Guitar Center

I did not have a good shopping experience with GuitarCenter.com (and sister company MusiciansFriend.com) but it was not a disaster either. I learned a lot during this experience and learned to ask 2 simple questions that will help avoid this situation ...

I recently purchased a DiMarzio Virtual Vintage Blues pickup from Guitar Center Online, guitarcenter dot com, because their local store did not stock it. The Guitar Center online price was comparable to most other retailers, however they really ...

I ordered an amp, new cable, and guitar stand...all of which showed as available and claimed that they would ship same day. A week later, the status of all was still "Being Packed". As this was a birthday gift for my husband I was worried about getting ...

I ordered an item online and paid for over night shipping (because I had a gig that weekend). While I ordered in plenty of time for same day shipping, I wrote customer service and said if they could not deliver the item to UPS in time for next day, to ...

I ordered two sets of strings and two cables from guitarcenter.com on January, 20. I checked my order status everyday, seeing that my order had not been processed. Six days later it finally changed to "being packed". I was wondering why it took a week to ...

These guys would screw up a wet dream. I ordered a Squier guitar pack on Nov. 30 by phone. The website showed it was in stock, and the customer service rep. also verified that it was available and I would receive it in 3-5 days. Well, 5 days later, no ...

I placed an order with Guitar Center and the status showed that ALL items were in stock. (Instrument cables, strings, polish cloths etc...) Only the guitar strings appeared to be instock. They did not ship the items seperately until I called and ...

HORRIBLE EXPERIENCE! Ordered a bass guitar In store, because they did not have it in stock... It took 2 weeks to get to the store, even though they kept sending me emails saying the bass arrived and was ready for pickup) After messing around with the ...

ok well after deciding to expand my ddrum amx kit by adding a kick drum .. i didnt wanted the blue burst 22x20....i call in the said it was in stock , , , being A SUNDAY they said it would ship tomorrow (monday)... so i called in monday night to ...

Absolutely poor service and promises. I can claim many stories about Guitar Center, but the one that is consistent is the old "bait and switch" routine. I called day before Thanksgiving regarding the stock status of an Ibanez AG75, a hollow body ...

Pros about Guitar Center:

Their selection is awesome. They have every kind of guitars, basses, drums, and every other musical things you are able to think of except orchestral instruments.

They have the best prices to offer. They...

I ordered a guitar on Saturday 6/20. It shipped 8 days later 6/28.  The guitar came damaged in a flimsy cardboard box with scant paper padding. Guitar was flopping around in box when I picked it up. Returned it and now on back order.   ...

I purchased a Gibson Hummingbird True Vintage acoustic guitar, a high value $3,400.-- guitar. Gibson advertises the guitar on their site that it comes with a premium vintage replica case. I telephoned Gibson customer service who were very helpful, and they confirmed with Gibson Montana that the guitar came with a premium replica vintage case.  The guitar arrived in good shape in a timely manner but in a generic cheap case that was too large for the guitar.  When I spoke with customer service at Guitar Center there was not an apology, or an attempt to find the corect case for me. Instead I heard, " I have never heard of this happening before".  It appeared they were questioning my integrity.  I demanded a total refund of the the purchase which was not a problem.  Educate yourself and know what you are purchasing for dealing with Guitar Center or Musicians Friend you may not receive what you pay for!   

I was really prepared for horrible service, but most of the stores besides guitarcenter also got bad reviews, so I just bit the bullet and ordered an Epiphone MM-30 mandolin and some strings--total $160 or so.

It came slightly faster than expected--only about 7 days--and everything was fine. The mandolin itself is beautiful. One tiny problem: the strings were really old and tarnished. I guess the mando had sat around in the warehouse for a long time. But I restrung it (it took thirty minutes since it was my first time stringing a mandolin) and it sounded great.

The packaging was good, and the ordering was smooth. I can't say what happened with other people, but I am really happy with them.

I special ordered a set of headphones from my local Guitar Center, but four day later I noticed that my order was still only approved. I called customer service, they were very nice and said that the problem was their fault and they would fix it the same day (Thursday). Monday rolled around and the order status hadn't changed, so I called again and apparently they had entered my gift card # wrong, and my Guitar Center didn't have it in a safe like they are supposed to. Long story short, it took nearly a month to sort everything out, between calling, emailing, and visiting my local GC, but I'm finally back at square one: I have a gift card and no headphones. Everyone was nice, but no one was helpful. Never shopping at Guitar Center again.