Hammacher Schlemmer Online Store

Years ago, I worked at the Hammacher Schlemmer store on North Michigan Avenue in downtown Chicago. Then, I enjoyed deep discounts on merchandise and made a handsome commission for the holidays. I have always believed in Hammacher Schlemmer’s ...

My first experience with the Hammacher Schlemmer online store was when a friend bought and gave me an Upside-Down Tomato Garden from them. Then I had a customer service issue, which I handled through their website. And my latest experience with ...

MY COMPLAINTS
Substandard website and ordering process, untrue advertising, and customer service doesn't communicate well via e-mail. Terrible return policy for sending back defective/falsely advertised product.

THE SEARCH:...

Pros: Unique, well made items, user friendly site, great sales!
Cons: The "Not in this lifetime" items are so wonderful..........makes me very materialistic!

Hammacher Schlemmer(hereinafter referred to as HS) has long been one of my favorite stores. Until a couple of weeks before Christmas, last year, I had no idea that they had an on-line store, as well. With only a few shopping days to go, little money, and...

My experience with Hammacher Schlemmer has always been excellent. They have a fabulous selection of products and a great website design. My First Purchase My first purchase with Hammacher Schlemmer was the Roomba standard edition. I chose ...

I have placed three online orders with Hammacher Schlemmer in the last 15 months and have been pleased each time. The products were delivered on time or more quickly than expected and the items were exactly as described on the HS website. They have also...

Titled: The Priceless Watch Link I bought a beautiful Hammacher Schlemmer brand titanium atomic tank style watch from an auction. The watch is a little tight on my wrist, I emailed the service dept of Hammacher Schlemmer to purchase an extra link or ...

Placed an order for Christmas gifts on the 13th. Got the order on the 22nd (not nearly as fast as I paid for) and the order was short one item.Called to see where it was (Christmas gift for nephew) and was told it's not in stock and I won't get ...

On June 15th, I ordered the Slide/Negative to Digital Photo converter, because it was a unique item that I knew my father would LOVE. Although the website said it was out of stock at the time of purchase, the expected ship date was June 20th, which would ...

I was very frustrated with the customer service. If you are ordering from Canada, forget it! I cost me all most as must for the shipping as it cost me for the item itself. My original invoice that was sent was for $58.67 and they actually charged me over $131! After several attempts to have the issue rectified, I still was only given a refund of $36. The products are tempting but the hassle is not worth it. I will never order from this store again and will not recommend it to anyone.

I would and did shop here again. Item was more than we hoped for as far as quality for the price. Delivery was in three days. We were so happy with our product we ordered another one.

On October 17, 2003, I ordered $777 worth of merchandise from Hammacher Schlemmer. On October 25, I received a letter from them which included my personal check that had not been cashed. The letter stated that my check had been declined because the funds were unverifiable. I had in excess of $5000.00 in the account at the time and suspect that they simply didn't bother to check with my bank. Evidently, they are doing very well financially, since they didn't even bother to attempt to cash my check and apparently can well afford to lose $777 worth of business. That said, I have contacted all of my customers and aquaintances by email about their shoddy business practices and will never again waste my time attempting to do business with this company.

I had heard good things about this e-tailer and so was very disappointed with my recent experience. I had ordered a birthday gift for my husband, a rather expensive heated vest. When it arrived it was 2 sizes larger than I had ordered. Customer service told me to go ahead and ship back to them via UPS and that shipping costs would be paid by the company. Long story short, I paid the shipping and have gotten nothing but runarounds and evasiveness since. Each contact with customer service I am told that the shipping charge is being credited and more than a week, five phone calls and two faxed receipts later nothing has been done. Totally inept, or deliberately misleading? The end result is the same: I will not do business with this company again.

I ordered two of the Progression Wake Up Clocks from Hammacher Schlemmer and I thought them both to be of high quality with well thought out design. I bought one for a gift and one for myself and have been using it for about six weeks now. I think it is outstanding.

Also, when one of the clocks arrived the light bulb was damaged in shipping. I called Hammacher Schlemmer and the Customer Service was great and they sent me a new one right away. I'd shop here again.

I have purchased from Hammacher Schlemmer Online Store several times. Last year I purchased the Roomba Discovery SE, which is a GREAT product. Seven months later, my Roomba had problems. I sent an email and received a very prompt response with the option to return for an exchange, or call and order another one, then receive credit upon receipt of defective unit. I opted for the quick exchange. The customer service people were so courteous and helpful. There was no hassle. My new product was shipped out quickly. My experience with this company has been absolutely fabulous. I would highly recommend them.