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Moosejaw Online Store

Moosejaw Online Store

Overall store rating:  Store Rating: 4.5
Reviewed by 2284 customers

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Showing 1-20 of 45 reviews Page 1 2 3   Next
Date Rating
Overall Rating:Store Rating: 2.0
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Look at your cc statement if you exchange items

by , Nov 23, 2013
(Not Yet Rated)
"This is a review of their internet/phone order service. I initially purchased an Arcteryx jacket for a certain price, no issues with purchasing or receiving the item. It came with a manufacturer defect, so I returned if for an exchange. When I received ...
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Overall Rating:Store Rating: 1.0
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will not order again from Moosejaw, they're nothing but illegible and tricky.

by , Feb 17, 2013 Rated a Helpful Review
I placed an on line order for marmot jacket on sale at 88.99 with credit card transaction on 02/15/13.Then following day received an email stating item that i ordered completely sold out, they would update website for preventing from further ...
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Overall Rating:Store Rating: 2.0
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Not impressed........

by , Dec 20, 2011 Rated a Helpful Review
I ordered a jacket and sunglasses from MooseJaw on 12/16/11.  On 12/19/11 I received an email indicating that they needed more information for my order but that it was still on schedule to arrive before Christmas.  I noticed on the 20th that I ...
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Overall Rating:Store Rating: 1.0
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Goooodbye Moooosejaw!

by , Nov 30, 2011 Rated a Helpful Review
What's with the attitude?  I ordered a jacket and I received a $21 gift card with my purchase.  When I tried to use it on their site a few days later  I couldn't find it. I called customer service for help and ...
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Overall Rating:Store Rating: 5.0
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Moosejaw Online Is Great! (not for buying actual moose jaws)

by , Nov 26, 2011 Rated a Very Helpful Review
Pro: Easy, high quality products and service, great offers, points, funCon: Only if you don’t have enough money/need to buy from them all the time.The Bottom Line: If you’ve ever had a bad experience buying climbing gear, ...
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Overall Rating:Store Rating: 2.0
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Moosejaw...great prices if it's in stock...buyer beware.

by , Nov 17, 2010 Rated a Helpful Review
Similar to other reviewers, I ordered a Marmot Hoodie from Moosejaw through Amazon Marketplace.  First, I received a voicemail telling me my item would be out of stock past the anticipated delivery day, and the Moosejaw rep ask if I wanted to ...
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Overall Rating:Store Rating: 1.0
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Unprofessional

by , Nov 8, 2010 Rated a Helpful Review
Delivery Speed - slowest of any online store Order Accuracy - 50/50Customer Service - bad experienceOverall Satisfaction - not pleased.After taking a week to arrive, the order was incorrect.  Moosejaw should spend less time ...
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Overall Rating:Store Rating: 1.0
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Go ahead and ROLL THE DICE with this place! Love the INCOMPETENCE!

by , Dec 28, 2007 Rated a Helpful Review
Well, aren't I sorry I didn't see all these negative reviews of Moosejaw BEFORE attempting to order from them?! Do you notice a theme here? "I ordered something and they didn't have it" "They sent me the wrong thing", etc. Basically, they take orders ...
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Overall Rating:Store Rating: 1.0
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Horrible!

by , Dec 19, 2007 Rated a Helpful Review
Moosejaw brings shame to a Michigan native. I placed an online order on 12/12 and the item came with "free 2-day air" delivery. All indications on the website lead me to believe the item would ship the following business day (like most online ...
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Overall Rating:Store Rating: 1.0
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Really crappy

by , Mar 2, 2005 Rated a Very Helpful Review
Thought I would let you all know about a bad experience I have had with ordering gear from Moosejaw. I ordered a pack from them that was reduced by 25% and was told via email from their customer service, that the pack would be shipping that afternoon ...
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Overall Rating:Store Rating: 5.0
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Great selection, cool t-shirt gets you free shipping

by , Feb 13, 2004 Rated a Very Helpful Review
I guess I should consider my self lucky after seeing some of the bad reviews about the store. But overall I really had a pleasant experience with Moosejaw. I was shopping for a rather odd item - convertible mittens which are the kind that the top ...
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Overall Rating:Store Rating: 5.0
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Glad To Give Moosejaw The Best Review Possible!!

by , Sep 24, 2003 Rated a Helpful Review
I stumbled upon Moosejaw in pursuit of the Arc'teryx Stinger Jacket (which is wonderful, by the way) ...
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Overall Rating:Store Rating: 5.0
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One of the BEST outdoor gear retailers out there!

by , Jul 23, 2003 Rated a Helpful Review
This is one, if not my ALL TIME favorite outdoor gear retailer around. There is nearly always an ex ...
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Overall Rating:Store Rating: 5.0
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Very helpful, especially the staff at the retail stores...

by , Jun 3, 2003 Rated a Very Helpful Review
I needed a serious jacket for backpacking in South America in winter.

