I like their products but their customer rep needs serious improvement. I tried to return a item that I've purchased online. I tried to contact them over a phone after serveral time of calls I couldn't reach them. when I brought the item to the ...
Browsing through the Kenneth Cole online store is a dream for someone such as myself who lives hundreds of miles from at actual retail store. In fact, my first, and only other, experience with the brand was when they...
Pros: save you the trip Cons: no/slow with email inquires, long wait on the phone to speak to a service rep.
in several occasions, i tried to contact them with questions about my orders through email, and i never got any reply. phone call seems to be the only way to get in touch with KC customer service, but then they will put you on whole for a long time. once...
Try to shop in their stores the service is better. by manonthemove,May 24 '07
The folks that work at Kenneth Cole are usually rude and dont have any answers. If it werent for theyre great product I would stay away from buying from their online store. The CSR's that you speak with usually sound like they cant be bothered with your
