L.L. Bean Online Store

I ordered my Christmas present December 9th.  It said that it was shipped December 12th.  I still have not received this package.  It is Friday December 26th today.The customer service representative told me my problem was that it didn't

Perfect. Wonderful shopping. Easy, fast delivery and when I did not like one item, the refund was excellent and

I have been a L.L. Bean customer for 25+ years. They have some nice products and good customer service. I have been disappointed, however, that their selection in certain areas has dwindled. They used to offer a lot more ladies casual dresses and

My story is simple – I have purchased things on and off from LL Bean for over 15 years and have seen a gradual decline in performance. Usually, it involves their running out of stock in certain items. Just today, six days before Christmas, I received a

I sent two emails about a two year old raincoat which was no longer waterproof and got no response. I then tried their instant chat and was basically told that they had no record of my order. Then they said that it was from washing the coat too many

I live in Japan. I ordered 2 Win Breakers and a Rain Jacket from L.L.Bean. I ordered these by Fed Ex but without notifying me L.L. Bean shipped them by INTL AIR. I was planning to use one of these for a trip I am going on next week. I called L.L.

LL Bean is so very dependable. Once you place your order it is delivered quickly. The customer service is professional. If an item is on back order you are informed so you can decide if you want to wait. I have always received exactly what I have

I had a really bad experience at LL Bean and sent a letter to Customer Service. No response to this day, three weeks later. I sent an email to Customer Service requesting that I be taken off the mailing list. No response. I sent another email requesting

I am a very loyal, long time customer of L.L. Bean. In fact I have an L.L. Bean credit card which gets me points towards future purchases and free shipping on all orders! YAY! Not only does L.L. Bean have a great selection of clothes and shoes, they

I love this place. Online is not as good as visiting their 24 hour store but they are quality and have never had a problem with a return. They may seem expensive but their goods last forever. i wouldnt buy a sweater anywhere

L.L Bean is a major part of everyone's lives especially if you grew up in the cold mountains of New Hampshire. The product at L.L. Bean is always of high quality and I believe that everything has a lifetime guarantee. Basically you can beat on your

I know L L Bean is a large company but I couldn't believe in today's electronic world that it took 24 hours to get an email confirmation for my order. Their return policy if very liberal but it took over 2 weeks to get my refund. I think they should

Ordered a coat Dec. 1 -- it is now Dec. 20, getting colder, and I still don't have my coat or any satisfactory explanation of why it has taken so long. If I had known it was going to take this long, I would have ordered elsewhere or gotten an expedited

I ordered a bunch of clothes on their website, and with one exception all the items were supposed to ship within 2 business days. After a week, nothing had been shipped yet, so I sent an annoyed message asking the reasons for the delay. I received a kind

My experience with LL Bean was (and still is) a nightmare. I started shopping early, at the beginning of September, for a gift I would need by 9/30. Found a sweater I liked, but it was on a back order. Customer service assured me it would arrive no

Great shopping experience, exactly the way on-line shopping should be. Great selections, good prices, lots of options, and easy check out. Shipping could be a bit smoother, but nothing to complain about

L.L Bean is one of my favorite stores to order online. They always have the items right there. I bought a fleece lined jacket last year. This is the best jacket I have ever owned. The jacket was warm enough to wear even in mid December. Now my

Last December I ordered L.L.Bean clothes, online, to be airmailed to an address outside the USA. The order came to less than $300. I chose uninsured international air mail delivery (2-3 weeks delivery time + mail charge $45). Insured mail would have gone

My husband was in need of some new jeans so I figured I'd try L.L. Bean. I was trying to figure out why I hadn't ordered from them in a while. I'll tell you later on. So I ordered 2 pairs of jeans and 4 shirts. The total before shipping was $121.90.

Products are good to excellent. If you need a "tall" however, L.L. Bean is not the place to go. For their XLT range sleeve lengths are much too short while the body of the shirts are okay. Otherwise clothing quality is quite good. Service is okay,