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Frontgate Online Store

Frontgate Online Store

Overall store rating:  Store Rating: 2.5
Reviewed by 74 customers

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Showing 1-20 of 64 reviews Page 1 2 3 4   Next
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Overall Rating:Store Rating: 1.0
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Frontgate doesn't honor delivery dates and has poor customer service!

by , Nov 20, 2013 Rated a Helpful Review
I have used Frontgate many times in the past, but after this unethical holiday order change, I am questioning the financial integrity of the company and cancelling my order.Three weeks ago I spent a great amount of time comparing Christmas trees ...
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Overall Rating:Store Rating: 1.0
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Frontgate: order if you don't really need it because it won't come if you do.

by , Oct 27, 2012 Rated a Helpful Review
I had been a happy Frontgate shopper in the past, so I was confident that I would be happy with my selection and did not mind the cost of the items.  I had only one problem in past orders, it was minor and it was corrected.  This recent ...
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Overall Rating:Store Rating: 1.0
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Even when product shows available- it's NOT

by , Aug 11, 2012 Rated a Helpful Review
HORRIBLE!! I don't know why I agreed to give them another chance. For the third time, something I ordered is not available. Warning do not order anything-- even "experience frontgate items" are not really available. Do not waste your time looking at ...
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Overall Rating:Store Rating: 1.0
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Will NEVER buy from Frontgate Again

by , May 31, 2012 Rated a Helpful Review
First time customer who has had a very unsatisfactory experience.  After opening the box, there was no receipt.  Neither was a receipt sent by e-mail.  Even checking status order online does not provide an accurate assessment as the total ...
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Overall Rating:Store Rating: 5.0
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Superb customer service on a Saturday - a holiday, no less!

by , Dec 31, 2011 Rated a Very Helpful Review
I have just ordered from Frontgate for the second time. The first time I ordered an item while the "Spend $100 Get $100" gift reward promo was going on about a month ago. (The promo is basically a $100 gift card, in the form of a special code received ...
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Overall Rating:Store Rating: 1.0
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Expensive does NOT equal Quality OR Customer Service

by , Dec 6, 2011 Rated a Helpful Review
My husband and I recently purchased a new home and were excited to furnish it with quality items. After searching several stores (online and local), I decided to acquire a beveled glass firescreen from Frontgate.That was my first mistake.From the ...
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Overall Rating:Store Rating: 1.0
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Sickeningly sweet and ineffective CS. Shop elsewhere.

by , Dec 4, 2011 Rated a Helpful Review
Shopping at Frontgate was by far the worst consumer experience I've had in along time. First product I purchased broke quickly. I got a refund. When the same item went on sale a few months later, I tried it again. It, too, broke but just outside the ...
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Overall Rating:Store Rating: 2.0
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Nice merchandise, good service, pricey, unreliable shipping dates

by , Nov 19, 2011 Rated a Helpful Review
Very nice merchandise, no questions asked returns with free shipping, but pricey and their shipping dates are totally unreliable. Don't order from them if you need the item anytime in the near future, and DO NOT rely on the ship dates they ...
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Overall Rating:Store Rating: 1.0
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Don't shop at this company. Period. Innaccurate real-time inventory system. No customer service.

by , Aug 31, 2011 Rated a Helpful Review
Do not shop at this company!  Period.  Misleading catalog and online advertising. Innaccurate real-time inventory system. Internal Order System reporting errors.  No reasonable or resolute customer service.  I ...
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Overall Rating:Store Rating: 1.0
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Pretentious and Poor Quality

by , Apr 6, 2011 Rated a Helpful Review
Like a previous reviewer I wanted to review an item I purchased directly on the Frontgate website but was unable to as there is no way to do so. Ordering was easy on the website, photographs were lovely options clear. Product descriptions are pretentious ...
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Overall Rating:Store Rating: 3.0
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Experience was satisfactory but product was disappointing.

by , Jan 18, 2011 Rated a Helpful Review
After battling with lights on our old pre-lit tree for a few years, we decided to upgrade with a Frontgate fraser fir flip tree. Ordering was easy and we were fortunate to get free shipping using a Wall Street Journal promotion. The tree was delivered ...
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Overall Rating:Store Rating: 3.0
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Thought this was a high end store; this particular item wouldn't even be at K-Mart.

by , Dec 23, 2010 Rated a Very Helpful Review
Very disappointed in a gift item (wooden Royal Nutcracker Music Box) purchased from the Frontgate online store; unfortunately, couldn't find a way to review it for others on their site (or any other) so here I am on epinions, hoping someone else doesn't ...
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Overall Rating:Store Rating: 5.0
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Great product and bonus of being on sale

by , Jun 8, 2010 Rated a Helpful Review
I recently ordered two sets of Pro Series III Solar Landscape Lights (the uplight sets). I had looked at several of the big box stores and wasn't thrilled with what they offered. I needed an offsite solar panel as I needed to put the lights ...
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Overall Rating:Store Rating: 1.0
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Frontgate Ruined our gift to friends,embarrassed us. No customer service. Quality was not good.

