FTD.com

Terrible I ordered flowers for a sick friend was assured they would get there the same day that was fri 06/15/2007, never arrived today is Sat 06/16/2007 and still not delivered. This is not the first bad experience I have had with FTD, but it is the last. I think they charge the local florist so much that they don't give a damn about dealing with them

Ordered guaranteed same day delivery, order never arrived. Was promised delivery in the next 3 days, order never arrived. Customer Service unhelpful throughout. 2 weeks later, still no flowers. Requested refund, and was offered 20% off my next order! There was never going to be a next order.... Finally, filed complaint with better business bureau, and received refund AND flowers were delivered; however, this was weeks after my initial order.

I ordered an arrangement to go to my daughter in Fontana, CA. They were delivered within 4 hours of placing my order online. She said they were beautiful and sent me a picture. It had pink roses and snapdragons and some other flower that I can't identify, but they were beautiful. The arrangement was even larger than what was shown on the website. I am extremely satisfied and I called to tell them so. I chose Customer Service and though there was a short couple minute wait, the people were nice and I was transferred to a supervisor immediately upon requesting one. I am quite happy and will be ordering for Graduation this evening.

I ordered an azalea bonsai that was advertised to be in bloom for my mother the previous Mother's Day and the FTD grower sent a non-flowering azalea. I wrote a complaint letter to customer service and they immediately sent another at no charge. While not pleased, I was very satisfied with the resolution.
This Mother's Day I decided to send my mother an orchid. This year they sent a drooping orchid that has not bloomed and is slowly dying. While I realize that errors are more prone to occur during such holidays, the orchid was a very high price point item. To add insult to injury, this was a second occurrence and on the anniversary of the previous occurrence no less. Again, I wrote a complaint letter but merely received a general form apology and assurance that this would not occur in the future.
It seems the customer service has become as mediocre as the product.

I bought an arrangement for my grandmother's funeral. They did NOT deliver. After the service, when I complained, they offered me 10% off a new arrangement. Well, gee, not having the flowers at the funeral and getting a 10% discount, that would just make it all better!

DO NOT BUY FROM THESE CROOKS!

Ordered flowers from ftd.com for my wife for delivery on our anniversary. Nothing on any of the on-line ordering pages indicated anything other than the order would be delivered on our anniversary. The flowers did not arrive until the day after our anniversary. Called their "customer service" and after waiting on hold for 45 minutes I gave up and sent them an email instead. After three business days with no response, I called them on the phone again. After a 35 minute wait, someone finally answered. They explained that it was a "UPS issue" and the best they could offer was a 20% refund. Got to a supervisor after an additional 20 minute wait on hold, and she would not budge either. Never mind that THEIR web site gave me no other choice than to use UPS, and that it confirmed that delivery would be made on our anniversary. I feel that this a blatant rip-off. If you are considering placing an order with ftd.com, my advice is to RUN AWAY!! Use proflowers.com or order directly from a local florist instead.

My experience with ordering from FTD.com was disaster. Ordered an arrangement of tulips and irises for Mother's Day; what arrived were 10 yellow roses, 3 of the heads broken off completely and the roses brown, and greens dried out. The flowers were sent from California to Florida! It took an hour wait to get them on the phone.
They have promised to resend and 'make it right.' We'll see, but I will absolutely never deal with them again.

I ordered flowers to be delivered 5/12 in time for Mother's Day. DHL did not deliver that day, instead delivered 5/14 and left them on the doorstep. When the recipient opened the package, it contained the wrong flowers and wrong greeting card. And all two days late. I was unable to reach any customer service rep by phone and I sent two complaint emails and haven't heard back. I will be contacting my credit card company to stop payment.

DO NOT USE FTD.COM!

Never order from this company! I ordered flowers to be delivered next day and chose from a special group on their website that are specifically available for same day or next day. If I knew they wouldn't deliver them until 5 days later I would've picked out different nicer flowers. I called the company 3 times and each time they told me they'd call me back after they found out what happened with the florist. Surprise, they never called me back. I emailed them as well and no response. They charged my credit card the full amount after I told them that I no longer wanted the flowers delivered since the day I wanted them delivered had past. I, embarassed, told the person I wanted them delivered too and she wasn't surprised. She had also had an awful experience with them where she had bought premium flowers and the flower were smaller than the standard picture! She also tried getting her money refunded and they never responded. They seem to have a history of bad service. I am never ordering from them again! I'm going back to Proflowers which is more affordable and has better service.

First they charged my debit card twice. I thought my account information had been stolen when I saw a 120 dollar charge onit. After an hour on hold, they told me this was standard operating and they would remove the charge after delivery! WHAT? I tried to cancel my order but since it was the day before delivery they refused. My flowers showed up on my moms door at six pm, and get this, they were the WRONG flowers. A dozen roses when I had ordered a daisy arrangement (my moms favorite flowers). Roses actually have a bad tie to my dad in my family, so, needless to say I am angry! I am currently on hold (40 minutes in) and I'm hoping for a full refund. This was a terrible experience!

I am trying to get through to FTD - been on hold for over an hour. My 80 year old mom will not receive her gift...it was ordered VERY early. I will NOT use FTD again. Shame on them.

I ordered flowers on Tuesday for Mother's Day. Today, Friday, they sent me notification that they did NOT deliver flowers for Mother's Day. It's Friday, they could have tried again or try to deliver tomorrow (Saturday, May 12, 2007). What's their problem?

I was not pleased with this delivery service. I tried to surprise my friend at work with a beautiful bouquet... what she received were some uncut flowers and a vase. She had to find a way to cut them and then assemble her bouquet-- all at her desk!!! It was humiliating for me and very expensive given the product she received!! I contacted the company and this was the response I got:

We're sorry that your experience was less than satisfactory. FTD.COM strives
to provide you with the very finest service. Let us assure you that your
experience is not typical, and that all your future orders will be filled with
the special care and attention that they deserve.

Thank you for shopping with FTD.COM.

This was not a satisfactory response in my book!!

NOT RECOMMENDED - No communication regarding the shipment of my order, the carrier, or tracking information. When calling to find out the status of the order 4 different times throughout the day, after getting through the menu system, I get a busy signal. The flowers were not delivered on time. Extremely disappointed and will never shop here again!

FTD Sucks

Ordered a dozen roses and was confirmed for delivery that same day. They did not deliver. Nor did the deliver the next day. As of this time; they have not delivered. They refuse to cancel the order and have no way to find out the status. You can not call or speak with anyone. You get canned "we are sorry" emails and nothing more. I am challenging the credit card charge and taking the matter up with the bank.

In short, FTD has TERRIBLE, NON-EXISTENMT customer service; they do not care at all about the customer. There is no way to track and order and no way to get an answer to anything.

Avoid the trouble and NEVER use FTD.COM. Take thetime and call yourirder into a local florit on the phone.