FTD.com

The bouquet of roses I ordered for my wife looked magnificent on FTD’s web site; it even included a box of Godiva chocolates. Ordering was easy and I did get a confirmation e-mail and tracking number with the delivery scheduled for next day. The next day, however, the entire experience took a turn for the worse. The bouquet did not look anything like the picture on the website, the flowers were faded, short and not at all romantic. The chocolate box turned out to be the smallest possible size (again, it looked bigger in the picture). All in all, I felt embarrassed to have given this bouquet to my wife. There are flowers of much better quality available at your neighborhood grocery store for a fraction of the price.

Ordered on website, got confirmation of same day delivery. Sisters dog died and it was very important to me to send something the same day. Trusted FTD.....big mistake. At 4:30pm I was notified they would not be able to deliver. Did not offer to call many florists for me. Only will give a refund or deliver the next day. I had to make 6 long distance calls but found a florist that helped me at the last minute. Unacceptable. Supervisor Vicky terminated my call as I asked her to call more florists this was unacceptable. Don't ever trust them if it is important to you.

On 2/1, I ordered flowers to be delivered on Valentine's Day. They were never delivered, but I was charged anyway. When I called to request a refund, I was promised that it would be dealt with and that I would receive an email response. That didn't happen either. I'm now calling back, and I've been on hold for twenty minutes. I would strongly advise using a local florist instead of wasting your time and money with these clowns.

Did not deliver flowers as promised on Valentine's Day ... Customer Service Hotline is so swamped that you can't get through. This is the second time that FTD has failed to deliver as promised.

HORRIBLE customer service!!!!! Order was not received on Valentines day and when I tried to contact them through email....(about 20 emails now)....kept getting the same messages back that resolved NOTHING!!!! Now I am on the phone...first call had me waiting for a half hour...finally spoke with someone and was being transferred to a supervisor and then was disconnected. Called again.....21 mins. now.....waiting for a supervisor....
*Update* It has now been over an hour....talked to 4 different people now...waiting for another supervisor. Starting to think there is some sort of discrimination going on with this company considering that a male customer received a FULL refund with the EXACT SAME situation and I am being told I can not receive a refund!
Never again will I ever order anything through this service!

I ORDERED FLOWERS TO BE DELIVERED TO MY WIFE'S WORK FOR VALENTINES DAY, AND EXPECTED A THANK YOU CALL ALL DAY. NO CALL BECAUSE THERE WERE NO FLOWERS! THEY FINALLY ARRIVED THE NEXT AFTERNOON DEAD! TRIED TO CALL FTD WITHOUT ANY LUCK. I DECIDED TO CALL MY CREDIT CARD COMPANY TO HAVE THE CHARGES REMOVED AND CREDIT MY ACCOUNT, NO PROBLEM. I FEEL EVERYONE SHOULD DO THIS. HIT THEM WHERE IT HURTS! THANKS FOR RUINING VALENTINES DAY FTD! BY THE WAY, THE DEAD FLOWERS CAME FROM FLORIDA TO BE DELIVERED TO CALIFORNIA?????????!

I bought roses for my fiancé from FTD for Valentines Day. I hope what happen to me doesn’t happen to anyone else. The flowers arrived a day late, and half dead. Their guarantee is a joke I’ve sent four emails to FTD and they do not respond to my emails. It took 10 phone calls over a course of 5 days to reach anyone on the phone.. Then they offered me $10 off of a $100 purchase…

Since I bought flowers they keep emailing me to come buy more flowers (Spam) and they wont take me off their email list. I've submitted my email address to be removed from their list.. and like my other emails that have ignored the request.

BEWARE OF THIS COMPANY!!!

WOW!!! THANKS GUYS!!!! I can't tell you how grateful I am that you all placed your reviews about FTD. I was just about to order THREE DIFFERENT THINGS to have delivered to a very special friend of mine, who just suffered a loss (death of an immediate family member) - because of the occasion, I was being particularly picky. You know you don't want any "issues" or "problems" if you are sending something to someone who is suffering a loss of a loved one. In addition, I had a question. I dialed the 800 # and was on hold for SO LONG, my flags went up. It was then that I decided to check out their reviews online, and lo and behold, FTD has HORRIBLE REVIEWS!!!! I could see maybe one or two bad reviews, but EVERY LAST REVIEW I READ IS HORRIBLE. I cancelled my order ON THE SPOT. Thanks so much guys.

FTD has to have the worst online service ever. I ordered Valentine's flowers for my wife on 2/12 and received back an email confirmation that the delivery date was 2/14. They never arrived. FTD's customer service was not accepting phone calls at all on 2/14 and 2/15, and had over a 60 minute wait on 2/16. Their internet message options were very limited. When requesting an order status, all you woukd get back is a generic message that your order was with a local florist. Turns out this was absolutely false. Finally got through on 2/17. The representative had no explanation other than my order 'dropped out of the system for no apparent reason.' The best she could offer was another delivery - minus the service charge - for 2/20, six days late. SAVE YOUR.SELF THE TROUBLE AND NEVER ORDER FLOWERS THROUGH FTD

FTD delivered the roses FIVE DAYS LATE and they were DEAD. I've sent them FOUR messages with no results. I'm refusing to pay.

Order 18 roses for my wife for Valentine's Day and they arrived at 7pm, opened the box and they looked a little stale, went to dinner, and by the time we returned from dinner all but one rose was drooped over nearly dead. I tried to call FTD.com the evening of V-Day and my call was dropped stating too high a call volume. Also tried up until Saturday and same thing. Sunday and Monday call wait times were 60minutes. I still haven't heard from them after half a dozen email with photos of the horrible flowers. Bad service, bad product, and bad experience. I will never buy from again. My wife's Mom got her some grocery store flowers ($12) last are still alive and well. The roses only made it 24hrs before they were dead ($100).

I ordered flowers for V. Day several weeks in advance. It's now a full week past V. Day and we still have no flowers. My credit card has been charged, but FTD won't talk to me on the phone, and the on-line order status tool is also non-responsive. I will never purchase from FTD again.

ok so i got roses for vtine day from a friend. i was so insulted by them 90% were wilted and brown it took 3 days to contact ftd and they have yet to respond tomy email by the way it is feb 19th now i can safely say we will never use them again for any reason !!! o and rather than refund the money they opted to send more roses out that i will get wed woohoo big deal i mean the moment has passed

My husband ordered his mom and I flowers for Valentine's Day. We live in Oregon, and his mom is in Hawaii. Her flowers were supposed to arrive the day before the holiday and mine the day of. The day after Valentine's Day neither of us had received anything. They charged us $142 for NOTHING. No flowers, phone call, email, apology, NOTHING. After complaining to customer service, they sent a generic email blaming weather conditions so they had to cancel the order. Fortunately they said we will be receiving a full refund (hopefully). But for the record, weather in Oregon was a light sprinkle, and Hawaii was gorgeous as usual. I recommend that if you want to buy flowers for a loved one, find a florist near them and never order from FTD.com ever.

My Valentine order was still not there two days later. All attempts to reach them to ask about order at their 1=800 number never answered, except for one time that said I could expect a 60 minute wait. All e-mail answers were "pat" answers with "friendly" little quips that they appreciated hearing from me, etc. But, no real answer. I think they need to close their business, it is so bad. My overall satisfaction is: it is the worst experience I have ever had with anything. Is hard for me to even find the words that describe how bad it is.