Dollar Rent A Car

This is the worst car rental experience I've had in 35 years.  When I got to the Dollar desk only one person was attending at 9:45 a.m. at the airport in San Francisco.  There were nine persons in front of me.  A second clerk took came to ...

I recently rented a car from Dollar at the Albuquerque airport. I had gone through the registration process online before hand and was given an estimate of $153.71 for 4 days. As I always do, I had opted not to get additional insurance. When I arrived in ...

Needing to rent a car from the Baltimore/Washington D.C Airport (BWI), I looked around on the internet at the different rental agencies working out of the airport. Seeking just a basic car, and looking to save a little money, I was able to quickly ...

After flying on a 5 hour flight from Atlanta, we arrived to Ontario, California, at around 7pm PST. We were tired, and went out to wait for the bus. We then took the 6 minute bus ride to the rental car complex. We got in, and it was very quiet. We went ...

After 23 hours travelling the last thing I needed was the Dollar experience in Phoenix. On a very hot night I queued for about 25 minutes before getting to a desk. I was offered everything under the sun except the car I had already paid for some weeks ...

This is the WORST experience we've ever had! After have the car for a week, we returned it and waited for the inspection. The employee conducting the inspection did a check, signed-off that there were no damages, and sent us on our way. About 3 weeks ...

Like this week, I came to Westborough, Massachusetts and rented a car from Dollar as they were the cheapest. Even though this trip was for business purposes and my company was going to reimburse me, I chose to go with this cheap rental company. Well ...

I am traveling once again! I have come to loath traveling, a pastime I used to adore; the world political situation has made travel, even national travel, more of a hassle than it’s worth. Be that as it may I found myself once again needing to ...

I rented a car for a week in Jackson Hole WY. This was the worst choice for a rental company I've ever made - I don't know if this is relevant for just this one location or it's like this in every city but it seems now this company has quite a few bad ...

Worst car rental experience ever. I made the reservation on Dollar's web site for an SUV 2 months in advance for the Denver Airport and even called the day before arrival to re-confirm. Upon arrival at the Denver Airport Dollar Rental Counter there was a ...

This was by far the worse car rental experience I had... EVER!!! We reserved a full size car on line store. No problems there. The car was shown as reserved, a full size Taurus or Chrysler. I then went to pick up the car Norfolk, VA airport (after ...

I reserved a mid-size (intermediate) car from Dollar (via their website) at the airport location in ...

I had previously dealt with Dollar is Tucson but had not tried their Phoenix Sky Harbor loca ...

Avoid this company like poison. we've been lied to, overcharged, sold things we do not need.... When we tried to speak to a supervisor we got someone in the Philippines who could only suggest we go to Las Vegas - from Santa Fe New Mexico - with no guarrantee of satsfaction.
  It may be slightly cheaper - initially - but it really isn't worth the aggravation.

They bait-and-swicth and don't stand behind the quality of their vehicles. We booked a good value car thru USAir. At the desk we were told we needed to upgrade to a 6 cylinder for "safety reasons" because we'd be in the mountains. The Dodge Charger we got was OK on the mild upgrades going to our destination but was dangerously unresponsive on the steeper route back to Phoenix. Cost was $250 more than the original estimate! When we infomed Dollar of the poor experience upon our return they did not follow-up. We later were told by customer service that since we alerted them "at the time of the return" (which beware is not considered part of the rental term period -try to find that in the fine print) we did not inform them in a "timley manner" of the defect and we were out of luck for any dispute resoultion.  Next time, chose a real rental agency and alert immediately if you think there is ANY problem with the car.