Music123 Online Store

Placed an order for band shoes on July 1st ,my freshman son needed them on July 31st (tomorrow). On the Music123 site it said that there was 10-12 day backorder on them. That still gave me plenty of time. So, I placed the order. 3 Weeks later I still ...

It was early Thursday morning. My trusty bass had gone out on me and I had a gig friday night. I was looking for a Yamaha BB414, but the closest vendor was 3 hours away. In the past, I have made numerous orders using AMS, Musicians friend, and never ...

My story starts in late July of 2008,after being scammed on Amazon and returning a guitar that was not new as it had been listed,this was just the start of a nightmaire for me,after a weeklong argument trying to get my money back from just another lying ...

To save some energy, I'll paste what I emailed MUSIC123: I just now got the email that my guitar was canceled. I am very unpleased with my order from Music123, and upon doing further research, it's evident you treat other customers' orders similarly. ...

I am quite frustrated by my experience with Music123. I ordered a turn table on two weeks before Christmas fully expecting that it would arrive in time for the holiday, since the order stated that it would be shipped in 3-7 days. It wasn't until 4 days ...

BAD EXPERIENCE. This store does not have what it takes to do business on-line. They missed their shipping deadline AND sent me the wrong product. I ordered a guitar. They sent me a bass. I ordered it for overnight shipping on Monday for Tuesday ...

DO NOT BUY FROM MUSIC 123!! My wife bought me a Ludwig Accent Series kit for my birthday and the FIRST time we got the packages, they arrived on time. When I got them home from the UPS office, I unpacked the box containing the kick drum, 12" rack tom, ...

I ordered a guitar and guitar stand a month ago from music123 and I still have not received it. The fine print said it would take 10 days to get my guitar, my fault i guess I didn't see that part. 2 weeks later yipee I get an email it's coming.... ...

I’ve received catalogs from Music123 in the past, but I never have ordered anything from them… Music123’s prices have usually been comparable with Musician’s Friend (who I’ve ordered from many times in the past) and I usually order from MF. Recently, ...

Music 123 is an on line and catalog music store that offers a wide array of musical instruments and accessories. The prices are well in line with the many others and most of the time offer a very good deal when it comes to price. My first order from ...

Music123 are a disaster. I ordered a guitar from them, it arrives double-boxed, and inside the Gretsch guitar case there is NO GUITAR. When I look at the weight, FedEx shipped 19lbs. I know that is too light because I've had a single-boxed similar ...

Update, December 2006 I received an email from a Music 123/Woodwind and Brasswind employee, who said that there had been no dismissals, business was proceeding as usual, vendors were cooperating. I then saw a late November article in the ...

Because of some of the other reviews I've read, I knew going in that I was taking a risk ordering a large digital piano from Music123. Nevertheless, they were the only store that carried it and it was in a price range I could afford without moving up to ...

I stumbled upon Music123 while searching for a stand for my kids' Yamaha music keyboard. They appeared to have good quality stands at good prices. In fact the stands were mostly half the price that others were selling them for. Unfortunately I ordered ...

I have never written a review on anything or any store before, but now I feel like having some form of outlet for my frustration. I have spent well over $10.000 at Music123 during the last year and a half, and I have never seen such poor customer ...

I would like to say first, that music123 SUCKS. While they were able to give me a more than reasonable price on my item, every other single thing involved with this order was horrible. I was interested in buying 2 Numark HDXs. My first salesman ...

Music 123……. Fraudulent advertising coupled with rude, incompetent customer service equals an unpleasant shopping experience. Upon checking Ebay for a keyboard stand to replace a stand I had lost parts to, I stumbled across Amazon. com who ...

I ordered a guitar, guitar strings and a tuner on 1/16. The order arrived in two packages on 1/24 and 1/25. The order was complete except for the case that was supposed to be included with the guitar. Calls to their customer service line go unanswered ...

WARNING…WARNING…WARNIN G…DO NOT DO BUSINESS WITH MUSIC 123, they ruined Christmas for my kids. I ordered a Ludwig LR1325EC Accent Custom Power Drum Set (5 Piece, Satin Blue) on Dec 9, 2005. I received four packages throughout the week of 12...

Music123 had slower than advertised shipping, and their customer service is not so great, even if you're patient enough to reach them. I'm disappointed all around in the selection and service. Their web site is pretty slow and sometimes broken, too. ...

I ordered a guitar that was listed as "on backorder" as well as a stand that was "in stock." The order confirmation said Music123 would contact me about the guitar. When they did, I was told they would simply have it directly shipped from the company, ...

BUYER BEWARE!! Do your research. Don't just check this site. Check others like Price Grabber for reviews as well. This merchant is having BAD problems in their shipping department. Their customer support is non-existent and they are rude and ...

I ordered an Ibanez RGT3120 (prestige)from them about a year ago which was not in stock at that moment. My order was a disaster. The first thing what I noticed was that their customer service was terrible. They did not answer any of my messages ...

HI THERE ! I JUST FINISHED FILLING OUT A SURVEY FROM SHOPPING.COM THEY WANTED TO KNOW WHAT I THOUGHT OF MY PURCHASE FROM MUSIC123.COM....BELOW YOU WILL FIND A COPY OF MY RESPONSE. I AM QUITE THEIR COMPANY WILL JUST CHUCKLE AND DISREGARD MY COMMENTS SINCE ...

I will never shop through this merchant ever again after my order is finally completed. Never have I been through a purchasing process which shows no respect for the consumer until I encountered Music123.com. I placed my order for an electric guitar ...

Music123 was worst online ordering experience I've ever had. Wasted lots of my time and item never arrived. Item originally was on "2-3 week" shipping status. Got a total of 4 shipping delay emails over 2 month period, each one pushing out the date by ...

The lure by "free shipping" led to my decision to purchase several items from Music123, which I now regret. Of seven items ordered, six were listed as "in stock", and I was provided a shipment date and FedEx tracking number in the website information for ...

I placed an order on July 7th for an acoustic guitar, case, strings, stand, tuner, picks and polishing cloth. Fedex Ground delivered 1 of 1box on 7/15. The case, stand and strings were not delivered nor was there a pack slip. I checked the Music123 web ...

In the past, I have always been pleased by the performance of this store, but recently I had a really BAD experience. I ordered a $630 amplifier, which seemed like a good deal, along with some other items. I received a notice that the amp was shipped, ...

I have never had a problem with product quality but then that is down to the manufacturer. Sadly Music123's contribution to the equation is woeful. This review is based on approximately 40 transactions with them so this isn't just on a single bad ...

I originally ordered a Epiphone EJ300S acoustic guitar and on the website it stated that it was currently out of stock but should arrive "usually within 3-5 days". After ordering I received an e-mail informing me that the product was on order and would ...

The order I placed with Music123 was very difficult to complete correctly. I ordered a Yamaha silent violin, SV-200. It arrived minus a bridge, the battery, and the earbuds, and it also had a large crack in the fingerboard. It was also supposed to ...

I have ordered from Music123.com in the past - mostly small items that arrived quickly, and in good condition. Recently I ordered a drum set. At first I was thrilled that Music123 beat a price I found on another website. This meant reducing their ...

Background ** UPDATED 3/31/05 & 10/28/05, Three orders placed, see details below, along with first-time order experience.*** I heard of MUSIC123 from a co-worker, who is a guitar afficionado and a cheapskate to boot! I was in the market for ...

This is our second extremely negative experience with Music123 (which is part of WWBW). We ordered Mike Balter Marimba Mallets from Music123. They were supposed to take 5-7 days to ship. After waiting several weeks with no updates, I finally called ...

