FTD.com

Pros: Helpful people, On time delivery, Knowledgeable.
Cons: A little pricey.

I'm a romantic at heart but to be honest I'm nothing as a florist. FTD helped me out a lot. All I do is call them up (or a few times in my case I've gone to my local florist shop which happens to be FTD certified) and tell them what the occasion is...

I ordered a "best"  FTD Sweet Surprises Bouquet for $65.23 total.  I had received a 15% discount through USAA.  The picture showed a thick, square glass container with a fabric checkered ribbon, large daisies, pink roses and carnations.  I sent this for a sorority function.  I attended the function and was completely embarrassed by the arrangement.  It was in a vase that looked like an inexpensive jar shape, had the cheap pink floral ribbon and the flowers were all very small and not at all as pictured.  If I could add photos here, I could show the picture of what I thought I'd ordered and what was delivered and no further words would be necessary!!  To FTD's credit, their customer service agent was very responsive and refunded my money.  I begged to let me send them the photos, but was told they "believed me". 
So, although I would give FTD a high grade for customer service, I would NEVER order from them again because I would not believe that what I ordered would even resemble the photo.

FTD is a joke. They took and confirmed my order two weeks ago, took my money, sent me a receipt and then today, just before the flowers are due, they send me an email. They said the arrangement is not available. They wanted me to call them. I am in Iraq, and that is very difficult. So, I email them, and they just cancelled my order, no apology, just said that it would take 5 days for me to get my money back. I am disgusted by their lack of courtesy. A total lack of concern for my situation and unprofessional customer service about sums this company up. Stay away from them at all costs.

The website is very helpful and has nice displays. It makes it easy to pick out flowers online. Unfortunately just because an order confirmation is assigned do not assume that your flowers will actually arrive. I placed my order which had claims of same day delivery 8 days in advance of when I needed them to arrive. After having a relative wait around all day for the flowers that I hoped to surprise my mother with for her birthday, my order was never delivered. When I called customer service to find out why this was, it turns out my order was never sent to the affiliated flower shop due to the "constant busy signal" when trying to phone the shop. It would have been nice to know that my order was not going to be fulfilled instead of finding out 6 PM, long after the flowers should have been expected. 

I ordered flowers on Thursday 9/24/09 to be delivered to my wife on her birthday Tuesday 9/29/09. No flowers delivered on Tuesday and still nothing on Wednesday around 2pm. I called FTD to get status update and was told that what I had ordered was out of stock. They offered to get something put together, but what good would that do since my wife's birthday had already past. I received no phone call or email to notify me that what I had ordered was not in stock and had not been delivered. Why did I have to call to find out was going on? They did give me a full refund, but that does replace the fact that they took away the joy it would have brought my wife. I will not do business with them again.

Don't purchase from FTD. I was sadly disappointed when my order through FTD for flowers for my mothers birthday did not arrive. Her birthday passed and the delight of a flower bouquet on your moms birthday was lost. FTD ( I found out later) did not even assign a flower carrier. I was not notified of any problems and the whole situation was a total disaster. I should have checked reviews on FTD before. Please don't order from them if getting flowers to your loved one is important. I am writing this e mail to save others the heartache. I wish I would have read reviews on the company before I ordered.

FTD ruined Mother's Day this year. I placed my order on the Monday prior to Mother's Day. I spent $149 for a local florist designed piece. They NEVER delivered it nor was I notified that the florist declined the order because she didn't have enough flowers. I gave a weeks notice and still they couldn't fill the order or get the order to another florist. FTD lied and said they called me but I have caller ID and they did NOT call. The customer service phone line is a joke and they have yet to respond to the two emails I sent. I will never use them again. I will just call the local florist direct. FTD has a $17 service charge for absolutely no reason. They are terrible.

