Hotwire

HORRIBLE EXPERIENCE!!! I was very disappointed with Hotwire.com. The hotel they sold me in to was NO WHERE NEAR the star rating they had said I would get. The rooms are incredibly small shoeboxes, with a rude and unprofessional staff, and "queen size beds" that are actually doubles. Not to mention the non-functional Climate control.

The rude customer service staff at Hotwire would not admit that it misrepresented the hotel they sold me with an inflated star rating. They refused any compensation at all even though they LIED!

AVOID HOTWIRE, THEY ARE A TOTAL RIP OFF!!! THEIR HOTELS SUCK!!!

Hotwire Sucks! No other way to describe the situation. I am positive I booked for a 2-3 star motel, and got stuck with a disgusting 1 star or lower fleabag motel in San Antonio, TX Not to mention, I just noticed I got stuck with the TLG Grtfn scam on my bank account due to Hotwire's website and ordering process. I did not authorize this purchase, I have now had to file a consumer fraud report with Wells Fargo, cancel my debit cards, and wasted lots of time on this. HOTWIRE absolutely sucks, please do not buy here.

EC
SugarLand TX

Hot Wire SUCKS I will never use them ever again
Worst service deceptive... they cheat people out of their money. I tried to book a round trip ticket, first I was referred from Google. So I looked at the ticket times... everything looked well then i went and booked the ticket. Well Hotwire had decided to change the return Airport to one about 150 Miles away from me. Right as I got conformation I called to fix it. Well hotwire wanted a 100.00 airline fee a 88.00 fare fee and then 35.00 hotwire change fee....my whole ticket was 280 round trip...so I asked to cancel hotwire said I could not. Next I called the Airline direct canceled my flight completely. Got the ticket number for credit and then rebooked a completely new ticket and paid 325.00 for the new one. I WILL NEVER NEVER use HOTWIRE.COM again complete rip off....use a airline website much cheaper and you don’t have to worry about stupid one sided policies intended to rip you off.

I booked a hotel room for Myrlte Beach, SC with hotwire to find that it wasn't even close to the beach.  They described the hotel as being in Myrlte Beach West which is about 20 miles from the actual beach area.  When I spoke to customer services, they were not only rude but not very helpful at all.  After staying in the hotel I found that the rate would have been cheaper had I booked with the hotel.  I checked with Hotwire again on there price gurantee and they would not honor it because that is the price they pay the hotel and the make the additional 25 dollars instead of trying to save the customer money.  I would NOT ever use Hotwire again only for the fact that the customer services was not in the least bit helpful.

Terrible, terrible, terrible. If things go well, you might save a few bucks, however, if you are tricked into buying trip insurance that lists "trip cancellation" as its top benefit, you might be up the creek. I called a week in advance to cancel my "insured" trip and was promptly informed that only well documented medical emergencies are covered (as per fine print in a FAQ somewhere). The insurance company was able to transfer me to Hotwire in 2 seconds (meaning that they deal with rejecting claims from other duped customers day in and day out), and I was treated worse than I can put into words by both the first attendant and the "manager". The venom the manager had in her voice was unmistakable. Consumers: Stay far far away. Investors: Ditto, this company needs some intensive training in customer service.

Wow! I had been looking for a hotel in Beaver Creek, CO during the weekend of March 14 - 16, 2008. Apparently, this is a very busy weekend for this resort as typical prices increase by 100 - 200%, but my family and I wanted to attend an event scheduled for this weekend. I couldn't find anything slopeside for under $500.00 per night, and that was for the more run down rooms. I took a chance with Hotwire and got a $600+ per night room (according to the hotel's own website)at the Charter at Beaver Creek for $323.00. Hotwire promised me a 3.5 star hotel and I actually ended up with a 4.5 star hotel. I am familiar with this hotel and am really counting my blessings. I may not be this lucky in the future, but this time it really paid off.