Attracted to low prices, I recently placed my first order with Music123. I have had positive experiences in the past with their sister company, WoodWind and BrassWind, so I thought I would take a chance and order a guitar case through their website. ...

Last Update 12/16/2004 I ordered a Washburn D10CEQ guitar, Washburn GC70 guitar case, Randall amp, instructional guitar DVD, polishing cloth, strap & picks as a Christmas present for my 13 year old daughter. She also plays flute and piano. I chose ...

Bought a Epiphone Ace Frehley Guitar. Fast shipping, received guitar 2 days later. Great experience. The next guitar I ordered was not a good experience at all.Music 123 has a policy that they will match and beat any price on the web. That's where ...

I just placed my 3rd order with music123.com about a week ago and have had absolutely no problems with them what-so-ever up until my last order. First off, I'll start by saying that they're price match guarantee is not phony, like I've read in some ...

OK... I've read more than a few bad things about Music123.com from epinions.com so I was reluctant to deal with them but I was pleasantly surprised. Situation After the last guitar (Guild G4) that was broken by carelessness of my friend, I ...

My wife ordered from Music123 in order to buy me a surprise guitar that she knew I had been wanting. We both ended up being surprised when I opened the box and it was the WRONG ONE. The customer service was nice (at first) in corrrecting this mistake and ...

I purchased a guitar set from them. Their price was better than any other I found, by quite a bit. When there was a problem with my order (my fault) I was able to get a hold of them quickly and easily by phone, and it was resolved. When I received my...

I still have NOT received my trumpet. I too did my homework and found that Music 123 had decent reviews, decent prices and have ordered from them in the past, but this time has been different. I placed an order (2/04) based on the trumpet being in stock ...

I purchased a Casio LK40 online from music123.com. It was a free shipping deal, The product arrived well on time, it was packed well and it looked great. However there was a problem with one of a key's sound. When I spoke to the Customer...

I recently ordered a guitar from music123.com and the same night i read some other reviews on this site. i was a bit worried because so many people gave horrible reviews. So i sent an e-mail to the company and asked them a couple of questions and when ...

Being a singer I had decided to go wire-less with my setup. I shopped around and decided to get a Nady Encore II HT. I was puzzled by the description of the item. I telephoned the toll-free number and spoke to Matt. He was pleasant and wanted to assist, b ...

On first I thought they were good, beating prices and all. Than ordering they seemed to be good als ...

Purchased A BC Rich Body Art Guitar. The Guitar was supposed to come with a T-Shirt. When it came it ...

This company has the worst customer service ever.First they shipped me the wrong order and I had to ...

Saw the UA 10 in a local music store, but they wanted $199 for it. No way I would be able to get it ...

We made an order for a digital piano and a bass guitar since my wife and I are trying to get back in ...

Music123 is awesome. The packed my guitar very well. I ordered it for myself for christmas 3 days be ...

Placing the order was a very friendly process. The price was the best (and I did check out many , many options!!). Customer service answered promptly... But they delivered late. Still, I will buy from them again given their...

I purchased an ESP H100 guitar and had zero problems. The guitar arrived right on time. I called customer service and was surprised at how friendly and helpful they were.

I would buy again fromt them and I'm not easily impressed.. Good...

Although the D-15 was out of stock, my salesman Dan Seda made sure to meet my deadline (for a gift) by offering a good deal on a Martin 00-15 which is slightly smaller but the same list price; the new guitar arrived just on time so I could give my sister...

I purchased this MARTIN guitar from Music123.com on 20 April, 2003. At the time it was out of stock and they had a due date of May. After I ordered the guitar they changed the due date to 29 July 2003.

This company is no different than...

Bait and switch! Be weary of what they portray on line. DO NOT BELIEVE THEIR SHIPPING DATES! If you get a good deal, the new stock will go to other customers first. Customer Service can't do anything (appears to be another company and does not have...

Very skeptical coming into transaction based on other reviews and told salesman about my concern. They do have a slightly shady manner about them but my Martin D40 came just as described and when they were wrong about the shipping date, they moved it up...

I purchased an Ovation Balladeer for $799 for a Christmas concert. The guitar was listed as in-stock but spent a week "on the dock in South Bend IN" supposedly. Since the guitar was "in stock" and there was no sales tax, I chose the overnight shipping...

I placed an order with music123 on feb 4. They did not get around to processing it till the 9th, far from the 48hrs promised on their website.
I had purchased $250 worth of guitar equipment, and received free shipping. What they neglected to tell me...

We had bought our son a keyboard for Christmas. We then had to buy an adapter,a stand, lessons, sheet music .... you know how it goes!

While looking for a stand and figured we better get a sturdy one! We were looking at all the...

Long strolls on the beach, new Corvettes, a lavish vacation to Jamaica, new jewels placed in a favorite setting, and rich gormet entrees served in the quaintest restaurants all have their majestic qualities. People seek out and purchase these things and...

Never, never, never buy from these people.
I ordered a bass and when I got and opened the box it was missing a Balance Pot and the actual electronics for the knob.. just a hole where the knob should have been.

This was supposed to be a...

Music123 is NOT a credible company. They used to operate as a real store, like a walk-in place, until they went out of business (i think). They continued to sell stuff over the internet, but they are using a DBA alias (doing business as....), probably...

Ordered two Martin guitars, at different times and each (while not in stock) was shipped on the exact estimated date. Beautiful guitars, and they beat the lowest price I could find while including the shipping and giving me six months same as cash. I've...

I was amazed at how good this store was! They had the best prices, it was always easy to get help from a live person without waiting, they shipped quickly, and there was no problem adding items to the order over several days. Great on-line system as...

I got my guitar in perfect shape in an expected amount of time for international shipping (to Canada). There were some credit card problems but it wasn't their fault, it was just my misunderstanding of their system. However, they did put the order...

I have purchased two Ibanez bass guitars and have an order in for two 6 strings and an amp presently. My experience with 123 has been great. I emailed them after finding a super price on a Washburn HB35, and they promptly beat it by 25 bucks and free...

I purchased a Rickenbacker 360-12 from Music 123 and was pleased with all aspects of the sale. The price was right and they threw in free shipping and a deluxe case. Delivery was one week. Being content I ordered a Fender amp the following week. I...

Very poor experience with this merchant! My order contained several items, most of which were in stock, other than the most important thing--the GUITAR! Told me "It was on order, should only take, 2 or 3 days." Month and a half later, they gave me the...

I live in Ireland. Last May, on the basis of Internet reviews on the Fender Geddy Lee Jazz Bass I decided to
order one on line to be shipped to an address in New York
City. I dealt with Angela------ who at the time informed me that they didn't...

I recently purchased a Les Paul 100 leftie from Music123.
Before ordering I e-mailed customer service with some questions and got a personal response with thorough answers to my questions within a few hours.
I ordered the guitar, amp, strap and...

I have been trying to return a defective guitar for almost 2 months now. They have been paid, and that must be the reason they don't care about getting this return handled. My next step is getting my credit card company to deal with them. It's a good...

Music123 claims they will beat anyone's price guaranteed but don't be fooled. If your item is over $199, they are supposed to give you free shipping but what they do is find out what the competitor's price is (plus their shipping charges) and then...

Music 123 has a nice selection of products. The problem is, it's sometimes really difficult to actually get them. They are inconsistent with their shipments and are nearly impossible to get in touch with for customer assistance. One order I made has...

I recently purchased a Martin guitar through Music123.com. It was one of the worse buying experiences I've ever had! I ordered the guitar right after applying for credit through them. After being instantly approved for credit, I was told that my order...

I have read several of the negative reviews on Music 123 and have had a similar experience. They advertised an open-box item at a great price (Gibson ES 335), I ordered it using a credit card and asked for a next day air shipment. Later in the day as an...

