J&R Music and Computer World Online Store

A couple of weeks ago I had ordered a Motorola i1 cellular phone from J&R (http://www.jr.com), opting for next day delivery.  The order was confirmed, my credit card was charged, and an order confirmation was given to me. Ordering online was ...

October 6, 2008 - Had good experiences with company and puchased thousands of dollars in merchandise from them over several years until now. Ordered two Apple iPod Touches which were descrbed on J&R's website product description as the "software ...

I ordered a camera from these guys 5 days ago using an American Express credit card that was billed overseas. The website is not helpful at ALL for international cards - when you click 'international billing address', it still shows you only US and ...

I have purchased a dv6 1050us from J&R music and computer service World. I accessed the website Amazon.com and purchased the computer from them, unfortunatly I was redirected to J&R's computer world. The computer I recieved is not the one I ...

Upon ordering my laptop, I was anticipating its arrival but was willing to hold out for the 5 day shipping to save some money. However, the product I received from J&R Music was defective; the screen of the laptop was coming apart from the back of ...

I have spent the last six months wrangling with J and R about a purchase I made from them in December, 2008. I purchased a small electronic gadget for my wife as a holiday gift. My wife felt it wasn't something she would use, so I called J and R on the ...

Very disappointing - Manager and support staff kept changing the story about how to cancel an order that had been shipped but not delivered thru UPS.  They misquoted delivery costs and finally frustrated me so badly that I could not trust them and ...

Well, recently I had gotten myself an online job. And I have to buy some supplies through J&R store. Let's just say my experienced with them was disappointing.Given that I have purchased my supplies through them with 4 different orders on a ...

J&R sells a large assortment of electronics goods. I purchased the ez200AD Yamaha piano keyboard as a gift for my daughter. It was easy to navigate the site and customer service reps were very useful to me. The item shipped on time. The package was ...

A week or so ago, I purchased a small space heater from jr.com. This was the first time that I ordered from jr.com. The heater arrived and did not work when I plugged it in. I e-mailed customer service and told them that the product did not work and ...

***Worst internet buying experience I have ever had. Period*** My charge card was charged for a laptop that was never sent. I bought a laptop on 2/14/8. It was charged to my Amex card the same day. One week later, when I called to ask on the status ...

I purchased several Nikon camera items from J&R.com on 6/18/07. My order was shipped on 6/19/07 and UPS delivered it on 6/21/07. Upon opening the box I noted that 1 item, a 55-200mm Nikon zoom lens was not in the order. I called J&R and spoke with Amy at ...

First off, if I could leave negative stars I would but one star is all the system will let me leave. Dealing with JR.com has been worse than a nightmare. I recently bought an expensive DSLR camera through JR and it turned out to be defective. Ok, so I ...

They just don't get it. The order was placed on Thursday 6-28-07 late eve. Friday 6-29 was the next day and the order was available in the system all day. A properly managed mail order business would have shipped Friday. A little slower company, a ...

Their Accounts Receivable department held my 2 orders hostage and would not release them. They asked to confirm phone numbers, to fax the back and front of my credit card, to fax a utility bill with my address... After all that, they shipped one of ...

My shopping experience was extremely stressful and aggravating. This was not entirely the fault of J&R as I blame UPS for most of the troubles I had, but J&R could have done more to fix it. UPS damaged the speakers I bought in transit and I had to wait ...

I ordered a Dirt Devil Extreme Power cordless stick vacuum. It arrived in a fairly timely manner, but when I put it in its charging stand, the red light indicating that it was charging lit for about a second and then went out. I thought I had not seated ...

About 8 days after I placed the laptop order, I sent a message to J&R via the web site, to ask why my order was still showing "Processing" status. I received a message from the credit department that my phone number did not match the number on file with ...

I bought a sub woofer from your company after waiting FOREVER for the one I really wanted. I would call and inquire as to whether it had come in or not and was told it would be in the next week, only to find out your company was not sent enough of the ...

I ordered a Harmon Kardon receiver from J&R Music World in mid-December. Item was listed as in stock. A week later I checked on the order, it was listed as "processing". I called and was told the item was not in stock and they were waiting for it. When I ...