Genius babies.com is a one-stop store for all your baby’s educational entertainment needs. I had never heard of this store and stumbled upon it while I was looking for baby shower gifts for my friend who was having triplets. I had entered “baby shower...
This was my fifth Christmas using Genius Babies. This company is my safety net, my security blanket. In the second week of December, I could place my order and not worry about Out of Stock items, ridiculous shipping fees, or late arriving packages. ...
I just received my order from Genius Babies and as always am more than satisfied with the service and products. I have been a faithful customer of theirs for several years. So many other businesses have "disappeared" and I'm happy that they ...
Genius Babies offers a great selection of products, however, the customer service is awful. While the order arrived as promised, one of the items (multi-lingual electronic toy) arrived with a tear in the packaging making the toy appear used. I was ...
Excellent products! Excellent customer service! The best I have ever used! by triciap ,Aug 03 '09
I can't stop telling everyone I know that Genius Babies is the only place to shop! They have the best selection of baby and toddler items I have ever seen on any website. I received my order promptly. It was wrapped beautifully. The custormer service was polite and professional. The website was easy to navigate. I have used other websites and no one compares. I will continue to recommend this site to every parent I know! Great experience!
wasted time and money , and still must order my gift somewhere else by merrytimes ,Dec 28 '07
I ordered from GeniusBabies.com because it was the first site that I came to that still had the Neurosmith product I wanted to order for my niece. Shopping and ordering were the similar to most online sites. I placed the order well before Christmas so I went with the flat rate ground shipping. Christmas came and went and no gift was delivered to my niece. On December 26 I was notified by email that the gift was returned on the December 21 as undeliverable and I would have to pay shipping again. I verified the address and sent off a reply that the address is valid and asked why I was asked to include a ship-to contact phone number if it wasn't used. I asked to have the package reshipped and ended by stating I probably wouldn't bother using the GeinusBabies site again. I received a very angry reply (with many grammatical errors and misspellings, probably typed fast while foaming at the mouth) referencing information on my order confirmation that wasn't actually on my order confirmation.
I will order the gift elsewhere and recommend others do the same.
Poor customer service and even worse product!! by genkimari ,Feb 18 '07
I have to agree with the user that complained of less-than-stellar customer service. I had to email the company to ask them for a customer service rep to call me. The DVD I ordered was REALLY BAD, with one of the songs (performed by a tone-deaf singer - seriously!) about Grandpa's clock: "It was bought on the morn of the day that he was born, And was always his treasure and pride. But it stopp'd short, Never to go again, When the old man died." Ummm...don't they listen to the products they offer? Wouldn't they think that a song about Grandpa dying might not be appropriate for toddlers? Unfortunately, they responded that I was the first to complain and that I could not return the DVD because it was opened. (The unopened version I bought in Spanish - with the same morbid tune - could be returned, as long as I paid for shipping.) Did I mention that I already paid $7.95 in shipping to receive the 2 DVDs? Needless to say, I won't be shopping from here again!
Brilliant Toys & Brilliant Service! by grandmasally5 ,Jul 31 '09
It is so rare to find an online business that actually promptly picks up their telephone! They helped me find the perfect gifts for my grandchildren. They gift-wrapped and included personalized notes, and even added bonus free gifts for each. Bonus it arrived in only 2 days by standard shipping! I will shop there again soon! Thank you Genius Babies!
This is a great place to buy unique, quality shower, infant, and baby gifts. by grandmakate2 ,Aug 03 '09
I have used Genius Babies service and products several times in the last few years. The web site is well designed, clear and interesting. The products are unique and clever also. I've purchased so many for showers and baby gifts and have always received glowing compliments from the folks who received them. The service is fast and nicely wrapped, and a small extra gift is always included. This is a wonderful, creative place to buy babies/ children's toys, books, etc.
Love it! Love it! Love it! by mattysmama ,Aug 03 '09
Love it! Love it! Love it! I have been using Genius Babies.com for years. They are the first place I shop for every Christmas, birthday and special occasion. Thye have unique items that aren't carried any place else. My son loves the puzzles! The musical toys are the best! They are all very high quality products. I just recently purchased several black, red and white infant stimulation products. I couldn't find them anywhere else. My baby adores them. When I called to ask a question the owner - Michelle Donahue-Arpas herself answered and gave me great advice on which items to purchase. She spent quality time discussing the products with me. I can't remeber the last time I had someone treat me so politely on the phone. I can tell she really cares about her customers. That personal attention is what will keep this business around for a long time. I will continue to shop here again and again. Choosy moms choose Genius Babies!
EXCELLENTService! Lightening Fast Delivery! by mommapajama55 ,Aug 03 '09
I am so happy to have found Genius Babies! There prices were much lower than other online baby stores. My order shipped the very same day. All items were in stock, and my order arrived the very next day! The toys were even better than expected! My little genius loves them! I highly recommend GeniusBabies.com to all!
I have been shopping on the Baby Genius site for nine years with 100% satisfaction! by gramma35 ,Aug 03 '09
I have been shopping on the Genius Babies site for nine years with 100% satisfaction. Deliveries are always on time and accurate. As a grandmother of many "genius babies" and former retired elementary schoolteacher, I have shopped on this site with complete confidence and will continue to do so due to their innovative selections and professionalism and caring in delivery.
A Pleasant Buying Experience, Will Do Business Again by marcbo24 ,Aug 02 '09
I have been doing business with Genius Babies for quite a few years now, and I have only positive things to say for/about this business. Everything is always on time, and the customer service people are friendly and helpful. I will be doing business with them again, and recommending them to all of my friends and relatives. Thanks again, for a pleasant buying experience!
EXCELLENT Customer Service, Wonderful products. by byenik1978 ,Aug 04 '09
I am EXTREMELY pleased with my order with GeniusBabies.com. I called to confirm about shipping, as I was sending to a different address than a billing address and they were very helpful. My package arrived when they said it would, and I was able to track it. I received the items I ordered, and will most definitely be ordering from them again VERY soon. Thank you GeniusBabies for your wonderful products!!
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