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J.Jill Online Store

J.Jill Online Store

Overall store rating:  Store Rating: 2.5
Reviewed by 52 customers

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Showing 1-20 of 56 reviews Page 1 2 3   Next
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Overall Rating:Store Rating: 1.0
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False ads and awful customer service

by , Apr 26, 2013 Rated a Helpful Review
I am very disappointed with JJill and am done as a customer.  They are terrible about false advertising.  I received an email about their linen items/25% off was in the subject line of the email.  I was interested in some linen items I had ...
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Overall Rating:Store Rating: 1.0
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Disappointed with fabric quality

by , Jun 4, 2012
(Not Yet Rated)
I have purchased many, many items from JJill, online and at the store, over the years.  I enjoy the styling of the clothes most seasons, and I will purchase many tanks and tee each year in addition to shorts and jeans.  I have many of their ...
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Overall Rating:Store Rating: 4.0
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Disappointed enough with customer service to never shop with jjill again

by , Apr 25, 2012 Rated a Helpful Review
Over the years I have purchased dozens of items from this company. I have been mostly satisfied. I asked them in an e-mail what I should do about some very expensive boots I bought. It went something like this:I was in California when I ordered ...
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Overall Rating:Store Rating: 2.0
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Not a good experience

by , Feb 2, 2012
(Not Yet Rated)
I ordered for the first time from this company a little over a month ago. I ordered all extra small sizes in tops. I was appalled when I received my order and everything was HUGE. I mean, they looked like extra larges to me. I called and asked them how ...
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Overall Rating:Store Rating: 1.0
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Poorly constructed clothing and non-reputable company!

by , Oct 30, 2011 Rated a Helpful Review
JJill USED to have unique, well constructed clothing.  My recent experience with them demonstrates that this may no longer be the case.  I purchased a pair of jeans from them.  I did not notice until I had worn them twice and washed ...
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Overall Rating:Store Rating: 1.0
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The worst customer service and shipping service EVER!

by , May 13, 2011 Rated a Very Helpful Review
NEVER use their on-line store! The customer service is rude and slow. I placed my order and got the confirmation but it didn't ship for 4 days! When I called they said my address had to be verified... apparently to match to my card, but why didn't I ...
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Overall Rating:Store Rating: 3.0
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Overpriced and the quality is not there

by , Apr 19, 2011 Rated a Helpful Review
In this economy you would think some stores would adjust their belts like everyone has to and reduce their prices. Of course they have not. I often order large boxes of items from J Jill and about 1/2 are very nice and I love them, the other items are ...
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Overall Rating:Store Rating: 2.0
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I've Just Placed My Last Order

by , Mar 25, 2011 Rated a Very Helpful Review
This company should be a case study from what happens when a great retailer is sold to a large conglomerate (Talbots) and then, after its been driven into the ground, is sold again to a private equity firm (who will no doubt finish the job.) ...
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Overall Rating:Store Rating: 2.0
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Very boring styles with a lack of design

by , Mar 13, 2011 Rated a Very Helpful Review
I used to shop almost exclusively at J Jill. They had really nice clothing and some unique styles. For the past year or two I haven't liked their selections at all. There is a total lack of design and the clothing is not the least bit feminine; T shirts ...
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Overall Rating:Store Rating: 4.0
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The Joy of Jill

by , Jan 9, 2007 Rated a Very Helpful Review
Finding out about J. Jill and their Online Store : For Christmas I received a turtle neck sweater, which was not my style nor was it my size. The gift giver was understanding and gave me the receipt so I could return it. The tag read J. Jill, a ...
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Overall Rating:Store Rating: 1.0
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Some nice stuff, some junk.

by , Jan 3, 2007 Rated a Very Helpful Review
I have ordered a few times from J. Jill and only ended up keeping a couple of the things I ordered (I probably ordered 10 things total). For these hefty price tags, I expect natural fibers and really good quality. They do have lots of natural fibers ...
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Overall Rating:Store Rating: 3.0
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Great pricey clothes - Beware shipping fees and services

by , Nov 14, 2006 Rated a Very Helpful Review
I love the clothes, although somewhat overpriced. Sales and promotions can help. The sizing is roomy, and sometimes a size down is needed on some of the oversized items, so read the description closely. If it says "oversized, or roomy" order down a ...
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Overall Rating:Store Rating: 5.0
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Love the good service AND you can talk to someone on-line if needed.

by , Jul 9, 2006 Rated a Helpful Review
I have been buying from their on-line store for three year now. I have never been disappointed. I generally wait until the item is on sale as they are expensive BUT the clothes are unique. If you are looking at the item, you can enlarge it and get a ...
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Overall Rating:Store Rating: 4.0
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J.Jill is quality and coupons are abundant!

by , May 22, 2006 Rated a Very Helpful Review
JJill.com I have been ordering from J. Jill’s online store for years now. J. Jill offers a wide variety of high quality items ranging from business casual to an extensive line of active wear. The clothing is amazing with terrific attention ...
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Overall Rating:Store Rating: 1.0
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Jerks! They sold info about what I ordered to other companies. I won't be back.

by , Aug 13, 2005 Rated a Helpful Review
They have nice casual clothes, a little too expensive for what they are. Their shipping is also high. But the reason I will never shop there again is that they sold not just my address but details of what I ordered to other companies. I know this because ...
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Overall Rating:Store Rating: 3.0
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Beautiful clothes--try in the store, not online

by , Oct 28, 2004 Rated a Helpful Review
updated from last comment (site would not let me back in to edit) Buying from JJill.com was not the greatest experience I have ever had. It seems as though I had problems at every turn. From the ordering and the shipping, to the satisfaction with the ...
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Overall Rating:Store Rating: 5.0
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Beautifully Made Clothing Right to Your Door

by , Jan 8, 2003 Rated a Very Helpful Review
Beautifully made clothing at a reasonable price, right to your door. I can't begin to describe the fantastic quality of these clothes -- the fabrics, the tailoring, the design are all first rate. Once you start wearing these clothes you really develop an...
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Overall Rating:Store Rating: 3.0
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Revel in feminine clothing on a beach!

by , Sep 16, 2002 Rated a Very Helpful Review
UPDATE June 2005: I recently ordered some clothing from J.Jill and see now that you can make returns to the store. I made a return to the store and it went very smoothly. ORIGINAL REVIEW I have purchased J.Jill clothes through the web site a ...
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Overall Rating:Store Rating: 5.0
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My Kinda Store

by , May 16, 2002 Rated a Helpful Review
I love this store and I'm only 19! Great selection, fun, and relaxing style. The only bummer is pants don't fit very well, so online shopping tends to be costly with returns....
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Overall Rating:Store Rating: 5.0
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The carry TALLS!!! and petites and womens sizes too!

by , Apr 14, 2002 Rated a Helpful Review
Hip, cool and comfortable. I just love J Jill clothes. Their site is easy to navigate and the clothes are outstanding in fit, quality and style. Their customer service is on par with Land's End.

I have a good friend who ruined a pair of J...
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Showing 1-20 of 56 reviews Page 1 2 3 Next