If you are looking for anything musical, you'll find it there for the best price. Also, they have a very knowledgeable staff. Recently, I shopped for a 76-keys portable piano. I searched many online stores, including, Sam Ash, J&R, Musician's Friends,...

...the people who work for this company, I mean! Here's the deal:

About six months ago, I was looking for a back-up guitar for my trusty Telecaster when I started to hear about the Danelectro Hodad. Well, the price was certainly right...

Ordered on a Monday received item that Friday!! Immediate order verification. Received shipment notification with tracking info same day of order. Lightning quick reponse to email. Item was packaged very, very, well. Goodbye ZZSounds.com and...

I bought an electronic keyboard from music123 and I had an excellent shopping experience. The site was easy to navigate and my keyboard arrived on time. The prices were also very competitive and there was not tax or shipping fees! I searched both...

Pros: Beat the best price i could find
Cons: Slow Service, Lying sales people, Lost half my order

I ordered a piano from them and they promised not to charge my credit card till they shipped my piano to me. They charged my card the very next day. It took twice as long for them to get the piano in stock then promised. then kept putting me off and...

Pros: Great price, pretty face service, got my order right
Cons: Nothing comes to mind...

Not a bad store at all especially since they deal only online. I received the item I ordered in good time, and they shipped the right product. Customer service was helpful. I called on the phone and they answered my questions and seemed to know what they...

Pros: The price!
Cons: Rude sales person. Four months to get a guitar!

This is my little story of an internet business called Music123.com and my adventure to get a 7 string guitar. It's a little long so you might want to go grab a cup of hot chocolate and sit back and relax. I give you my saga.

Being a...

Take my advice and do Not do business with Music123. They canceled my order and never even thought to tell me about it. It's been 2 weeks and I am still trying to get my funds returned. I have been very cordial with the customer reps and they have all but stopped any comunication with me as to when my funds are going to be returned.

The order they did ship me was supposed to ship via USPS and they shipped it UPS, when I asked why, they said I should have ordered on the phone if I wanted it shipped USPS, DUH! there own website said it would ship USPS, like it's my fault they screwed up.

One of the most awful online shopping experiences I had. I ended up canceling an order after I was told a product was in stock when it was not. I was told by music123 employee Brandon D" Thank you for your recent inquiry, I have canceled your order as per your request. We are sorry that we dropped the ball and didn't facilitate your request adequately or in a timely manor. If you change your mind and would like to replace this order with us we can offer you a %10 discount off the order total. Have a great day! "
So, the item comes in stock, Brandon D seemed to care and I decide to give them a second chance and this is what I get:Message from Thomas W at Music123:Thank you for your recent inquiry. I'm sorry but I talked to my supervisor above me and she said we can only match the price that was on your first order.
I mean seriously, they flat out LIED to me and I have email logs of it all. Don't waste a penny on these guys.

I purchased a clarinet and various accessories. I received the accessories ( poor packaging) but I've never received the clarinet. Two weeks later, I called to see why the clarinet was never shipped and I was told that it was not in stock and they don't know when It'll become available. In the mean time my child was sitting in his band doing nothing and we were waiting for a clarinet that wasn't there. Worst of all, 123 Music staff never had the sense of calling or emailing me to say that my wait could be very long. They never informed me that the item was not in stock. That is WRONG, ARROGANT and STUPID!!!

Their return policy can end up costing you more than you might expect.  I had ordered a guitar gig bag for my granddaughter for a Christmas present. I had ordered the wrong size and needed to return/exchange it. I got a RA number and used the return label as requested. It was not a prepaid label, as I  found out when I went to mail the package. Since the item was oversized the cost of returning it would have cost me twice the amount in shipping as originally quoted by Music123. Actually the cost of all shipping charges including original, return, and shipping of exchange item would cost as much as the gig bag. Plus the price of the exchange item had increased 60% since Christmas.  Needless to say I did not reorder.   Many online stores offer free exchange shipping or prepaid labels that ship at discount rates.  It is obvious that Music123 does not want to bother with returns.

I bought a guitar on their website that I had researched for some time. Music123 had the best price ($100.00 less than the competition) with free ground shipping and expected delivery of 6 to 9 days. I received my instrument in showroom condition in 7 days. Although I have some issues with the guitar manufacturer, Music123 was superb. I have no reason to contact customer service, except to say thanks, so I have no opinion in that regard. I received exactly what I ordered, at a great price, in the delivery time that I was quoted. I am very satisfied with Music123 and will purchase from them again, soon.

I ordered an Ibanez bass off of music123. I chose the free shipping because I'm cheap, and as usual I was promised 5-7 business days. Little did I know that that meant 3 and a half weeks. The package came well packed and all, so I'm not complaining about that. I don't know whether it was Fedex's fault or music123's but I prefer musiciansfriend/UPS.

On June15, purchased several items online with order total above US$ 2000.00. Very late shipment. As of today, June 19, only 1 of 7 items has been shipped. Items listed as In Stock are not and need to be backordered. Orders above a certain dollar amount require a call to customer service from your billing phone line to verify, delaying the order processing further. No on-line tracking for most items, only the item of an order that ships first. Contradictory statements as to availability and shipping dates from customer service. Will avoid using this company in the future. Compared to other online outlets, these folks have no business selling online. Dealing with them is like a trip back to the 1970s.

They sent me a guitar worth $2500 via UPS no signature required. I tracked the shipment and discovered that it was left on my porch. It wasn't and Music123 could have cared less and gave me the royal run around.
If you shop with Music123 you will be the fool.

I pre-ordered a Gibson Robot Guitar at their store on 1-11-08. Received a email verifying my purchase. Checking my order status showed "approved order". On 1-14, I emailed customer support asking for status, and received no reply. On 1-15, called their customer support, who said there was a problem with my credit card. My credit card company said there was no problem, that no order had been placed. Called customer support back, and after holding for 10 minutes, was told that they took more orders than they actually had product to fill them, and in truth, that was the hold up. There was no contact from them to me about this order, nor was it updated to show any problem on their web site. This is a horrible way to do business. They must take their business model from the airlines. Don't buy from these people.

I placed an order at Music123 on 12/17/2007 for a product with 2-day shipping in hopes of getting this product before Christmas. The next day, the order was approved, but was not shipped.

12/20/2007
Order had not yet shipped, so I emailed customer support. They did not respond. Their support phone # wouldn't go through.

12/24/2007
Order had not yet shipped, emailed customer support. They did not respond. Their support phone # wouldn't go through.

12/26/2007
Order not shipped, no response from customer support. Their support phone # wouldn't go through.

12/27/2007
I called and got through to customer support via phone. Music123 informed me that they canceled my order on 12/18/2007 because the product was not in stock. They apologized for not informing me and offered to sell me other products.

It is ridiculous that I had to wait 10 days to hear that my order was canceled. I cannot and will not do business with this company again. I was unable to contact them for over a week. I suggest you steer clear from this company.