I booked a supposedly 3-star hotel for two nights in Las Vegas for $101 per night. Turns out that on most websites it's a 2-star motel, and the Tripadvisor and other review sites state that it is run down, dirty, moldly, in disrepair, staffed by rude people and last but not least, HAUNTED! Not only that, but if I'd gone directly to the property's own website, I could have booked it for only $98. The next day I found yet another site offering it for $94.50; but Hotwire now tells me that they take only the first discrepancy reported for their stupid "double the difference" guarantee. (wouldn't the fact that the hotel underprices Hotwire be a good indication that they're dealing with an unscrupulous property?) I was refused a refund, and will be given only $12 back Anyway, I am just disgusted, as I've had some good experiences with Hotwire in the past. However, I am done! I have protested the charge with my credit card company.

Customer service was unsympathetic to my plight after I immediately contacted them when I saw where I was staying. The hotel is quite nice, however it is a "boutique" hotel, meaning small, sheik rooms with ONE QUEEN bed that a friend and I will have to share. In addition the only thing separating the bed from bathroom is a GLASS wall. I didn't want THAT kind of view for $300.00 per night!

I have made many hotel reservations through Hotwire and been satisfied in the past. This time however i was very unsatisfied. I specified a hotel in Long Beach, Ca thinking that the hotel would actually be in Long Beach. I was wrong, the hotel was located 8 miles outside of Long Beach. They told me i agreed to the area when i selected Long Beach! maybe they should state long beach and surrounding area. If this was the case i would certainly not purchased the hotel from them. The customer service i recieved was the worst I have ever recieved from any travel company. I was cut off, put on hold for 1/2 hour and told by the supervisor not to book with them again! I would strongly advise you dont use this service....Use travelnow or priceline instead!

Beware of Hotwires small print (no changes or refunds allowed), but in the end, the Airlines get the money. By the airlines overbooking every discounted flight if you try to change for whatever reason (with out purchasing Hotwires insurance)and you cannot redeem the ticket, the Airlines resells your ticket thus doubling the money. My experience was with American Airlines who would not even consider changing the ticket, who's representative stated "All the airlines do it". And a supervisor who treated me as I had a severely rooted personal problem. Maybe this is just an add for there insurance (Orbitz, Hotwire,etc.) But I lost my money anyway. I hope you will learn from my $325.00 mistake!

I have used Hotwire; for last minute family trips to the Florida Keys, business trips, and a cruise. So far I have been pleased with the speed and accuracy of the service. While I might have stayed elsewhere on some occasions, the great rate I was paying more than balanced out the weakness in the accommodations. So far I have not had any issues that would keep me from using Hotwire again.

I will not use Hotwire again! I booked a hotel on their website, for my 16 year old son and myself. After buying the room, I learned I had ended up with only one queen sized bed in the room. I learned it would be an additional $10 a night charge for a roll away bed. Some savings! The insult continued, after I learned that I could have went directly to the hotel's website to book this same room for $25 less. One must not assume to be getting a good deal.

Initially I was ecstatic that I'd used hotwire.com to find a rental car.  200/week was awesome.  It was so awesome that I used it again during the week to book a hotel room.  When I went to pick up my "car" which was supposed to be similar to a Pontiac G6 or Chrysler Sebring, I was offered a PT Cruiser.  To get the Chrysler Sebring (from Avis) I had to pay an additional $7.00 / Day.  This does not seem like decent / fair business practices.  I instead took a downgrade, a Hyundai Accent for the same cost as the mid-sized wagon.  I will never use hotwire, nor Avis, nor any of Expedia Inc.'s companies again.

My Wife works for a small PR firm and needed a cheap fight and hotel in Philly. Her boss did not tell her a specific time for arrival or departure, just the days. So she put in her info and hotwire found her a flight on US Airways and a hotel.

The hotel turned out to be 5 blocks from the convention center even though it was supposed to be only 1 block. The prices for the hotel and plane fare were both the same as you could get by going direct to the hotel and airline. Finally when my wife decided to try to change the flight both Hotwire and US Airways would have nothing to do with her. The only option offered was to purchase a totally different flight at full fare.

If you work, have children or at all have a life that you would like even the smallest amount of control over DO NOT USE HOTWIRE! My personal experience has been that Expedia is the easiest and cheapest to use when you have to have things your way.

Everything works fine but they only saved me $4 on a 4 star hotel and I didn't get to choose which hotel I was going to stay at. It is a GAMBLE and you definately have the chance to LOSE when you gamble. Look for more reviews and you'll see the majority are NEGATIVE. I feel lucky I didn't lose out too bad.