I am temporarily living in Australia and it is really difficult for me to find decent brands over here at affordable prices. They just don't have the population here to...
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Overall Rating:Store Rating: 5.0
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The way all Customer Service Should be.

by , May 7, 2003 Rated a Very Helpful Review
A great company to deal with. Very down to earth, and responses are immediate. Had a small issue with method of shipping and not only did they rectify it and offer me something for my trouble, but the very same day, they corrected the wording on the...
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Overall Rating:Store Rating: 5.0
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good

by , May 5, 2003 Rated a Helpful Review
ordered a sale jacket and was e-mailed that it was out of stock. they did their best to make sure that they subbed a jacket that met my approvial. very friendly service....
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Overall Rating:Store Rating: 3.0
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Deceiving shipping promotion.

by , Mar 25, 2003 Rated a Helpful Review
I was shopping on Moosejaw because they advertise free shipping. The catch is you have to buy one of their logoed items to get the free shipping. I wouldn't call that free. Decided to look...
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Overall Rating:Store Rating: 5.0
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Friendly, with Good Prices to Boot

by , Mar 14, 2003 Rated a Very Helpful Review
I ordered a North Face backpack from Moosejaw at a price $20 less than at most other online retailers. They shipped my pack on time and I received it within a few days of shipment. Unfortunately, they shipped me a large rather than a medium. I e-mailed...
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Overall Rating:Store Rating: 5.0
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Excellent Experience

by , Oct 29, 2002 Rated a Very Helpful Review
I ordered The North Face Stamina 90 from Moose Jaw, I ordered the large but was called the next day and notified that they didn't have any larges left, only mediums. I decided to get the medium. They gave me a free membership which helped me get...
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Overall Rating:Store Rating: 5.0
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These guys have great gear....

by , Nov 13, 2001 Rated a Helpful Review
These guys have great gear. I have bought from them previously offline and been very pleased with their products. High quality and pretty reasonable for camping gear. Their site is first rate and they have a good selection of stuff they sell in...
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Showing 1-20 of 45 reviews Page 1 2 3 Next

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Showing 1-15 of 2,251 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 100   Next
Date Rating
Overall Rating:Store Rating: 5.0
 
Jul 9, 2014
(Not Yet Rated)

Great products and great service at a fair price.
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Overall Rating:Store Rating: 3.0
 
Apr 4, 2014
(Not Yet Rated)

j
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Overall Rating:Store Rating: 2.0
 
Apr 4, 2014
(Not Yet Rated)

from the time of order until i received the shipment was approximately 2 weeks...
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Overall Rating:Store Rating: 5.0
 
Mar 13, 2014
(Not Yet Rated)

As always, easy and efficient. Enjoy giving them my business.
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Overall Rating:Store Rating: 5.0
 
Mar 12, 2014
(Not Yet Rated)

Exellent
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Overall Rating:Store Rating: 5.0
 
Mar 7, 2014
(Not Yet Rated)

Moosejaw is amazing, and I love the rewards program!
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Overall Rating:Store Rating: 5.0
 
Feb 24, 2014
(Show)

Everything is OK
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Overall Rating:Store Rating: 5.0
 
Feb 22, 2014
(Show)

Easy experience.
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Overall Rating:Store Rating: 5.0
 
Jan 23, 2014
(Show)

The customer service at Moosejaw is EXCELLENT! They work to ensure that I am a...
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Overall Rating:Store Rating: 5.0
 
Jan 19, 2014
(Show)

Love to shop here!
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Overall Rating:Store Rating: 4.0
 
Jan 17, 2014
(Show)

Good store. Sometimes a little tricky to track packages, but items arrived...
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Overall Rating:Store Rating: 5.0
 
Jan 16, 2014
(Show)

wonderful as always
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Overall Rating:Store Rating: 5.0
 
Jan 2, 2014
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Always a pleasure, never a chore
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Overall Rating:Store Rating: 5.0
 
Dec 24, 2013
(Show)

I love shopping at Moosejaw : ). The customer service is fabulous and I love...
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Overall Rating:Store Rating: 5.0
 
Dec 22, 2013
(Show)

No problems, love Moosejaw!
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Showing 1-15 of 2,251 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 100 Next