I ordered flowers for my mother to be delivered on Saturday or Sunday (Mother's Day weekend).  It is now Tuesday and she has still not received them.  I contacted FTD on Monday and they apologized and said they would be delivered today.  Today came, no flowers, so I called back and they told me that they had tried to deliver twice and had left multiple messages.  My mother said that they had not received the messages or any delivery attempts.  FTD offered to have the flowers delivered tomorrow, but by the third day after the holiday what is the point; and if they didn't follow through I would have had to go through the whole ordeal again.  I had the order cancelled and they said that they would refund my money.  I was very disappointed as was my mother.  What should have been a special surprise turned into an embarrassment and hurt feelings!  I learned my lesson and will go back to my old florist who always delivered to her on time with no problems.

I ordered flowers for my mom to be delivered on the Friday before Mother's day. It was supposed to be a bouquet of 18 roses. When they arrived there were only 12 and half of them were very wilted and some were even brown around the edges. There was also black mold on the leaves! I tried calling and the hold time was THIRTY MINUTES.  I emailed twice through the website and received a canned reply that they would "try" to get back to me in 48 hours. Then on Sunday afternoon I get an email, with no apology of any kind, saying they will replace the bouquet and offering $10 off my next order (which will be NEVER.) No information on when the new bouquet will arrive.
Why doesn't this company get that people order their very expensive flower arrangements for SPECIAL OCCASIONS and the timing is just as important as the quality? It's not like they don't know Mother's Day is coming, it happens every year. Why don't they have enough staff to handle the extra orders? Why don't they have better quality control on the flowers being sent out?
I'm using local florists from now on.

Ordered three of he Mothers Day 50 rose Boquets: One for wife, mother and mother in law. All three received 10 to 12 multicolored bloomed/browning roses in a cheap vase. Not even close to the picture. Appeared as though they ran out of the others and threw whatever they had available in the box. I called FTD on Friday and they could not/ would not fix the order. Had I not sent my wife this deal, I may have never known that my mother or mother in law did not receive what was ordered. (they are too nice to complain). Maybe FTD was hoping that the recipient would not know or complain. Each did receive a 15 off coupon and I got a full refund for all three after 2 hours on hold. Nevertheless, the damage is done and I will never trust FTD again.

Can't beat FTD prices and customer service. I had a issue with the delivery by FedEX, I called customer service and they took care of it and had flowers delivered the next day. I usually use local vendors, but I thought I would give this a try. I won't be shopping local florist anymore.

Terrible customer service.
Idiotic policies.
Sneaky promotions.

That's FTD.com

I bought 4 $25 gift certificates from american express with points, and they only allow 1 per order. I didn't buy a coupon or a discount card, or something like that. I bought a "gift certificate", basically, that means cash. A GC card with any other organization can be used as cash. Meaning, you can checkout with 2 or 3 or 100 of them to pay for your order.

FTD would not budge, and would not combine 2 of my certs, even though I could have simply bought the $50 certs from AMEX. My mistake I guess. It's a shame they couldn't have made the concession to use both certs. Now they've got a non-customer for life. What's that number again... 1-800-Flowers... Here I come!

I went online to order from FTD.com an arrangement of flowers for my Mom's 75th birthday.  When the arranggment arrived, it was the saddest floral arrangment that I had ever seen!  The quality of the flowers was very poor, the vase was maybe 5 inches tall, and the quantity of flowers was minimal.  The arragement looked half dead!  This was for a $60 arrangement and then another $20 for fees ($80 total)! I called them regarding my order and left a message as the voicemail said that they were not taking calls at this time.  I called again a second time  a few days later and spoke to a representative who said they would refund my money.  A week and a half goes by and they still had not refunded my money.  So I called again (3nd time calling) 1 week later and after speaking to 3 different customer representatives, they still refuse to do anything as they do not have me on record as calling the first two times!  Ughh!!  My advice is to stay clear of this company as they are not reputable!  Even after caling 2 times within the 7 day period, they still would not live up to their customer satisfaction claim!

I placed an order for a next day delivery and it was never delivered. Called customer service and got a "Florist closed for today, we will check with them". 4 days later - still no flowers. 
I had to call them and ask for a full refund...needless to say, the flowers were for a specific occasion and caused me a lot of embarresment. I am definitely not ordering from FTD.com ever again.