FTD.com

Horrible!! Dont use them.  I ordered a $60 bouquet that looked like something I bought for $5 from a roadside vender.  When I complained, their response was (direct quote from their email) "Let us assure you that your experience is not typical, and that all your future orders will be filled with the special care and attention that they deserve."  No offer to send a new bouquet, or refund my money.  I have used proflowers many times...much better quality flowers, value and customer support.

I was very very scared after reading some of these reviews that my flowers would not be delivered.  However, ftd.com actually came through for me.  My flowers were delivered on Valentine's Day and my bf said that the arrangement was nice (although I did not get to see the actual arrangement). Since they outsource the flowers and the delivery, it's the luck of the draw whether or not your flowers will be delivered on time.  

Be careful on what you order online.  They reserve the right to change the flowers to meet delivery times, which means, if you ordered lilies they might deliver roses instead.  Seems like bait and switch, but it is stated in their fine print.  This happens a lot with FTD.  Too often in my opinion.

I placed an order to be delivered to my wife at work as an early Valentine's day gift, and the flowers arrived dead.  I called their customer service line and waited for 20 minutes, and then was told that they would refund the flowers, but they would charge me full price for the flowers to be delivered the next day.  This amounts to paying full price for a dissapointed wife, and late flowers.  After about an hour of the representative going back and forth with her manager (with me on hold) and coming back to me offering only 20% off a new order, the manager finally told the customer service rep to just cancel the order, and get off the phone!  I was shocked.  I definitely will not order from FTD again, and would not recommend them to anyone.

The stated FTD cancellation policy is a full refund if the order is canceled within 5 days prior to delivery. I placed an order 30 minutes ago, and when I called
to cancel, Charlotte and Michele in the Centerbrook CT office first refused
to cancel, then insisted on charging me a $16.99 delivery fee for a service I did not receive. This is clearly illegal activity. It does NOIT abide by the stated policy.
I demand a full refund, including shipping and delivery, and I am calling my credit card company to report FTD fraudulent activity. The Epinions website does not allow for comments on these policies. I marked "average" for flower quality. Otherwise, I could not place this review. Dr. Paula Quinn

I was very please with the rosemary bush and its price and ordered one for my sister. While it arrived on time, the delivery service did not even bother to attempt to deliver to door, but dropped it in front of their garage. They were home and did not go out, and yet there was no effort made to alert them - did not find it till much later. The plant died immediately. Contacted customer service, it took 2 contacts before a reply which came 4 days vs 48 hours as stated in their own policy. They declined to address the quality issue since it was outside their 7 day policy. Since this was during holidays, and I was out of country, was not able to advise them earlier. My sister felt awkward, as most gift recipients do to mention it to the person giving the gift, until I asked if they were using the rosemary for cooking. I will also state that poor product quality happened for another purchase with another flower service company and the response was in the same day I raised the problem and immediately offered to refund or replace with equivalent arrangement.

I ordered a Christmas rose arrangement to be sent to my son and his wife for Christmas.  Within 2 days several of the roses had died and had to be replaced.  When I wrote to FTD Customer Service, basically all they was that they hoped I had a better experience next time.  I explained that there would be no next time.
Here is their promise on their website, "We guarantee fresh, beautiful floral arrangements and plants that will last at least 7 days".
Guarantee's such as that one would obligate FTD to refund my money.  That was part of the consideration of me entering into a contract for flowers with FTD.

Horrible experience with FTD.  With service and and shipping charges I paid about 75.00 for a pathetic tiny arrangement of flowers that did not match my expectations with regard to content or size (at whole foods I'd expect to pay maybe 25-30 dollars for something like this).  The website gives an option during ordering to "select your size".  I turns out this has nothing to do with size.  It is only a way to scam you into paying for an upgrade that amounts to nothing.  Basically, with the upgrade they change the flowers around (i.e., use different ones that are supposed to be more expensive).  I actually preferred the flowers in the picture on the FTD website (see sunburst). Anyways, this paltry arrangement arrives for 75 dollars plus tax and customer service says, due to my dissatisfaction, they'll give me a 20% discount on a future purchase.  I said, no thanks ... last time I'll due business with FTD.