by , Feb 1, 2010 Rated a Helpful Review
Terrible experience with Frontgate.  Sent a gift of towels to precious friends and Frontgate enclosed a gift card that said the gift was from someone else.  When we contacted them about it, they said they had enclosed a blank gift card with ...
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Overall Rating:Store Rating: 4.0
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Great Products, Knowledgable Service, Yes - Expensive

by , Feb 26, 2007 Rated a Very Helpful Review
I was surprised to some negative reviews and decided to share my experience, which I have to say, was one of the best on-line and phone purchases I have ever made. The search: I was looking for something that was easier, more durable, more ...
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Overall Rating:Store Rating: 1.0
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Very Poor Service

by , May 10, 2006 Rated a Very Helpful Review
Frontgate markets itself as an upscale brand and service provider, yet the reality here is unreliable quality, poor customer service and inflated pricing. I purchased a wooden dog gate that looked handsome and well-engineered in their catalog and ...
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Overall Rating:Store Rating: 1.0
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Never, ever shop here

by , Feb 27, 2006 Rated a Helpful Review
Terrible customer service doesn't even properly describe it! We ordered some outdoor furniture (including a matching chair and footstool) during their sale at the end of the summer. First they sent one item by truck and they scheduled delivery when we ...
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Overall Rating:Store Rating: 4.0
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Gifts for People Who Have Everything!

by , Mar 5, 2003 Rated a Very Helpful Review
Do you have a friend or family member who is simply impossible to buy gifts for? My grandfather is that person in my life. He doesn't want for much, and what he does want he goes out and gets for himself. He is one of the most wonderful people in my...
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Overall Rating:Store Rating: 3.0
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Because Sometimes You Just Want To Throw Money Away--Frontgate.com!

by , Dec 12, 2002 Rated a Very Helpful Review
I'll admit it, I am an internet shopping fanatic, and I usually am very pleased with my finds. Occasionally however I have to admit, I just make a bad call.

Chancing upon a neighbors catalog for Frontgate I found something I...
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Express Reviews
Overall Rating:Store Rating: 1.0
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Poor service…
by ,Jan 25, 2014
(Show)
Very disappointed!!! I have ordered many things and have had sub-par service.  I would expect red carpet service for the high-end pruducts Frontgate sales.  I placed an order for 4 barstools September 5, 2013, and just received my
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Showing 1-15 of 19 surveys Page 1 2   Next
Date Rating
Overall Rating:Store Rating: 4.0
 
Jul 12, 2013
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I never received any tracking info on my order and found the product of very...
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Overall Rating:Store Rating: 5.0
 
Mar 15, 2012
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super
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Overall Rating:Store Rating: 5.0
 
Feb 25, 2012
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This is my first time shopping at Frontgate, and I found that they have high...
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Overall Rating:Store Rating: 5.0
 
Jan 8, 2012
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It was a pleasant & easy experience.
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Overall Rating:Store Rating: 5.0
 
Dec 16, 2010
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It was all I expected- I am giving as a present. Very happy with the gift....
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Overall Rating:Store Rating: 5.0
 
Nov 27, 2010
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NO PROBLEMS
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Overall Rating:Store Rating: 4.0
 
Jul 29, 2010
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This was a gift which arrived on time.
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Overall Rating:Store Rating: 4.0
 
Jun 17, 2010
(Not Yet Rated)

reasonable
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Overall Rating:Store Rating: 5.0
 
Mar 29, 2010
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Loved the Dog Pillows! Got one for my puppy and 2 for gifts and the...
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Overall Rating:Store Rating: 5.0
 
Dec 10, 2009
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EVERYTHING WAS EXECELLENT AND WHEN I EMAILED CUSTOMER SERVICE TO CORRECT AN...
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Overall Rating:Store Rating: 3.0
 
Nov 13, 2008
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Very quick to take my money, without telling me the item was not in stock!
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Overall Rating:Store Rating: 5.0
 
Oct 16, 2008
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fast service, item as described, smooth transaction. Will buy from again.
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Overall Rating:Store Rating: 5.0
 
Sep 28, 2008
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Excellent
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Overall Rating:Store Rating: 5.0
 
Aug 25, 2008
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It was perfect. The site is easy to negotiate, the sales items were priced to...
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Overall Rating:Store Rating: 5.0
 
Jun 25, 2008
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Product matched description and was delivered on time in excellent condition at...
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Showing 1-15 of 19 surveys Page 1 2 Next