Jeff

I placed a phone order and was given an order number and told I would receive an e-mail. Weeks later I had still received nothing in e-mail or shipped to me. A call to customer service turned up no trace of the order, after much waiting on hold. The best they could offer me was free expedited shipping if I placed the order AGAIN, but they don't deserve my money and I don't feel like wasting my time. No wonder they are going under if they can't even keep orders that have already been placed! Avoid at all costs.

i will never buy from music 123 ever again. they let you order items that are out of stock, but do not send you an email to tell you they are out of stock until two days later. the drum set ended up getting here on time, however it broke after two days. when receiving the drum module, the box was not even taped shut or sealed. that may explain why it stopped working.
It took music 123 three days to get me a shipping label so i could return the drums. then they tried to tell me it would be a month or longer before i could get my money back because they were "backed up in the warehouse". worst customer service ever.

i bought a 5 pc.pulse set drums are great but music123 is a different story it did not come with the hardware to mount the toms they told me they could not help me and to go to the guitar center and purchase the parts i need well i understand cymball stands etc. but tom mounts bad bad customer service manger name thomas very rude person will never deal with them again and everyone i see will tell them also

I purchased a lot of equipment from Music123 in the past (14 previous orders). But during the past two months, they shipped wrong items to me on every order ! And they still haven't corrected the problems - the items I originally ordered are no longer in stock, so I've been waiting for backorders over one month.

Music123 used to be good, but now they are terrible. Their quality has declined since they are now associated with Musician's Friend. I will never buy from them again !

I placed an order with Music123 on 11/02 for $227.08. Long story short, they overcharged me $10.61. By the time I realized what they’d done, the balance in my checking account was negative, and I ended up with $90 in overdraft fees.

I had to contact them multiple times before getting someone to admit that they made a mistake. (The first guy I spoke with had obviously never even visited their website.) They eventually apologized and issued a $25 refund.

I called my bank to dispute the overdraft fees. I had to fax them a copy of my invoice and several other documents. I’m still waiting for them to decide whether they will drop the fees. (They said that the process would take ten days.)

Also, the items I ordered arrived poorly packaged and dirty--like they’d been sitting in a dusty warehouse for a few years.

I’ve been ordering online for years, and I’m easy to please, but ordering from Music123 was a disaster. I will NEVER order from them again.

I bought an electronic keyboard. They never shipped it. After four days I called asking for it and they said they did NOT know when they were going to ship it. As they had trouble with the warehouse.
THIS WAS A B-DAY PRESENT AT LEAST THEY COULD HAVE LET ME KNOW THAT EITHER COULD NOT SHIP OR WERE GOING TO TAKE LONGER.
Definitely will not buy here again

I ordered a brand new midi controller Listed at $179.99 well over two weeks ago and i am just getting it now.I clearly ordered a new one but music123 felt like they needed to send me a used refurbished item that was badly scratched and missing the included software.the price listing on the refurb was $139.99 but music 123 still charged me the price of a brand new one
I'm still waiting on an answer on why they did that.

Music 123 is the absolute worst vendor
I have been been ordering a good portion of my music gear online for the past 6 years and i have had numerous problems with them over the years and this was my breaking point with them I will never deal with music123 again.

slow shipping, under the fake shipping policy.
unkind customer service.

paid like 30 dollars for the fastest shipping (1day)
but I had to wait more than a week.
come on, it's 'next day afternoon' delivery,
not a 'NEXT WEEK or NEXT MONTH' shipping!

i should order the stuff from some other website.

i'll never shop here again.

Their credit card verification scheme is broken and I couldn't get an CC telephone verified after three tries.

Their website is buggy. If you request to be notified when a product is available, and then order something else later, the first product will automatically be added to your order. I had requested to be notified when a white 80g ipod was available. I then placed an order for a black ipod and only when I got email notification could did I see that they were trying to sell me both. My account status on their website still shows both -- they ignored my phone calls and emails.

Steer clear of these clowns!

Ordered a PA system on 8/25/07. It is now 9/9/07 and I have received 4 different shipments. I wasn't too concerned until they charged my credit card and I am without one of the Speaker cabinets.
Bad place. Read the other negative reviews and realize that this bad service is the norm here.

Music 123.com has the best prices around. I have searched all over the internet and my local music stores and have never found anything cheaper than Music 123.com prices.
They also stand behind their purchases. I had 2 items that wasn't quite right and they Did exchange them.
They also have very fast delivery service.
So, look no more for any better prices around, because I have already done the research and Music 123.com IS the best prices and service.

Joseph B. Padilla, SR.
Pensacola, FL.

After placing a few orders with Music123 some of the items were on backorder and supposed to ship within 30 days. So 40 days later I contacted them to inquire about the items (I did so politely), The customer sales lady was very snooty and rude from the get go ..and kept putting me on hold for long periods of time.
She finally told me that one of those items had shipped 20 days prior with no further info(still haven't received the item 1 mo.after the supposed shipping date)and the other she said they might not be getting back instock and tried to issue me store credit in which I insisted on a refund. She then gave a long irritated sigh and raising her voice said "OK" Then she abruptly Hung-up phone on me. This is very similar to an experience I had with MF(but thats another review). I will stick with Zzounds from now on.

My order was placed in December as a Christmas present. It's now the end of April and still no product...and no explanation from Music123. I did receive one item I ordered, but the item I still don't have is apparently out of stock...even though the web site and my order confirmation clearly said it was in stock. After not hearing anything for three months I've now been calling Customer Service for a month. I get a different answer every time I call. I'm fist told it is in stock and they will ship it immediately. When it doesn't arrive I'm told that it must have been an inventory glitch...it really isn't in stock. Next I'm told "good news" your product is being shipped. When it doesn't arrive I'm told that "being shipped" meant that the manufacturer was shipping them to Music123...but that they didn't ship them. I do find the comments about the company being "sold" to be amusing. The wait times on the phone are crazy...and they've yet to answer the first e-mail. They can't manage to find my product, but they CAN manage to authorize my debit card every two weeks.

I purchased a stand with an oboe peg and an English horn peg on Feb 12. The Oboe peg and the stand were delivered in a timely manner. The English horn peg was not included in my order, and there was nothing on the packing slip to indicate if it was back ordered or an estimated ship date. I emailed them at least four times, with absolutely no response. They told me that the product was back ordered, when I contacted them by telephone in late February, and said it would be shipped in early March. It is now March 20, with no English Horn peg in sight. I contacted the company again by email (no response). I finally called the company again and they said they shipped the item today, but did not have a tracking number.

I would not recommend this retailer due to their poor customer service. Buy from Musician's friend instead.

I purchased a set of Seymour Duncan pickups on 4 January 2007 and paid immediately with PayPal, order number 4426473. I paid for premium shipping to Cape Town, South Africa. It is now 19 February 2007 and I have still not received the goods. I have sent them countless of emails to ask for an explanation and they have not had the decency to reply to even ONE of them!

Does anyone know how frustrating it is for a South African to save up and pay top Dollars for a product from a so called top online company and then being treated so badly!

Whether this product will ever arrive I don't know but what I DO know is that I will never ever shop at music123.com again!

International buyers BEWARE OF MUSIC123.COM!!

I ordered two Remo percussion drums @ Music123 on 18-Jul-2006 and was informed that the drums would arrive at the store on 02-Aug and 17-Aug, respectively. At the end of August nothing has been heard or seen from the order. Upon request Music123 told me that they haven't received the goods. In turn, the manufacturer told me that they haven't seen any order yet! After some back and forth between me, Music123 and Remo, the drums were finally shipped on 09-Oct and 13-Nov-2006.
The bottom line: More than 4 month to complete the order, and no responses unless you ask (and even then not helpful at all). BTW, if you pay with PayPal your money is gone when you place the order.

Music123 is currently restocking. Business is running as usual. There is no reason to change what you do as you conduct business with this company. Saxguys assessment of the Bankruptcy and the status of WWBW is not true...I am on the Senior Management team for the company and everything is running at Status Quo. We are re issuing PO's for Backordered items. We want to service all of our customers during the Christmas season. Many of our vendors are long-time friends and are seeking to help us through this event by providing product quickly. If you want to know more about the particulars of this Bankruptcy...do some homework on a 363 Chapter 11 filing.

