Gaiam.com

I recently received an email with a lot of online sale links. One of them was a link to Gaiam.com. They were having a clearance sale and I could get a load of things for low prices with shipping included. I didn't need more stuff but the prices ...

Over the last few months I’ve really gotten into yoga. I’ve been going to one of two nearby studios that have all the equipment I could need, but that is getting expensive. So I’ve begun setting up an at home studio in one of my spare ...

I can't honestly remember where I saw the add for dryer balls, which are better for the environment since they are supposed to do the same thing that dryer sheets do except are reusable. But I followed the link and was taken to Gaiam.com.I was ...

Buying something and then checking out of this store is an obstacle course. You're baited by strikingly discounted prices, then given a bewildering array of options and pitches--for additional benefits, e-mail offers, contributions to their conservation ...

They are not honest. Their customer service is pathetic. I returned two items from a large order and they credited the small item, but not the large $399 item. I returned the large item without ever having opened the box when I found I could get it ...

I was looking to purchase a detox foot bath system ($200 and up) and settled on purchasing the one Gaiam offers because I figured since they touted themselves to be eco-friendly, etc., that they must be a good company to order from. That's what I based ...

I exchanged a gift that a friend had purchased for me from Gaiam. Being unfamiliar with the company and not having any idea of the item's value, I first called customer service and was told that the item I wanted to exchange was priced at $129. I went to ...

I have to admit that I would not have made a purchase from this vendor after reading many of the negative reviews posted online, but I guess I was fortunate enough to miss those before placing my order and am glad that I didn't read those sooner. I would ...

A great place to shop! Like a breath of fresh air in an otherwise overly commercial world.
Unlike other mail order companies, Gaiam seems to care about its customers and also the larger world.
All of the products they carry are thoughtfully chosen to be of good quality and also eco-friendly.
I purchased a wooden drying rack and was impressed with the overall quality and construction. It is a nice size and built to last, not flimsy. The price was perhaps a bit more, but I will be using this item for years to come. I ordered this item on a Thursday and it arrived by the middle of the next week, which is fast by my estimation. I live in a rural area and shipping is usually much slower.
It was packaged well, arriving in perfect condition. No extra packaging was used, which is important to me. I liked the website design also, very easy to navigate and find items I was looking for. Excellent descriptions of items and a friendly/earthy feel overall.
I will definitely shop with Gaiam again.

I was extremely unhappy with their customer service. I placed an order, and received no confirmation whatsoever that the order had been accepted. Five days later, they debited my account, so I assumed my order had been placed correctly. After waiting 3 weeks for it to arrive, I called customer service only to be told that the Post Office was returning it due to the Zip Code being incorrect. I was told to go ahead and place the order again, but had to pay shipping charges. I did this, only to receive the first order 2 days later. When I called customer service, I was informed that this was not their problem, but mine, and that I would be responsible to return the order myself at my own cost.

Caveat Emptor! Or make sure you order by credit card. I ordered by mail (via check) and it took about three weeks to get my order (and it was not on back order). The item didn't fit so I sent it back for an exchange using the return label. At this point in time, Gaiam has no record of receiving it and the package has not been returned to me. So I'm out nearly $50.00 bucks!

I have been wearing organic cotton yoga pants and tees from Gaiam for the past few years.  My orders tend to arrive within two weeks, and I am always happy with the fit and style.  I haven't had to make any returns.

Their products are not as described - wrong size, missing parts, poor quality.  Their customer service is even worse.  Refused to send me an istruction sheet that was missing from product I bought.  Failed to issue refund for products I returned weeks ago!  Buying from them is just a terrible waste of your time and money.

Customer service is terrible. I emailed over and over again without any response regarding the whereabouts of my online purchase. Finally heard back and was assured I would receive my in purchase in 7-10 business days. This was 1 month after the purchase date when I was supposed to get the product in 7-10 business days. I wrote again in 10 days saying I still hadn't received the product and said I would never use them again. Customer service then proceeded to cancel my order! Will never use again.

I recently ordered a bedding set from Gaiam and it came in perfect condition and as pictured.  It also came a few days sooner than I expected.  I will definately be ordering from Gaiam again in the further.  Great organic products!