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Jos. A. Bank Online Store

Jos. A. Bank Online Store

Overall service rating:  Store Rating: 2.0
Reviewed by 40 customers

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Showing 1-20 of 44 reviews Page 1 2 3   Next
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Overall Rating:Store Rating: 1.0
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Worst ever online ordering experience ever!

by , Dec 1, 2012 Rated a Helpful Review
I was a new customer in the beginning of November. I ordered two shirts and they came right away. My first inkling of what was to come is when I noticed that they charged me sales tax on shipping. I wrote my concerns to them and they said the ...
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Overall Rating:Store Rating: 1.0
 

Terrible!!!

by , Dec 1, 2012 Rated a Very Helpful Review
I ordered a pair of shoes and a pair of shoe trees from Joseph A. Bank's on-line store. I paid for over night shipping on Nov 30, 2012. There was no option for selecting which item I wanted to ship as next day, and the shoes were the first item ordered. ...
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Overall Rating:Store Rating: 4.0
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Jos A. Bank Online Store: Purchase Great Items in the Clearance Corner

by , Nov 5, 2012 Rated a Very Helpful Review
When it comes to style, you can purchase Brooks Brothers clothing, and spend close to a mortgage note to get a shirt. I am usually into casual outfits, but when I want to be "decked to the nine's," I'm looking for quality. If you are going to ...
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Overall Rating:Store Rating: 4.0
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JosABank.com: Excellent selection and good sales a solid shopping experience

by , Sep 19, 2012 Rated a Very Helpful Review
Before the husband came along, I'd never entered a Jos. A. Bank Store or even really thought much about one. But once he got a job that required him dressing decently, I became more familiar with stores like Jos. A. Bank.I'm not usually brave ...
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Overall Rating:Store Rating: 1.0
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Totally dysfunctional ordering from webstore

by , Aug 3, 2012 Rated a Very Helpful Review
As a first time customer I recently placed two orders with J Banks. I received two emails confirming the orders. One of the emails did not list all the items ordered. My acccount on their website did show all the items but the total charge was ...
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Overall Rating:Store Rating: 1.0
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It was an absolutely horrible experience

by , Mar 22, 2012 Rated a Very Helpful Review
I have to say I am very displeased with the service I have received from Jos A Bank for a couple of reasons. First of all the item I purchased was backordered, however this was not mentioned anywhere on the website when I was making the purchase. Once ...
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Overall Rating:Store Rating: 1.0
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Awful customer service, inflated retail/shipping costs

by , Jan 20, 2011 Rated a Helpful Review
DO NOT EVER ORDER ANYTHING ONLINE FROM JOS A. BANK.  I placed an order only to be told days later when I called that there was an error and the order did had never went through and that there was no record of it in the system.  I then placed ...
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Overall Rating:Store Rating: 4.0
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For the price, excellent clothing and above-average customer service and follow-up support.

by , Jan 6, 2011 Rated a Very Helpful Review
As a 27-year-old new professional in the workforce, I've found that my former wardrobe was... lacking. After brief forays into the world of Hugo Boss and Tom Jones, I realized I was spending more than I could afford. I briefly visited the opposite end of ...
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Overall Rating:Store Rating: 4.0
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The illegitimate offspring of Brooks Brothers and Kohl's

by , May 26, 2010 Rated a Very Helpful Review
Joseph A. Bank (often abbreviated to Jos. A. Bank) is an obnoxious operation but also the source of at least a quarter of my current wardrobe.  On the one hand, they offer "Trad" clothing broadly similar in style to Brooks ...
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Overall Rating:Store Rating: 2.0
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Deceiving advertising and bad customer service.

by , Feb 3, 2010 Rated a Very Helpful Review
Considering I just received an email advertising a sale promoting a get the third free, I knew it was important to pass along my experience. Before Christmas they also had an email special.  That one promoted a buy one and get two free.  I took ...
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Overall Rating:Store Rating: 1.0
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Worst Online Shopping Experience Ever

by , Jan 6, 2010 Rated a Very Helpful Review
I ordered several items intended as Christmas gifts duri ng an online sale on December 15.  The first mishap occurred when I attempted to pay via Paypal, but, although Paypal indicated the order was processed, the store said it was ...
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Overall Rating:Store Rating: 5.0
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Excellent suits for the "sale" price!

by , Aug 4, 2009 Rated a Helpful Review
I have purchased 6 suits and a number of shirts and a couple pairs of casual pants.The suits are hit and miss, I returned 3 of them and kept 3, I am very happy with the quality of their signature and signature gold line of suits, the executive and ...
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Overall Rating:Store Rating: 1.0
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Unexpected shipping charges applied to multiple shipments

by , Feb 1, 2007 Rated a Very Helpful Review
I ordered several sale items online, qualified for the free shipping advertised on their site and tried to apply a 20% off promo code for Visa shoppers. Unfortunately, there was no opportunity to verify that the code had been applied before the order ...
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Overall Rating:Store Rating: 4.0
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Bank Puts Class In Casual Day

by Joubert is a Lead on Epinions in Online Stores & Services, Jan 31, 2004 Rated a Very Helpful Review
Freely admitting that clothes shopping ranks only slightly above having a root canal on my list of pleasant experiences, I became a staunch web shopper when technology permitted us to be able to complete a wardrobe with a few clicks. In another decade, ...
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Overall Rating:Store Rating: 5.0
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I order often!

by , Jun 12, 2003 Rated a Helpful Review
I found the website is easy to use - especially taking advantage of "specials" section. One frustrat ...
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Overall Rating:Store Rating: 4.0
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A Good Option for Men Who Don't Like "In-Store" Shopping

by , Oct 22, 2002 Rated a Very Helpful Review
PROS: Excellent quality men's clothing, “deals” quite common, reliable shipping process. CONS: Customer service (by phone) iffy, web site login process could be improved. Jos. A. Bank is a men’s clothier that ...
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Overall Rating:Store Rating: 3.0
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Great selection, but they sent me the wrong merchandise

by , Jun 5, 2002 Rated a Helpful Review
I got a shirt for my boyfriend for his birthday that he had been salivating over for a while. The only problem - they sent me the wrong shirt. After getting a hold of customer service, which was no small feat, they informed me that the shirt I wanted was...
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Overall Rating:Store Rating: 5.0
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A Superior Online Choice

by , Mar 16, 2002 Rated a Very Helpful Review
I recently purchased a Pinpoint Traveler dress shirt from Jos A Bank online. I found the format easy to follow and found exactly what I wanted quickly without unneeded links and menus. The customer service via email was fast, courteous and...
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Express Reviews
Overall Rating:Store Rating: 1.0
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Don't Bank on Jos. A. Bank Clothiers
by ,Nov 30, 2013
(Show)
Beware sales practices at Jos. A. Bank Clothiers. I tried to purchase Black Friday items on the web. Great prices! When it came to Proceed to Checkout, Whammo! It took me back to the start page. I tried various hours of the day and night. Always the
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Overall Rating:Store Rating: 4.0
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Nice clothes in general, but pima cotton sweaters are awful!
by ,Nov 24, 2012
(Show)
I have been buying from the Jos Bank web site for years.  In the last couple of years, my only complaint is the quality of the thin signature collection pima cotton sweaters.  These sweaters fall apart after a couple of uses, and
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