Mountains Plus

I've got to say, my experience was different than some of the other folks here. I ordered a Thule Nomad cargo bag on Friday night, 6/9, via Ground Shipping. I called on Monday, 6/11 to confirm that my order would make it in time for our trip on ...

I ordered a Yakima Roof Box on their website. After 1 week nothing happened, the website kept listing it as "new order". I called and left a message. Then connected through live chat on their website. They said it was out of stock. They should ...

What a great shopping experience! We ordered a Yakima Rocketbox for a family vacation. We needed it to arrive before the trip and it came right on schedule, in time for my husband to install it and for me to get it all filled up for the trip. Thanks Mountains Plus!

I ordered a pair of Inov8 shoes that came with Free socks. The shoes were shipped the same day and I received them via ground shipping in 4 days.

When I received the shoes, they were the wrong size (sent correctly, just didn't fit) so I called them to see about an exchange. It is important to point out that they list their sizes as 'Unisex Sizing" which really is Men's US so if you need a woman's shoe, adjust accordingly.

There were helpful and offered to send a new pair of the size I needed with a return label. I received the new pair/size with a return label in 4 more days. It doesn't appear that they offer free returns so this extra effort on their part was certainly appreciated.

I did send them a note recommending that they reflect women's sizes on their site as well. I received an email back from their customer care manager, Brian, stating that he appreciated the feedback and that they are working to do just that.

Overall they had a good price and were great to deal with. I would have no problems recommending them to anyone I know.

Thank you!

I too have had no luck reaching anyone in customer service via phone or email. I too ordered a roof rack and am concerned about it showing up in time for a trip. I don't recommend this place.

My customer service experience was excellent! I bought a Osprey ReSource pack after talking with their customer service department about how I wanted to use the pack. It came quickly (via UPS ground) and fit me perfectly. They certainly knew how to help me choose the right product for body type and gave excellent customer service. I would definitely recommend them to others.

I was ordering some mounts for a bike rack and was worried they would not show up in time for a big trip of mine and I was having a hrad time getting a hold of anyone who could help on the phone. I had a box show up with a chat option to talk to a customer service rep and got Erik who happens to be the owner as well. He calmed me right down and took care of my concerns with ease and with speed. I recommend Mountains Plus to anyone. They have excellent care for their customers. They will for sure see me again.

Great overall experience with Mountains Plus.
Fast and FREE shipping too!
Customer service was excellent!! I am very surprised that others have had a poor experience with this retailer.
I have ordered from them a couple times and have not had any problems. Even recommended them to my co-workers and they have ordered from Mountains Plus too.

Despite some of the other reviews, I had a great experience.

I ordered a Ultimate Direction pack, received it the next day. After about 3 weeks, I decided that the pack was actually too small. I then contacted Mountains Plus to see if I could return the pack and get recommendations for what would work best. They recommended an Osprey Atmos pack (which I love) and handled the return quickly for me.

I thought they had a good selection and were prompt and helpful in assisting me the entire time.

Thanks for continued great service Mountains Plus. I've ordered many times and consistently receive great personal service from the company. I've recommended the site to many friends for their outdoor gear. Not many online retailers can deliver the type of personal service Mountains Plus gives as well as offering the free shipping on their products.

I have ordered from Mountains Plus on numerous occasions and I must say I have always had excellent service. Questions I have had about gear have been answered promptly, accurately and without bias. It's great to be able to get information about products and read reviews prior to ordering. Delivery has always been faster than expected and returns/exchanges have been handled promptly and without hassle. I have always felt they truly care about customer satisfaction which can't be said for many of the larger online retailers. I would have to say that Mountains Plus has been one of the best online stores I have dealt with.

I've ordered outdoor gear on several occasions from Mountains Plus and appreciate their excellent service and price. But as a guy who doesn't like to shop, the thing I've enjoyed most is the quality of the gear. I took my chances on a couple items that I wasn't familiar with and was pleased with the high quality. If no hassle and high quality are what you're after, then Mountains Plus is for you.

GREAT Service!

These guys really focus on providing great service to go along with their great products. I called and actually got the owners. They made sure my order arrived quickly and that all of my questions were answered, personally!

These guys know the meaning of customer service. I had made a mistake on the shipping address and they were able to correct it to get my order on time and at the right place. They followed up even after delivery. Best price & best service!