Hotwire

I was supposed to get a 3 star hotel in Fort Worth, TX. What I got is a room that was a dump. Water on the bathroom floor, cockroach in the shower, dirty sink, wallpaper coming apart on the wall, nasty carpet, and at 1am I had a surprise visitor, Micky Mouse running around on the floor.

[IMG]http://i16.photobucket.com/albums/b37/shahabi/by_door_entrance.jpg[/IMG]

I complained and they did an official hotel review which took about 8 days. In an email they offered me $50 Hotwire dollars when my hotel cost me $85. So I called back asking to speak with a supervisor and she told me the same thing, our prices are not refundable and $50 credit is the best we can do.

I asked her after having this experience what makes you think I will do business with hotwire again to use that $50 credit??

What I will do is call my credit card company and dispute the charge because I was supposed to get a 3 star hotel and they gave me a 1 star at best.

NEVER HOTWIRE AGAIN!

Used hotwire to book hotel and car rental and saved substantial money. Cross-checked prices on biddingfortravel.com and betterbidding.com. Some of the hotel reviews can be found on tripvisor.com. It did take a bit of homework to determine if I was getting a good deal but was worth it. Will use hotwire again.

A truly horrible experience.   First time Hotwire user- I will never, ever use it again, and want to make sure I share my experience with any other potential customers.  I booked a rental car through Hotwire for "Houston".  There was never any mention in a pop-up or a warning that there are apparently two airports in Houston, approximately 45 minutes away from each other.  My flight was booked into one airport, and when I got my confirmation, I realized that the "Houston" option Hotwire gave me was in the wrong airport.  I contacted Hotwire three days before the scheduled pick-up to switch to the correct airport and after three transfers and two disconnects (one from a supervisor in India) I was told that it was my responsibility and that they could not help me.  National was equally unhelpful because it was a "Hotwire" reservation.  I am disputing the charge on my credit card.   A miserable experience.

I booked a 3 star hotel in Houston, TX that was comparable to a Holiday Inn express. I figured, what the heck? For $65, I could gamble on the particular hotel. I then found out it was a less than 1 star ECONO LODGE. How can you claim to give me a 3 star hotel and then bait and switch me to a 1 star. Secondly, I asked for a non smoking room since I had kids with me. They gave me a smoking room. The hotel was very rude and inconsiderate, basically telling me I was SOL and to call Hotwire. I am a travel agent myself with 2 travel websites. I called Hotwire and told them I would be willing to put my travel credentials on the line that the hotel I was staying at was NOT a 3 star hotel. This place was totally nasty. I will NEVER use these folks ever again. It is a gamble when you book with them and you are always going to get screwed.

My flight got cancelled.  Hotwire did not call or inform me about the cancellation.  Nonone was not willing to assist with rebooking - just kept sending to the aircompany.  The aircompany said that Hotwire was supposed to take care of that since I booked a flight and paid through Hotwire.  Disappointing and irritating.

I was just ripped off by hotwire - WATCH OUT - they overcharged my $30 per night for my hotel - when I found out - within 10 minutes I sent a 'double the difference' request to them - now they are saying they never received it, and since it's passed 48 hours they can't do anything about it. - what a rip off

Used it several times and had decent luck.....however I've noticed that the rooms I've gotten through this discount house aren't the hotels greatest rooms......even for higher star hotels. For example, I find that rooms are often near ice machines or other noisy areas. One other problem I had recently is that they advertised for a 2.5 star hotel IN Hoboken....and after I booked I found out it was in a lousy section of N. Bergen.....a $20 cab ride from Hoboken NJ. When I got to this hotel I found no internet in the rooms!

I'll never use hotwire again because they flatly refused to refund my money right after I booked and found out that they had MISADVERTISED the location.

I use to use them all the time, but not anymore.  Was just a victim of bait and switch.  They advertise a 4 star hotel after paying the hotel received was a 3 star holiday inn.  Could have book the same hotel on expedia for around the same price.  Call customer service to ask for a refund and they said they needed 10 business days to research this claim when tripadvisor.com, expedia.com, hotels.com, priceline.com all has it as a 3.5 - 3 star hotel.  Now my family has to book another hotel prior to knowing whether the refund has been approved.  Horrible customer service.

Hotwire is not trustworthy.

According to their website, Holiday Inn hotels fall into the 3 starts category. However, they rate some Holiday Inn as 5 stars hotel!!!! The rating they use is their OWN rating.

Once a reservation is made, it is not cancellable. I've spent hours calling, waiting, aking for a supervisor... no way to get anything: "This is a final reservation".

In short, buying on Hotwire is like going to a blind date. Their rating system is a joke.

That's unfortunately something I've learned after being fooled by Hotwire. I hope this review will help others avoid this trap.

Worst Experience renting a car. My booking was successfull and was provided Hertz rental ( Airport ). Hertz probably recruits worst people who cannot even treat customers well. They charged $150 for a one and half hour extra. Ridiculous. They say this is what happens when you reserve through Hotwire. I will never recomend this site or use this site to book any rental car again. Called the customer support of Hotwire who says they cannot do anything at all.

HOTWIRE SUCKS! We paid $700 for a 2.5 star hotel . When we arrived it smelled like pee and was nasty. We left within an hour & used hotels.com to find a better room. Hotwire looked into it and said they still felt it was a 2.5 star and there are no refunds. The hotel was under MAJOR construction as well. DO NOT BOOK WITH HOTWIRE!!!!

Hotwire is a complete fraud. It is a shame the executives are not in prison.

Try and book a last minute flight at hotwire and they will post what looks like a cheap flight. Then when you click on it to lock in the flight it magically becomes unavailable and the actual price is the same as orbitz or expedia and often more. This happens every time.

They should be forced to close down for fraudulent activity. Why they are allowed to do this is upsetting.