FTD.com

I had an awful experience with FTD.com, I tried to send flowers to my fiance while I was going away for a week to surprise her.

So a week before the delivery date, the flowers show up where we both work. Completely ruining the surprise - since the note indicated I was missing her (since I would have been away if they were delivered on the correct date). On top of that, the flowers were nothing like the ones pictured on the website at FTD.

So I contact customer care, they say that they try to respond within 48 hours. It took 1 week to get a response. So they don't ask me if I want my money back or what solution would make me happy. Instead, they send the same damn flowers (which were wrong) with the same damn card all over again.

I would never, ever, deal with this company again, and I wish I would have looked for opinions on them first because clearly this is a company that should be outlawed.

My husband bought me flowers from FTD.COM. I was excited when the package came. Should of held that thought, the roses were wilted and dying!

My husband ordered flowers via ftd.com. I noticed an unauthorized charge of $12.00 on my credit card statement for reservationrewards.com. Apparently, FTD.com gave our credit card number and billing information to reservations.com without our consent or knowledge. You can read a lot about the shady practices of ftd.com and rewardreservations.com on the internet.

Don't use FTD.com. At some point you are asked if you would like to receive discounts. If you say yes, then you will be billed $12 per month on your credit card until you figure out what is going on. I tried to reach ftd.com by phone, but their voicemail system hung up on me.

I can't quite express how terrible the customer service was with FTD. I have used them before and had an OK (though never stellar) service. This time they are over 5 days late with a sympathy bouquet that was supposed to arrive with same day delivery two days before a memorial service. It is quite awkward considering the circumstances and I have fielded 8 different phone calls from local florists and FTD themselves regarding the order. They did not refund even a dollar from the bouquet price, only the shipping. Meanwhile every phone call I get from them it is like the first time I am talking to someone. Their coordination and relationship with local florists is terrible and it seems that they do not get along, and are not coordinated. Go somewhere else!

The order, Laura Ashley Bouquet, was substituted with a plastic pink vase and awful, non fresh flowers including daiseys, which is not even part of the arrangement, and one rose. The delivery was a day late, left outside. I tried to complain and the reps keep making promises and putting me on hold for hours. Supervisors assured me the flowers would look as they do on the internet, they turned out the complete opposite. I am still fighting them to issue me a full refund. They constantly put me on hold and try to make excuses in defense.

This is the most aggravating experience ever. The customer is definitely never right according to FTD.

terrible and unreliable. did not deliver flowers and I am still waiting for refund. I will never use these people again and I would recommend to avoid them if you are looking for a reliable and professional service.

Well the flowers were never delivered and after being on hold for over 45 minutes I gave up. I called the next day and was told they would be delivered the Tuesday after Mother's Day. I will never use them again.

Deceptive: in a single word the FTD website is deceptive. The delivery charges are clear, as is the price of the product, however "service fees" are not clear and are extremely high. The service fee for an $18 bouquet was $17 which didn't include delivery charges! The website also contained several broken links for key areas, namely customer service and e-mail support. The phone support was also very poor: wait times were not provided and I gave up after 20 minutes. The overall experience left a sour note that resulted in a lost sale and this negative review.

I ordered three floral arrangements a week prior to Valentines Day and received a confirmation for delivery on that date. Two of the deliveries arrived a day late, and both were severely damaged from cold weather. I attempted to reach FTD by phone and email for two days. The phone rang busy continuously, and multiple emails went unacknowledged (to this day). I disputed the charges to my credit card company. FTD showed evidence of delivery and demanded payment. When I spoke with them (two months later) they said I was required to call in within seven days to report damaged product. I reported my experience of two days of busy signals and asked how long I should be expected to attempt to reach them, particularly given that I had reported the damage via email, and was told the policy stood.

Very disappointed with FTD's customer service. The flowers I ordered died within 2 days. It took FTD over a week to resolve this problem. Next time I will order directly with a florist rather than going through a third party.

FEBRUARY 2008, ON VALENTINES WEEK I ORDERED A FLOWER BOUQUET FOR MY WIFE AND IT WAS A TOTAL FAILURE. 1 WEEK AFTER STILL THE FLOWERS HAD NOT BEEN DELIVERED,

Not only was my order delivered 3 days late, but was completely wrong. I ordered an all white sympathy arrangement for my mother (she had just lost her mother) which consisted of larkspur (white) and cream colored carnations. My mother received blood red roses and red tipped carnations. (have you seen a sympathy arrangement with red flowers?????) I even paid the extra for the upgraded arrangement. I was told by FTD that this was in accordance with there substitution policy, which I thoroughly read and apparently red and white are in the same color scheme??? (that's news to me). After that, I was told the florist didn't have ANY white flowers... they should have had time to order some since the arrangement was three days late anyhow. FTD did however offer me 10 percent off my next order (do they actually think I would buy from them again????) Not only was there choice of florist poor, but there customer service is absolutely terrible. BUYER BEWARE!!!

UGH I don't even know where to start. My fiance purchased flowers for me on FTD.com 2 weeks before Valentine's Day and they never arrived. He was so upset when he came home that night and found out I never received the flowers. He checked the Fed Ex website and the delivery had been rescheduled to Feb. 15th! Also, they were being shipped form Miami when we live in Boston! Why would they not use a local florist in our area? Anyway, I told him to try and cancel the order so he sent an e-mail to FTD and all he got back was an automated response that the order was already in progress. A lawyer friend told me to refuse to accept the delivery, which I did, in hopes that he would get his money back. He also filed a dispute with his credit card company which we are waiting to hear from. We will never ever use FTD again and he said he regrets not having used a local florist in the first place, but we mistakenly thought FTD contracted with local florists. Hopefully we will get our money back......

My experience with FTD has been horrible. For two years in a row now, I ordered flowers to be delivered for Valentines and on both occasions they never made it. However, my credit card was still charged. Also, the second time I was using a Discovercard coupon and instead of applying the discount I was charged the full amount. I tried calling customer service and it was impossible to get through. I also sent an e-mail inquiring about my order and never received a response. After spending 20 minutes on the phone I was finally able to speak to someone and the person couldn't give me a good reason why the flowers never got delivered. After realizing they had messed up the order FTD didn't offer free flowers, discounts, or anything. They didn't even apologize. All they said "well here's your money back, thank you." I've never experienced such poor service before. I'm definitely very unsatisfied. I'm not the type of person to normally write reviews but their service has been awful. I wouldn't recommend anyone to order from FTD and will never use them myself again.

This is the worst website for ordering flowers.My valentine's day was a nightmare.I ordered roses for my fiance and the flowers were delivered at 10:30pm at night and guess what they were not even roses but some mixed flowers.On top of that they forgot to put the candy with the order.I had to call FTD 5 times to check the status of the order and each time I got a go around that its on its way, its on the truck, we are doing business deliveries first etc etc. I was very frustrated with them and their customer no service is just too much. Please everybody stay away from this website because these people are just not consumer friendly.