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FootSmart

FootSmart

Overall store rating:  Store Rating: 4.5
Reviewed by 1765 customers

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Showing 1-20 of 98 reviews Page 1 2 3 4 5   Next
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Overall Rating:Store Rating: 1.0
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Footsmart is an on-line retailer with no shoe stock.

by , Jun 29, 2013 Rated a Helpful Review
FootSmart  has a wide selection of shoes and items related to feet and foot comfort. However, what they don't have is shoes in stock. All their shoes, I found out after the fact, are shipped directly from the manufacturer so they say. But I wasn't ...
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Overall Rating:Store Rating: 1.0
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Can't cancel order in canada

by , Jul 14, 2012 Rated a Helpful Review
I bought some shoes, finding out after I confirmed my purchase that the shipping was outrageous. I phone the next day to cancel my order. The lady told me it would be cancelled and a supervisor may phone me. The next day I get an email that the product ...
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Overall Rating:Store Rating: 1.0
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Bad service, bad policies-- a month later, still no shoes

by , Jun 6, 2012 Rated a Helpful Review
Ordered pair of Keen Catalina shoes in 7.5, using a coupon and got a more reasonable price than original (20%off plus free ship). Took A LONG time to arrive (8 days) then needed to return them for an 8. They wanted me to pay return shipping. I gave my ...
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Overall Rating:Store Rating: 1.0
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obviously not customer-responsive

by , May 12, 2012 Rated a Helpful Review
placed an order online yesterday afternoon, and after receiving the order confirmation email realized that a mistake had been made with a color option.  i was ordering a 3 pack, and thoroughly believe that i chose 3 different colors, but when the ...
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Never Again....

by , Apr 24, 2012 Rated a Helpful Review
I thought I was getting a good deal ordering sandals in January while they were on sale. I was wrong. First off, they do not provide you with a tracking number for your shipment, which took a long time to receive. The sizes ran small. Out of ...
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NOT PLEASANT!

by , Sep 29, 2011 Rated a Helpful Review
Not impressed.  Ordered shoes  (Sept. 5th) for my mother-in-law to wear to her grandson's wedding on September 9th.  Was told by customer service person that I would receive order on Wednesday (Sept, 7th). (I agreed to pay overnight ...
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FOOTSMART SHOULD GO OUT OF BUSINESS--FAST

by , Aug 24, 2011 Rated a Helpful Review
I am 53 years old and never come across such a greedy company as Footsmart.  They PUNISH THEIR CUSTOMERS WHO RETURN GOODS by charging them for ALL the shipping and handling fees plus sometimes double,DO NOT SHOP WITH FOOTSMART.COM-----BOYCOTT ...
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Overall Rating:Store Rating: 1.0
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Horrible shipping practices.

by , Jun 16, 2011 Rated a Helpful Review
I placed an order with Footsmart on 5/30/2011. On 6/01/2011, I received an email indicating the order was sent. However, no tracking number was provided in the message, and their website indicated that tracking information was not available, but I should ...
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FootSmart Online has the worst customer service I have ever experienced.

by , Jun 9, 2011 Rated a Helpful Review
I ordered a pair of shoes from FootSmart on June 1. A package arrived 7 days later. However, it was not the shoes I ordered. I quickly called Customer Service and was told that the shoes I ordered were out of stock, so they sent me a different pair of ...
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BEWARE: FOOTSMART FALSELY CLAIMS NEW RETURNED SHOES WERE USED

by , May 29, 2011 Rated a Helpful Review
I was a loyal customer of Footsmart but will never buy from them again.  I ordered several pairs of shoes.  One pair was too small for me.  I tried them for 2 (two!) minutes on my clean rug, then packed the shoes and mail them back.  ...
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Overall Rating:Store Rating: 3.0
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Disappointing. It would be most helpful for Footsmart to clarify return instructions on invoice.

by , Apr 22, 2011 Rated a Helpful Review
Ordered online with credit card a model of Easy Spirit shoe at Footsmart that I couldn't find in local stores. Shoes arrived and one shoe had noticeable sewing flaw.  I used postage label to return shoes with complete ...
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Overall Rating:Store Rating: 1.0
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Policy has no flexibility! Not returning for more purchases

by , Jan 25, 2011 Rated a Helpful Review
Been a long time customer however I will not be a returning customer.  I purchased an item, slippers,  as a Christmas gift for someone (Sept), and...they did not fit.  When I contacted the company to say I wanted to just exchange for a ...
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Slooooow processing! ! ! ! Poor Customer Care

