Fogdog Sports Online Store

Pros: Get in and out fast, lot of info
Cons: Normal pricing as all other stores

I shopped at Fogdog Sports online store and i found a wide selection. I was shopping for a snowboard and found the prices to be o.k. and the shipping and handling prices good. When I bought my board there I got it in the next few working days. I would...

The sports bra I ordered took over two weeks to arrive. Then Fogdog refused to cover the cost of shipping for an exhcange. Customer service sucks. Buy elsewhere....

Pros: Excellant site, great prices.
Cons: None as of yet.

Have no fear with this on line sports retailer, they do deliver. I have placed a shoe order with them on Sunday night then received the shoes Wednesday morning through the USPS. This site is also gearing up for "odd" sports here in the USA, such as...

I purchased sunglasses. Shipped overnight in 1 day which was great but Fedex ended up screwing this up & it took 5 days for delivery. Fedex refunded the full amount of shipping to Fogdog but Fogdog would only refund a portion
of shipping costs (I...

I would never use this company to order from again. I have learned my lesson. I will use Dick's or someone local next time. I placed my order on 12/31 and was told it would arrive within 7 - 14 days of shipment. It is sitting with a freight company in NH. Today is 1/15 and they only deliver to VT once every 3 - 4 weeks so I have paid for an item ($750) and don't know when I might be fortunate enough to receive it. I talked with a Fogdog supervisor who couldn't have cared less. I have talked with the freight company who has the same attitude as Fogdog. If you are considering ordering anything large and you live in an area that might be considered remote, DON'T use fogdog.com because you will be in for the worst experience of your life. I would have to say I give fogdog.com both thumbs down, way down. The only thing they have going for them is their prices and after the frustration I have been through and continue to go through it certainly isn't worth it. Hind sight is 20/20 as they say.

Awful. Cancelled order, no explanation, impossible to get ahold of. By the time I finally found an email form on their website, copied the exchanges I'd had with the automated email system and sent my complaints in, I got this:

Dear Valued Customer,

Thank you for contacting Customer Support at www.fogdog.com.

In an effort to increase the effectiveness of customer communication, we
recently modified our customer support e-mail addresses, and our system
is unable to accept the e-mail you sent us.

Please visit our online Customer Support at www.fogdog.com/helpdesk for
answers to questions about your order. If you are unable to find the
answers you need, you may contact one of our Customer Service
Representatives through our online e-mail form, also found in the Help
Area of our website.

Update: I got ahold of a real person on the phone, who claims that the email said to change the subject, and then said she could do nothing but "forward this on." Yeah, thanks.

By all looks of the Oakley sunglasses I looked at, they are approximately $3 less that Oakley's site. The problem with this is that by all appearance they are Foakleys. (Fake oakleys) The glasses I looked at were supposed to be polarized "Juliet" style. The lens are way too transparent/pale/clear to be polarized, also the rubber grips are the common ripoff polished black fake rubber. Real Oakleys ALWAYS have matte black grips, not polished plastic looking grips. I am shocked and appalled that they would misrepresent such an expensive item ($330 approximately for the real thing at Oakley's site). The Foakleys are something you can get at any flea market for $5-$20 dollars. Another lesson in practicing great caution while net shopping. If it's only $3 go to the original brand site!

1750943591-001. The worst online store ever encountered. Shipping tracking number provided stayed as invalid on UPS site for a few days. No phone# to call. Online customer service form submission is responded with a undeliverable email. Shipped LadyBear golf club for MegaBear golf club. Using online form to address the matter is greeted with another email undeliverable.

I ordered earbuds from Fogdog. There was nothing on the site leading one to suspect the item was not in stock. I received a backorder email, saying the item would be shipped when Fogdog received it.

It is easy to put an "not currently in stock" notice on the site.

BTW, it appears that Fogdog and Dick's Sports are the same -- identical website.

Have purchased ski clothing and gear on two occasions. Was pleased with shopping experience, offering left some to be desired.

I was very disappointed in my shopping experience with Fogdog. They do have a nice website and great prices. The problem is they advetise items they don't have in stock. I place an order two weks ago and finaly heard today, after calling five times, that half of my order had been canceled because they did not have the items in stock. I checked their website today and it still showed these items in stock. If they don't have the merchandise then the great prices are of no use.

Do not shop at Fogdog. I received damaged merchandise and they have been unable or unwilling to rectify the problem. Their service and support is awful.

Terrible customer service.

I ordered two workout outfits as a birthday gift for a friend. I received an email from Fogdog.com a few days later and 2 of the 5 items I ordered were cancelled, no explanantion given. Turns out they were out-of-stock, fine, but I was given no opportunity to pick a different color, substitute a different item, cancel my order, or anything a REAL on-line retailer would do.

After going round and round via email with customer service and basically being told that I was just s.o.l., I called customer service on the phone and was able to finally order the additional items at $2 more than my original total. For the $2 I was glad to be rid of them.

Word of warning, Fogdog.com also appears to operate under many sporting good names such as Oshmans, Dick's Sporting Goods, Sports Authority and many others.

I am very disappointed with this vendor.  I ordered an in stock item and it took over 2 1/2 weeks for the order to ship!  I ordered before Christmas and I still have not received my item!  I order online frequently and have never experienced such a lack of communication regarding an order.   

When I tried contacting Fogdog, I never heard back from them!  Finally I received a shipping confirmation nearly 3 weeks after I placed my order for an IN STOCK item.  Ridiculous.  I will NEVER order from Fogdog again.  Stay away from this terrible seller!

terrible customer service...use someone else...read all the reviews..you will understand...they say i must use more words before i post...here is one more...its not worth it ..shop with someone other than fogdog