There are 250 employees dedicated to servicing you our customer...many (including myself) are musicians who depend on you for their livelihood. Customer Service will not change...nor will any of our current return standards! Buy with confidence as you always have!

I ordered 6 items. Three were in stock and three were on back order. On the web site it states that you can expect back order items in 2-3 weeks. I received the in-stock items 2 weeks later. I spent the next 2 months checking on the status of my order. I got several different stories about when I could expect my items but no one was apologetic or seemed to care at all. At one point they told me that one of my items was in, then next time I talked to them it was not. Did they give it to another customer?
I asked if they could give a discount, overnight the items when they got them in, throw in a pair of drum sticks, something. The answer was no. After two months of stringing me along I was told that it might be another month before they got it in and I cancelled my order. At least they let me do that.

Buyer beware on this one! The web site shows a picture of three cowbells. I only received one of the three. See the following URL for "LP Rock Cowbell":

http://www.music123.com/LP-Rock-Cowbell-i12023.music

I guess I was under the false impression if there is a picture of three cowbells, I would receive three cowbells! I also assumed that since the description does not give you an option to select which of the three cowbells in the picture would be shipped, that the set was a bundled package.

When I contacted customer service regarding the incomplete shipment, they would not make it right or give me any sort of discount. I feel very much like a victim of bait and switch.

What a mess. Incompetent shipping Dept & rude beyond belief Customer Service Reps.
We ordered 2 items totaling $518.00. Both were supposedly shipped next day. We received tracking info for both items via email and received 1 item 4 days later. We never received the other. We called Music123 cust. service and were told (after being kept on hold for 1/2 hour) that the 2nd item was stuck in Chicago. Fine. We then called Fedex( the shipping service Music123 used) and were told by them that they had No Record of a 2nd package addressed to us! Called Music123 again and was told-by a very rude, bordering on hostile Rep.- that the second item was back-ordered and would be shipping soon, this after the 1st Music123 Rep. we spoke to had lied and said that both items had already shipped! wtf?!?
Long story short the item we did receive was returned and the entire order cancelled.
Please, anyone thinking of doing business with these losers be very, very careful. Or better yet, reconsider and shop somewhere else!

This is a horrible seller. I will NEVER do business with them again. I purchased a $1,500 Yamaha Xeno trumpet from them. They would not honor the price they gave me over the phone. I received a defective instrument. They were unhelpful on the phone and would not respond to e-mail. I had to resolve the problem directly with Yamaha. I buy almost everything online. This was by far my WORST experience. BEWARE!!!"

I purchased and paid for an order of 3 sets of Daisy Rock guitar picks from Music 123 in Feb 2006, by May, they had still not been delivered and I cancelled the order. On April 14, 2006 I purchased 3 more sets of Daisy rock guitar picks because they had a free shipping deal. It is now September 19, 2006 and they still have not been shipped. Music 123 is a lousy competitor to Musician's Friend who I have had no problems with when ordering anything. I ended up ordering the Daisy Rock picks from Musician's Friend at a higher price but received them within a week. My advice is do not use Music 123. Oh, and the customer service rep I talked to when I cancelled my first order was very rude.

Unacceptable, unreachable, inefficient they are (name it)!!! My credit card was charged and I was unable to cancel my 2 items, (guitar string and an acoustic guitar), service says it’s too late, and my order was finally shipped without my Guitar!!! Order status say Guitar was shipped and order completed. I received only guitar string (hey it’s high-priced for each guitar string about $60!!!). Customer service did no answer about many emails and fax I have sent... I’m in twilight zone with no guitar, no answer and still waiting, very sleazy!!! Its first time I halved problems with on-line shopping and goodness knows that I have made many transactions on-line before. I don’t know if I will have a result or if I will have to dispute for the money. I’m very tire and disgust to fight with them.…

POSTSCRIPT:

MAKE AN ORDER TO THIS PLACE IT'S LIKE A TOSS OF THE DICE, IF YOU’RE LUCKY IT’S GOES WELL AND YOU HAVE WHAT YOU WANT, AND ANOTHER TIME YOU GOT BIG PROBLEMS. IT’S VERY HAZARDOUSLY!!
…

I placed an order for a clarinet mouthpiece on Tuesday; it arrived Friday. No problems, no glitches, an entirely satisfactory transaction. Of course now they're sending me junk email, but what else is new?

My order has been "in shipping" for 5 days now. Although my credit card was charged within hours. so far 3 emails and 4 phone calls and the only human contact was a rude sales rep that cold transferred me to a dead extension. Never again, not worth the hassle.

Absolutely terrible experience. Received only part of my order while I was billed for whole order. Was unable to reach Customer Service by email or phone. Could not even receive return authorization for the parts of my order I received. Am still in dispute with credit card company. This is the worst on-line merchant I've ever encountered.

I've dealt with a number of on-line music retailers, and of that group, Music123 is probably the worst when it comes to customer service. Their prices are good, on-line selection is good, and ordering is easy- but heaven forbid you should call them with a question, or try to return a defective item.

These days I'll use them for something like strings or picks or drumheads, but I'd never order a guitar or other expensive item from them.

Horrible Experience!!! Christmas presents were never shipped and I wound up canceling my order when it did not arrive for Christmas. I ordered on December 10th!! Horrible communication, no follow up and the web site never updates or provides a tracking number. Every communication was initiated by me and they dropped the ball every time. Of course they did manage to charge my credit card quickly and accurately!!

DONT BE FOOLED BY THEIR RATING THEY ARE PROPPING UP THEIR RATING WITH BOGUS REVIEWS!!

The detailed reviews you see are the true reviews, the rest are all Bul$%**!

Got a great deal on a great guitar that was shipped the next day after we paid for it. Unfortunately, Music123 did not request signature confirmation and Federal Express delivered to the wrong address and the package is now lost. Music123 will not reimburse, refund, or reship the products. Melissa at Music123 said the company is not responsible for ensuring accurate delivery but said a claim was filed on our behalf with Federal Express. Fedex says it ain't so. That's all the company will do and hasn't responded to letters and faxes. A week before Christmas and we are out $1,400 and a big Christmas gift.

I ordered a digital recorder from Music123, which arrived as scheduled. Unfortunately, the item had been previously opened, was missing its power cord, and was an old production run which needed to be returned to the manufacturer to function correctly. I emailed Music123 customer service immediately, and repeatedly for the next several days, since I never received any response. In fact, after almost a month, I still have received no response. After I protested the charge on my credit card, I receive a return shipping label, still with no comment from Music123 on why they had sold a used item as new. Calling customer service, they could not confirm receipt of the returned item (despite UPS delivery confirmation), but did tell me it takes 10-business days for Music123 to transport such items "across the street" from their receiving dept to their warehouse. They could not confirm when, or if, a replacement would be shipped. In short, Music123's service was dishonest, non-responsive, inefficient and completely frustrating.

Unfortunately I cannot rave about these folks. On previous purchases (small items like strings) I had no need of customer service. This time I purchased a guitar and received a Jazz Bass. Customer service does not answer emails. Customer service does not answer the phone (automated system - call is transferred to "attendant", but never answered. I will not be shopping here again.

The order was messed up from the get go. Was supposed to ship UPS 2 day. Took them 3 days to ship it and then sent it by Fed Ex. Item arrived severely damaged. Took them a full day to reply and only because I called and waited on hold for a customer service rep for 20 minutes. She was rude too! The whole return process took 9 days when all that was needed was to issue a stinking call tag. One rep hung up on me because I got upset with her. The only plus was that once the order was picked up by UPS they did manage to credit us right away rather than making us wait for days longer. I would not shop here again. Yeah, the price was great but they messed up the order, it arrived damaged and they don't seem to care about keeping customers. Certainly not willing to expedite things. Having to wait 48 hours for an emailed reply or on hold for 20 minutes for customer service is just plain unacceptable.

