have recieved on May 18, but damaged during

Avoid shopping at Dick's... Add 2 days shipping to any order even it you chose overnight shipping. It takes 2 days for any product to leave the warehouse according the customer service. I have yet to receive my order that I paid 3 days shipping for 5

Poor customer service, lack of interest- poor business sense!! I ordered a exercise bike, it arrived in a timely fashion but when I assembled it- the bike was defective. I called to tell customer service, customer service assured me they would issue a

I was overcharged for shipping on an order where I used a gift card and charged the balance to a credit card. The item description screamed "Free Shipping & Free Return Shipping." However, when I added it to my shopping cart a shipping charge was