I ordered flowers on Friday May, 11 for same day service and they never came.

I tried to call all weekend and could never get through.

I finally got through on Monday evening and they were very rude and unapologetic.

They promised they'd be delivered next day and never were.

I called again the next day and was promised they would follow up and let me know when they were delivered.

They never delivered them and never followed up.

It's now been five days since I ordered and the money was taken out of my account and no flowers have been delivered.

Ordered two flower arrangement for a wake. Both were sub-par. The invoice was almost $200. Complained to customer service, response was we deserve the right to substitute. Really, the picture was all white flowers with lillies,etc.(angel) what I received was predominately carnations and daisies, not one lily. The other order was upgraded to a deluxe, was so small was embarrassing. FTD was so sub-par, will not only never use them again, (especially because of the response,) will tell everyone I know. Used 1800 flowers a few times before, NEVER, had to email/complain to them. Learned my lesson. In today's financial climate, one would think a company would respond back to a consumer with respect and at least an apology. Was not looking for any money back. Beware.

FTD not only NEVER delivered the item I ordered, they ignored my customer service calls and e-mails asking for a refund. They're automated e-mail after placing a claim states their goal to "respond within 24 hours." What a joke! At this rate I should have grown the flowers myself, they'd be much easier to deliver and a tulip probably offers better customer service.

HORRIBLE SERVICE. UNDEPENDABLE. ORDERED FLOWERS FOR A FUNERAL 4 DAYS AHEAD OF TIME. GOT TO FUNERAL HOME AND NO FLOWERS. I CALLED FTD, THEY SAID THEY WOULD CHECK ON IT. THEY CAME BACK AND TOLD ME THE FLOWER SHOP WHO WAS SUPPLYING THE ARRANGEMENT RAN OUT OF A CERTAIN FLOWER AND ALSO COULD NOT MAKE THE ARRANGEMENT I ORDERED. THEY THAN ASKED ME IF THAT WAS OK. (LIKE I SAID I WAS ALREADY AT THE FUNERAL HAVING THIS CONVERSATION.) SO AS U CAN IMAGINE, I CAME UNGLUED...... IT WOULDNT HAVE BEEN SO BAD IF THEY CONTACTED ME REGARDING ANY POSSIBLE PROBLEMS SO I DIDNT LOOK LIKE AN IDIOT. AT LEAST I COULD HAVE MADE OTHER ARRANGEMENTS. TO BOOT THEY ONLY OFFERED A 10% REIMBURSEMENT. NEVER NEVER NEVER AGAIN FTD.

I thought I got a gag gift.
I received a few dried flowers with stems...that's right, stems without tulip tips.
Called Customer Service. Spoke to Mica, the nastiest CSR ever. She told me, and I quote..what do I expect from delivery with DHL.
I explained there was no tulip tips in the box, so they were shipped that way.
I heard a bunch of jargon about fulfillment houses, and is there anything else she can do for me.
I then asked to speak with her Supervisor. Waited 5 minutes....Mica came back on the line, and suddenly came up with a solution. She can have a florist deliver another arrangement.
We go through 1/2 of hour of picking something else and this arrangement is only shipped through DHL.
After much ado, giving my info 2x, it seems that she can't reuse the $25 gift certificate that was used.
What a complete waste of time. Frustrating is not even the word. Now I have to look at this hideous, ridiculous thing in my kitchen. Ugly doesn't even cover it.

I bought flowers from FTD recently. I never ever signed up for any promotion or service or even a coupon. But then I start getting charged from a company called Reservation Rewards. Turns out that I was automatically enrolled in this company the second I bought these flowers. I called FTD and they claimed that not only did I sign up for it but that I also returned a confirmation email reiterating the fact that I wanted to be a part of this scam. I never in a million years would have done that and I told FTD that. They could have cared less. I told them they had a moral and ethical responsibility to stop scamming their customers. They did not agree. So, of course, I will never use them again and I can only hope to spread the word so that others will refrain as well. As consumers we should demand a company that has some ethical standards, no??