by , Aug 10, 2010 Rated a Very Helpful Review
Footsmart was once my first stop foot care because, as the name says, they provide quality information as well as detailed product descriptions.  However, their order processing and customer service is a nightmare of dead-ends and ...
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Stay away, not worth the hassle

by , Jul 1, 2010 Rated a Helpful Review
Footsmart messed up my order from the onset. Initially they claimed they did not have enough inventory on hand to fill my order in it's entirety and would not be restocking. When I checked back to their site, the product was not only still listed as ...
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Overall Rating:Store Rating: 1.0
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Terrible Order Experience

by , Jun 30, 2010 Rated a Very Helpful Review
My first order from FootSmart was fine, but my second order has been an ordeal. I ordered 3 pairs of shoes and when I did not receive my order after 2 weeks and noticed my credit card had not been charged, I called to check on the status. I was told that ...
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Overall Rating:Store Rating: 2.0
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My card information was lost.

by , May 9, 2010 Rated a Helpful Review
After performing an intense web search for sandals similar to Ecco Yucatan, I came across FootSmart and ordered the Merrell Siren sandals with my debit card. When they sent my confirmation e-mail I went check my Chase account and the order amount was ...
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HORRIBLE

by , Oct 7, 2009 Rated a Helpful Review
I have severe bunions and other extenuating foot problems.  I have to wear custom orthotics in my shoes.  I can’t walk into a normal shoe store and buy shoes.  My mother suggested ordering from Foot Smart.  I spent one entire ...
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Beware of returns ... they may come back to you.

by , Jun 8, 2009 Rated a Helpful Review
I had no problem with my order from FootSmart until it came to making a return.  I recently returned a pair of shoes to FootSmart, within the allowed 60 day time period for returns.  I had tried the shoes on 3 times, wearing them for 5-10 ...
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Overall Rating:Store Rating: 2.0
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wide variety but not cheap and bad service

by , Oct 26, 2008 Rated a Very Helpful Review
I bought a pair of shoes for my plantar fasciitis from this website and chose standard shipping and it took almost 2 weeks before I received it. The shoes were fine and the socks I ordered were pretty much as they were described. Here are my issues ...
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Overall Rating:Store Rating: 3.0
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Good Buys ... But Step Carefully at Footsmart

by dlstewart is a Top Reviewer on Epinions in Online Stores & Services, Mar 4, 2008 Rated a Very Helpful Review
I was gift shopping online for Crocs and remembered a catalog I had received from Footsmart.com. So I cruised over to their website to do some shopping. Description The website URL is: www.Footsmart.com. As you can probably ...
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Showing 1-20 of 98 reviews Page 1 2 3 4 5 Next

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Showing 1-15 of 1,682 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 100   Next
Date Rating
Overall Rating:Store Rating: 5.0
 
Aug 8, 2012
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Very good - not first time I shopped with them
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Overall Rating:Store Rating: 5.0
 
May 14, 2012
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The wife thinks the shoes are very comfortable.
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Overall Rating:Store Rating: 5.0
 
Apr 8, 2012
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First order I've placed with this company. Very satisfied.
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Overall Rating:Store Rating: 4.0
 
Sep 25, 2011
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One of the shoes, I was very satisfied with the purchase, the other one, I had...
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Overall Rating:Store Rating: 4.0
 
Sep 17, 2011
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good
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Overall Rating:Store Rating: 4.0
 
Sep 17, 2011
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This merchant is one I would and will shop with again
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Overall Rating:Store Rating: 5.0
 
Sep 13, 2011
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I ordered and purchased through the internet and received my complete order...
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Overall Rating:Store Rating: 4.0
 
Sep 13, 2011
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Easy to order and familiar products Unfortunately, the shoes did not fit, so...
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Overall Rating:Store Rating: 3.0
 
Sep 13, 2011
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I had to pay to ship them back. Zappos offers free shipping AND free shipping...
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Overall Rating:Store Rating: 5.0
 
Sep 11, 2011
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I found the sandals I wanted quickly and at a good price. They are now my...
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Overall Rating:Store Rating: 5.0
 
Sep 11, 2011
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I like the fact that I can just type in my shoe size and they come up with the...
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Overall Rating:Store Rating: 4.0
 
Sep 11, 2011
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good
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Overall Rating:Store Rating: 4.0
 
Sep 11, 2011
(Not Yet Rated)


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Overall Rating:Store Rating: 4.0
 
Sep 10, 2011
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Had the style products I was looking for and arrived quickly
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Overall Rating:Store Rating: 5.0
 
Sep 10, 2011
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online shopping made easy. Product is all that was described in catalog. I am...
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