Fogdog Sports Online Store

Pros: Good site. Good selection. Hard to find items.
Cons: Watch shipping.

F-oooo-ggg D---awwww-g. My boys ages 9 and 11 can mimic the FogDog commercials. Hey. This is what marketing is all about. McDonald’s has those golden arches that stop you in your tracks, and FogDog has those fog horn sounding commercials to lock the...

Pros: great selection, well organized, quality products
Cons: none

Sporting goods are big business in America. Our obsession with sports extends beyond watching our favorite teams play on television. These days, people are more interested in sports than ever before. Not only are there more sports channels to...

Pros: Great selection,good shipping prices,coupon codes!
Cons: None so far :)

I have shopped at this store three or four times so far and every time it was a good experience. They have many categories of sports to choose from. Very reasonable prices and very good shipping prices. Another excellent thing is they usually have coupon...

Pros: Great selection, good prices, tons of sports represented.
Cons: None that I have seen at the moment.

Let me start off by saying that this isn’t one of the sites that I use a lot but I have used this site a couple of times. After the couple of times that I have used this site I can say that I will use it again not only because of it’s wonderful selection...

I am very disappointed with this vendor.  I ordered an in stock item and it took over 2 1/2 weeks for the order to ship!  I ordered before Christmas and I still have not received my item!  I order online frequently and have never experienced such a lack of communication regarding an order.   

When I tried contacting Fogdog, I never heard back from them!  Finally I received a shipping confirmation nearly 3 weeks after I placed my order for an IN STOCK item.  Ridiculous.  I will NEVER order from Fogdog again.  Stay away from this terrible seller!

I would never use this company to order from again. I have learned my lesson. I will use Dick's or someone local next time. I placed my order on 12/31 and was told it would arrive within 7 - 14 days of shipment. It is sitting with a freight company in NH. Today is 1/15 and they only deliver to VT once every 3 - 4 weeks so I have paid for an item ($750) and don't know when I might be fortunate enough to receive it. I talked with a Fogdog supervisor who couldn't have cared less. I have talked with the freight company who has the same attitude as Fogdog. If you are considering ordering anything large and you live in an area that might be considered remote, DON'T use fogdog.com because you will be in for the worst experience of your life. I would have to say I give fogdog.com both thumbs down, way down. The only thing they have going for them is their prices and after the frustration I have been through and continue to go through it certainly isn't worth it. Hind sight is 20/20 as they say.

Ordered 2 items pre Christmas. One shipped but arrived late even though I paid the expedited shipping and was assured in advance it would arrive in time. The other never shipped even though the website said it was in stock. When I finally reached a human in customer service they said they had no idea when it would be in stock and since it was also a Christmas gift I cancelled. It took numerous calls to customer service (and they hung up on me mid conversation several times) to receive a promise of a refund to my credit card. Guess what...it took a full 10 weeks for that refund to be credited to my credit card!!! I've shopped online for over 7 years now and have never had such a horrid shopping experience.

BUYERS BEWARE. NO CUSTOMER SERVICE JUST LIP SERVICE. THEY REFUSE TO HELP IN ANY WAY. ALL YOU GET IS BOILER PLATE EMAILS AND CUSTOMER SERVICE REPS WHO CANNOT OR WILL NOT HELP. POORLY MANAGED COMPANY.

I have never in my life had a more nightmarish customer service experience than I did at fogdogsports.com. I bought an online gift certificate that didn't get to the recipient. I provided a second email address; she didn't get that. I asked them to snail mail it; they wouldn't do it. Over a period of a few weeks, I talked to them repeatedly, and kept getting put off. Finally they told me they would flat-out not mail her a gift certificate and would not give me a refund. We tried another email address and she FINALLY got it. But guess what? She couldn't use it. This sparked another round of phone calls by both me and the recipient which did not produce results. My friend finally gave up. I will never, ever, ever use them again and I will tell everyone I know not to use them again.

Rotten customer service. Ordered a pair of cleats for my son on Jan 27, 2006. As of 2/11 they had not arrived. The USPS tracking number provided by them does not work in the USPS website, but when pulled up by the link in the email it shows the package as enroute from the mail distribution center 40 miles from my home...on Feb 2nd. I called on the 11th and a human told me I should receive an email stating that my credit card was refunded the week of 2/20. I called and always got disconnected when I selected the option for a representative. If you select the option for orders, they'll tell you that they can't help you. I finally had to call my credit card company and initiate a dispute of charges through them. Emails to customer service at fogdog only result in an automated response. AWFUL, AWFUL, AWFUL..avoid them like the plague!

I was wary in using Fogdog due to some other reviews but due to the great price offered decided to roll the dice. It was anything but craps! Superfast service, great communication. I would highly recommend this retailer.

Terrible. No problem making the order, but good luck if the product is shipped damaged. You can only return, they will not replace. Your credit card stays charged until this process is completed. They claim their shipping department are not set up to handle replacements of damaged goods. What a pain.

Do not shop at Fogdog. I received damaged merchandise and they have been unable or unwilling to rectify the problem. Their service and support is awful.

The item I ordered was "in stock" and ready to ship. Wrong! It took them 5 days to let me know the item is actually out of stock. Though, according to their website, the item is still in stock. Wrong again! Now I have to scramble to find this item so close to Christmas. Fogdog is flat horrible!

Awful. Cancelled order, no explanation, impossible to get ahold of. By the time I finally found an email form on their website, copied the exchanges I'd had with the automated email system and sent my complaints in, I got this:

Dear Valued Customer,

Thank you for contacting Customer Support at www.fogdog.com.

In an effort to increase the effectiveness of customer communication, we
recently modified our customer support e-mail addresses, and our system
is unable to accept the e-mail you sent us.

Please visit our online Customer Support at www.fogdog.com/helpdesk for
answers to questions about your order. If you are unable to find the
answers you need, you may contact one of our Customer Service
Representatives through our online e-mail form, also found in the Help
Area of our website.

Update: I got ahold of a real person on the phone, who claims that the email said to change the subject, and then said she could do nothing but "forward this on." Yeah, thanks.