Shopping at music123 was the worst online shopping experience I've ever had.
I ordered a workingman's 12 bass combo amp & cover on 9/19/05. the cover arrived in 3 days. The website boasted free and quick shipping times, and the amp was supposedly in stock.
after a week I sent an email to customer service trying to find out what was going on. No response.
I called, spent hours total on hold trying to find out what the story was. I finally cancelled the amp and ordered it from SWEETWATER (it came from Sweetwater in 4 days). Then I found out that the cover that came from music123 didn't even fit the Workingman's 12!
I returned the amp cover and it still took more emails and more phone calls to resolve the $17.99 that wouldn't go away. Music123 "refunded" the $17.99, but left a $0.58 balance on my account. I'm still emailing and calling to get rid of this $0.58, and get rid of MUSIC123.

These guys have the WORST Customer Service I have ever dealt with in any company. Their reps hang up on you. Just call them and when they quickly tell you their name so that you won't understand it, ask them to repeat it. They hang up. Ask them what their operator number is - they hang up. They all are in on this game they play, knowing that there is nothing you can do about it. They are rude. The time waiting to speak to one is unbearable. Then they usually do not know what is going on.

I ordered a Fender Rumble 100 amp over a week ago. In their advertisement, it states that availability is 3 to 5 days. Yet, they still do not have an amp to send me. It does not take a week to get an amp from ANYWHERE in the U.S. so they are just crapping out on me as usual.

Why do I buy from them? Prices, convenience of my MUSIC123 credit card, other than that, I would never buy from these bozos. They truly suck!

Ordered a flute 8/24/05; rec'd quickly, but it was defective. Called CS, very nice - sent a UPS label and offered to advance-replace the flute if I gave them a CC#. I did, but they did not Advance-replace the flute because they used the WRONG number (a debit card they also had) that was denied for this type of transaction. FINALLY, 2nd flute arrives. SAME DEFECT. Wonderful. Called CS - again, very nice, sent UPS label, etc., but I told them I didn't want to replace the flute and made that very clear on the paperwork that I sent back with the flute. Today, rec'd email that they are sending replacement flute. Called CS - they said that the records show that I ordered an advance-replacement (which wasn't what this third flute would have been anyway since they didn't ship it out until the 2nd flute was rec'd there). They are incompetent, have NO quality control, can't keep anything straight, do NOT answer email, so don't bother. I am SO through with this company -- and I hope they just go out of business, because their business practices are appalling.

Terrible overall. Received part of the order OK. A month after I placed the order I still had not received two of the items I ordered. Made numerous calls to customer service, but no one has a clue. When you call customer service you will need lots of time and patience. Be ready to wait 20 to 30 minutes before you can speak to someone.
I finally got one of the items missing shipped but it was the wrong item. I got a refund.

Don't buy from this store. I have been waiting over two weeks for something they said they had in stock. My card was charged when I ordered but I have no information as to when or if the item will ever arrive. Customer service were unfriendly and unhelpful. They say I may have to wait another 2 weeks until the item ships and can't seem to see why waiting a month (for something they say on their website will be shipped the same business day) is a problem. As far as I know I may not even get the item. I will never buy from this store again and would certainly prefer to pay a higher price for something then put up with the service I have received from music123.

The worst company I have ever dealt with. Took over a month to ship my order. However, I canceled it by phone and was told it was canceled. Then it shows up. 20 minutes to get through to customer service. Some customer service. STAY AWAY

Our experience with Music123 has been a nightmare. We've tried to order things on a couple different occasions, and each time we've been given improper information about inventory stock, had issues receiving the items, been given constantly-changing delivery information, and had ridiculously ill-informed customer service conversations. I would avoid doing business with this website (which, by the way, operates under several different names) at all costs.

bad! - people online who sell items that they do not stock
are idiots and should be delt with caution. so:

1) music123.com never answered any emails

2) music123.com charged the credit card immediately and didn't ship first.

3) i was twice put on hold for more than hour (a treatment i'd sadly expect from verizon or another phone company), and than they (music123.com) lied twice to me about item being shipped. i bet there is only one customer rep. 10:00-12:00 and 13:00-16:00

4) i still gave them 14 days to deliver such a simple thing - a stompbox and they didn't manage to do that.

5) i canceled the order and i hope i'll get my card charged back without going through the dispute.

I recently bought a guitar that was supposed to come with a free guitar bag. The guitar arrived, packaged well, but no gig bag. Since all of the other items I ordered at the same time arrived I figured I would give them a call. It took me 5 days of trying to finally get off hold and to speak to a person. I just finally decided I was going to stay on the phone no matter how long it took. I had sent two emails and had no response by then.

The rep that I spoke with was horrible. Had trouble just looking up my order and when I mentioned I was supposed to get a gig bag, had no idea what a gig bag was. All she could tell was they must be out of them but could not give me any sense that I would get one. My guess is I never will so I bought one from one of their competitors. I'll be keeping my fingers crossed that the guitar doesn't need repairs, I would hate to have to try and work through this process with them.

The problems I have encountered with Music123 are more than frustrating. Repeated promises from staff to assist me, “we will get back to you,” have provided no real help.

I placed an order with Music123 (order #1256311 – totaling $1,153.56) on August 12. Some items arrive on August 18, but I expected much more. The guitar case arrived on September 3, but it is not the item described on the web. According to emails I received from Music123 and according to the information posted on the website, all items, except the guitar case, have shipped. My credit card has been charged for all items, but four of those items have not come and no one can tell me when they will come. A drum-set for my son, ordered in plenty of time for his birthday Aug 22, still has not come – leaving me without a gift.

Repeated calls, emails and faxes have been left unanswered.

Feeling perturbed and dismayed at this apparent lack of concern for any decency in customer care, I am left to believe that my only recourse will be through outside mediation.

THEY WERE HORRIBLE!! I ordered 12 items including a guitar, amp and guitar stand. My account online said that all but 1 item (a pair of strap locks) shipped. It was false! I got everything, but the guitar, amp and guitar stand! I called customer service, waited 15 minutes for a rep. who then preceded to tell me that after a week there site was wrong and they are still trying to locate the items in their own warehouse! She left me not having any idea when I will get these items at all. That evening I went to the site to email the situation again to customer service to ask them to give me an estimated ship date. The form bombed out on me 3 times and the link given to report the problem goes right back to the same form that erred out! It is getting ridiculous. I'm not sure I'll shop at this store again.

THEY WERE HORRIBLE!! I ordered 12 items including a guitar, amp and guitar stand. My account online said that all but 1 item (a pair of strap locks) shipped. It was false! I got everything, but the guitar, amp and guitar stand! I called customer service, waited 15 minutes for a rep. who then preceded to tell me that after a week there site was wrong and they are still trying to locate the items in their own warehouse! She left me not having any idea when I will get these items at all. That evening I went to the site to email the situation again to customer service to ask them to give me an estimated ship date. The form bombed out on me 3 times and the link given to report the problem goes right back to the same form that errd out! It is getting ridiculous. I'm not sure I'll shop at this store again.

DECEMBER 13, 2005:
Since my initial review of MUSIC123 I felt I must update my review by adding that MUSIC123 did credit the shipping costs on all my items since they did not ship when they said that they would.

