Magazine Mall Online Store

I first found out about the Magazine Mall website magmall.com not as a shopper but as a receiver.

On my husband's side, all adult family members give magazine subscriptions as part of the birthday gifts. This...

My parents have pretty much everything they need, and happily can afford those things they want in t ...

My name is Kristina, and I am a gluten for punishment. As you can tell by lots of these reviews I'm posting, 90% of my shopping occurs online. I rationalize doing this for the following reasons:

1) I can browse without being harassed by a...

I placed my order on 10/11/02. My credit card was charged right away. But I never got my magazine, so I checked with MagMall in late November. On 12/4, I got an email saying my subscription will start with the February issue. How is it that I place an...

This is the new tactic. Put a good rate on the web, get the customer and then send an e-mail saying the rate info was wrong. I placed the order through Yahoo shop for $85 for The economist (yearly rate) , 6 days later they told me the rate is $129. I...

I ordered a gift certificate online from magmall.com for my wife for her birthday in the amount of fifty dollars. My wife used this gift certificate to order five magazines. The total was $60.87, but my wife used a coupon code to subtract $9.13 from the ...

Took my order, charged my card, but never placed my subscription. Phoned/emailed six times, and the ...

I have not yet recieved my Equus magazines yet. Its been almost 2 months since I ordered them. I have not needed to use customer service yet. You have very good prices on most of the magazines. You also have a decent...

Price and selection are great; customer service is not only horrible, it's fraudulent!

In 8/03, I ordered and paid for a year's subscription to "Cooking Light." After many promises to fix the problem--including a free year's subscription to an additional magazine--I STILL had not received a single issue of either one. Finally in 4/04, I complained to the Better Business Bureau Online.

Even with the BBB's intervention, the best MagMall could do was beginning my subscriptions in 7/04. This is nearly one year after they took my original order and my money.

To add insult to injury, MagMall habitually blamed the publishers for the lack of delivery. Yet neither magazine (both have been very helpful) has any record of MagMall's having placed an order in my name prior to 4/04. Even when faced with NUMEROUS e-mails, which showed the exact times and dates they assured me they were correcting the error, MagMall pointed the finger at "Cooking Light" and "Jane" magazines.

But you don't have to take my word for it. Just check any consumer ratings site, and you'll see MagMall's wretched track record for yourself.