THEY WERE HORRIBLE!! I ordered 12 items including a guitar, amp and guitar stand. My account online said that all but 1 item (a pair of strap locks) shipped. It was false! I got everything, but the guitar, amp and guitar stand! I called customer service, waited 15 minutes for a rep. who then preceded to tell me that after a week there site was wrong and they are still trying to locate the items in their own warehouse! She left me not having any idea when I will get these items at all. That evening I went to the site to email the situation again to customer service to ask them to give me an estimated ship date. The form bombed out on me 3 times and the link given to report the problem goes right back to the same form that errored out! It is getting rediculous. I'm not sure I'll shop at this store again.

My order is now over a month, 4 phone calls, 6 e-mails old and i still havn't got my order. they gave me the same BS about moving the wharehouse i have seen in many complaints. I understand it may be a confusing time for them but... that dose not explain why my 6 e-mails have gone unansewerd and on 2 of my 4 calls to customer "service" i have been told i would be called right back and of course have never got a call from them. they did try to send my microphone after the 3rd call i made to them, but they sent me a trumpet case insted... now they will do nothing to correct my order untill they get the trumpet case back... the prices are good but they do NOT care about the customer in the least. i encourge all my "Musicion Friends" to find another on line company to order from.

Still not delivered after 6 weeks.They do not reply to emails.Tried to contact by phone only to be put on hold for twenty minutes at a time and then disconnected.Iwill never shop there again and will warn my friends of the same.

Music 123 is going down the tubes. In the past my experiences were good. Now, I have been waiting ONE MONTH for my order -- noone answers the phone at customer service. the few times I have gotten through, I was given excuses about a "new warehouse" but an ABSOLUTE REFUSAL TO EXPIDITE MY ORDER IN ANY WAY. I am currently considering filing a consumer fraud compaint. I WILL NEVER DO BUSINESS WITH MUSIC 123 AGAIN!

They've had the order for six weeks, charged my credit card five weeks ago, and have shipped one item of the seven I ordered. Customer service hold time is 25 to 30 minutes. They tell you things will ship in two days and a week later tell you exactly the same thing. Low prices but a total nightmare to deal with.

They are total frauds. They billed my credit card on 8/2 for a $2000+ guitar ordered on 7/22/05. It's 8/25 and I am still waiting for delivery. Customer services representatives are pathological liars. After endless phone complaints and emails (which were ignored) I threatened in my last phone call (on hold for 40 minutes)to contact the New Jersey Attorney General (they are based in Cherry Hill NJ) and lodge a complaint for fraud and deceptibe trade practices. Am thinking of notifying the FTC as well since they ship interstate. I encourage all other victims to take similar action. Oddly after my threat to take legal action, my order went from the meaningless "now shipping" status to "shipped" status. Maybe they think this will throw me off the trail for awhile. But since their order tracking device is nonfunctional I can only assume this is part of their game. The item has remained in "shipped" status now for 5 days.

I ordered a product, was charged for it, never received it, found out it wasn't in stock two months later. It takes at least 20 minutes to talk to customer service (e-mail response took two weeks). I asked for a full refund and they charged my credit card for more money!!! Never shop here!!

I have ordered from Music 123 in the past, for smaller priced items- strings, picks, etc, and never had a problem. However, I recently attempted a larger priced instrument, and you would expect that a retailer would take better care with a larger sum of money. It was a terrible experience. The item was listed in stock (approx $2000) and promised 48 hour shipping. My card was charged immediately. After 10 days, and no product, I called customer service and was on hold for 30 minutes. I was then told that they had "recently" changed warehouses and could not "find the item." Looking back on the reviews and other lists, this "change of warehouses" has been going on for months. I never received any replies to my email inquiries; I canceled my order, and my card has yet to be credited... Maybe after a logistics overhaul this may be a good store, but I would advise you to stay away until then...

I have order 2 items from music123.com 3 weeks ago.. and until today i haven't receive my item.. when i try to call the customer service nobody answering me. I wait for almost 1 hours for only to calling them but there is still no response from them !

such a bad experience to shop at music123.com !
I'll never buy the item from them again in the future nor introduce them to my musician friends !

Incomplete order. 1 out of 6 items arrived. VERY POOR customer service, no response to numerous e-mails or daily phone calls. I have been a customer for over 3 years and will not buy here again. There are other stores who care about their customers.

I placed an order on July 15th ... Still have NOT rec'd the order. I have called and emailed - got the response that they're moving the warehouse, etc. Whatever - this WAS supposed to be a b'day gift (in July). This is absolutely the worst service I've ever had. At the very least when the item is shipped (if EVER) it should be FREE OVERNIGHT but I know that won't happen. I have already been charged for the item. I WILL NOT be ordering from this company again.

i placed my order on 7/2/05 and my order has been on "now shipping" status since 7/7/05. it's now 7/27/05 and my order hasn't been shipped yet. then, they announced that they're moving their warehouse on 7/15/05 and are giving free shipping (my item is included). i had to call before they said they'll offer me free shipping also. i have been very patient with them and i am always polite on the phone. but just now, i got attitude from one of their customer service representatives when i told her that i'll be going out of town and i'm worried that no one would be there to sign for my order. come on now - i just want to arrange to have someone to pick up my order!

THEY SAID THEY SHIPPED IT OUT ALL TOGETHER IN FACT THEY PUT IT ON MY ORDER PAGE THAT THEY SHIPPED IT OUT IT EVEN HAD A TRACKING NUMBER. I GOT A PACKAGE TODAY. I GOT THINGS THAT GO WITH MY KEYBOARD BUT NO KEYBOARD! I CALLED FEDEX THEY SAID THEY DON'T HAVE ANOTHER PACKAGE FOR ME. I CALLED MUSIC123 THEY DECIDE TO TELL ME TODAY THAT THEY HAVEN'T EVEN GOT IT OUT OF THE WAREHOUSE YET AND THEY WILL NOT FILL ANY MORE ORDERS UNTIL NEXT TUESDAY.THIS IS NOT GOING TO BE VERY GOOD FOR THERE BUSINESS.I WILL NEVER SHOP THEM AGAIN
THERE CUSTOMER SERVICE IS A JOKE. THEY ARE NASTY AND DON'T CARE ABOUT A CUSTOMER THEY HAVE.

Into the third week now and I have now received my order an in stock item by the way. When I called to ask about it I was hung up on twice once by the customer service rep and again when I called back to talk to my sales rep. I see no excuse for a three week delay in shipping in stock items and on excuse for the treatment of customers by music 123

Order placed and item delivered in 9 days. The customer service is not that good, there was a delay of a few days and I did'nt recieve an email explaining the delay, which is not good for piece of mind but in the end it did'nt matter. Instruments etc cost twice as much in some cases down here in New Zealand so my purchace was well worth and small effort it took.

Delivery very slow getting shipment out, Then when I order two things they stated both were in stock and I said ok I want to order them and then when my shipment comes in I am missing one box and then I called the company and they stated.....OH we don't have that now it's on back order will send you a e-mail when it is ship. They take your money when it's not in stock and then let you know 9 days later it's on back order when you have to call them.

I ordered a drum mat back in November of 2004. I kept getting strung along about how soon it would be delivered. I finally CANCELLED the order in mid-April of 2005. After waiting more than 4 1/2 months, I decided to take my business elsewhere. Sometimes you get what you pay for...that goes for customer service, as well.

I just recently made an order to Music123 for a drum set and several other accessories. The drum set was delivered to me within 36 hours! It came very well packed and in perfect shape. The other accessories were here within 3 days of ordering. Everything I ordered was in great condition and packed very well. This was my first order with Music123 and I was very impressed. I will continue to shop with them in the future.

I buy from music123 routinely, for myself and my children. They have fast and reliable customer service, and ship products in a timely manner. If there are any product availability issues, they are quick to notify me, and always give an 'expected ship' date.

For purchasing school band instruments to pro audio, the web site selection and customer service has been above the pack.

Absolute night mare to do business with. Ordered resonator guitar. Received broken. Returned and waited........and waited.........and waited. Finally they said they were shipping another in 24 to 36 hours. 72 hours later I email and am told they may not have one now!!!!!! 4 weeks to the day. They have my money and I'm still waiting!!!!!! Worst company I have ever done business with on or off line!!!!!!!
Absolute nightmare I'm tellin' ya!!!!!!

I've ordered many instruments and equipment. Haven't been able to beat their price. Hands down, best customer service I've ever encountered. Site easy to navigate with many great options. Emails are answered promptly by experts. In stock items come quickly.
The downside--backorders. Don't hold your breath, and don't try to order anything you need immediately if it's on backorder. There doesn't seem to be any guarantee, and I've been waiting nearly two months for a drum head I need. Had to go somewhere locally just to get a substitute head to hold me over. Same situation with one of their guitar stands...waiting...waiting...waiting...I finally canceled that order and went to www.musiciansfriend.com to get the stand I needed.

I ordered a Michael Kelly acoustic bass from Music 123 through E-Bay and waited almost 3 weeks for delivery. I did communicate with customer service via e-mail and did get satisfactory replies, but still was a little leery of their vague answers. When the guitar finally arrived (Fed-Ex delivered it to the front porch of the house next door, and it spent a cold December night outdoors), the preamp was broken at the holder. I repaired it myself with no visible damage, but didn't bother to call Music 123 or Fed-Ex (who I'll bet would have ended up with the blame). I will probably not buy from them again. I have used Musician's Friend for several years, and have never had a problem with them.

Please avoid this business. I ordered a guitar, amp, and cable as a gift on the evening of December 24th. The next business day for processing was December 27th. However, due to inventory reasons, the order will not ship until January 5th -- 8 business days later.

The company did not inform us of its inventory process until 4-5 days following our order, so Music 123 lied about the 5-10 business-day shipping time.

I ordered a guitar advertised on November 23, 2004. It is now December 29 and still no guitar. I keep getting these polite notes saying a later date and a later date. I think this is very wrong to advertise something that can't be provided. They have not been able to do anything toward even assuring me this guitar will arrive at the latest date of Jan. 11th that is now predicted. I will not recommend their service. If you plan to buy from them make sure you have months to get the item. C. Dennis, SC

I have tried to order from them twice and each time they lead me to believe the item was in stock, when actually they didnt have it and could not give me a date when it would arrive, I found this out only after calling them. I do not recommend them at all.

I ordered a guitar for my son for Christmas. The estimated ship date was December 5th. By December 14th, I hadn't heard anything so I emailed them. They then informed me that the first date was only an estimate and I should not have relied on it. They gave me a new ship date of December 27th. Now I have to scramble to find somewhere to ship the same item in time for Christmas. Very poor customer service!

I recently ordered an Epiphone Les Paul 100 and when it arrived it had an annoying buzz on the Fifth and sixth strings. I worked with an excellent rep on the phone and returned it for another which arrived in less than a week. This one had a similar problem so I upgraded to a Les Paul Standard and received this one again in under a week. Had it now for three months and it is excellent. Music123 was very helpful and understanding. They made me feel that their goal was my satisfaction. Would definitely shop there again.

Speedy delivery! Orders tend to be very accurate. I have had problems with two orders -- which the Music123 folks bent over backwards to correct (at their great cost, I might add). Orders have included microphones, mic stands, music stands, a guitar, a Fender Passport 150 sound system, guitar strings, and a mess of "other stuff" like cables and picks and God knows what else. The web site is easy to use, the catalog you'll get in the mail is attractive, the customer service is very responsive. In sum, even with a couple of glitches, I'm a repeat customer and will continue to be!

I have had only one experience with online purchase from Music123. I ordered a Yamaha Xeno trumpet, received it within a week, tried it and found it inferior to my Bach Strad 72L. I returned it to Music123 and received a credit card refund by the next billing cycle. No problems, no hassle. Incidentally, the address given for the return was the same address for returns to Woodwind & Brasswind, so maybe they share more than a web host. In any case, my experience with Music123 was not unpleasant.

I have purchased from Music123 four times and have had no problems except with Fedex "guaranteed delivery time".
Music123 uses Fedex domestic shipping exclusively.
They use UPS for international.

music123 has comparatively good prices but when it comes to waiting for an order, watch out. i purchased a guitar from them a little under a month ago, but my guitar has not even been SHIPPED yet. and i was informed that it won't be shipped for another week! the other items came promptly but waiting over a month for any item is a ridiculous way to conduct business online.

Music123 was recommended by someone I met at a gig, who mentioned that prices were attractive and delivery was speedy. I went ahead to order a replacement drumhead and sure enough, Music123 was quick to dispatch it (looking at the tracking history on the web). However, when it arrived in Britain, UPS was unable to deliver it because they did not have the full address (no prizes for guessing who was unable to provide UPS something as simple as address). Anyway, UPS proceeded to lie about how the receiver refused to sign for the goods when they eventually found the right delivery address (or perhaps, they Music123 provided them with the wrong address). When I got round to calling UPS UK, they were unhelpful to say the least. I eventually went out of my way to collect it. I dont see why I should pay premium shipping rates for such inferior service. What's the point of having really attractive prices when they cant do a competent job of delivery. Music123 has absolutely no concept of customer relations (shocking given that it is a US-based business).

I have purchased 2 major items from music123: a bass guitar last year and a bass amp recently. the bass guitar order was sluggish, but it wasn't too bad so i shrugged it off. however, the bass amp order has far failed my expectations. they said it was in stock when i ordered, and then a week or so after i order, they say its "on order from the manufactorer" and that it would be a MONTH before THEY even got it, which meant it would be a looooong time before i got my amp. if i would've known it would be this long to get the amp, i would've never ordered. the only good thing music123 has going for them is prompt customer service response, but that still doesn't make up for the absolutely ridiculous sluggishness of my order. i am very dissatisfied and i doubt i will buy anything major from music123 again.

When I searched online for a placed to buy my children their band instruments, I came across Music123.

They had a great selection and great prices (not to mention Zero Sales Tax)

I called and got Jasone in the sales department. He was very friendly and knowledgeable. My order even arrived earlier than he said it would!

I will definitely call Music123 in the future since I've had nothing but good luck with their company.

Placed several orders with Music123 and had excellent service. All orders arrived in a timely manner and in perfect condition.

I was in a local music store looking at a few guitars and basses and I saw a few that I was really interested in.

I decided to think about which one I wanted to buy and take a look online to see if there were any better deals going on.

I searched google for the guitar and Music123 was the first link that came up, They had the guitar in stock, factory sealed (no one was able to abuse the guitar in a local store) and NO SALES TAX!

I called up, ordered the guitar, free shipping, it arrived earlier than expected and it was PERFECT!

I've since bought another guitar and amp head from Music123, and I am always very pleased with the service and delivery.

Check them out if you're tired of paying sales tax on instruments that have pick scratches all over the front of the body.

Music123 is awesome! I have ordered many times and have always received expert advice, courteous customer service and prompt delivery. They have a customer for life in me!

This store sucks. BEWARE they don't seem to have stock AND they do not ship on time. My order was 3 MONTHS !

Purchased a Washburn XB-120 bass guitar from Music 123 about 2 years ago. I wanted to learn to play and this bass was reasonable ($219). Delivery was a little slow, 3 weeks and poorly packaged....a cardboard box with a couple of pieces of newspaper on the sides with some nylon banding aroun the box. The guitar had a small nick on the body which I wasn't too concerned about. Although it was playable, the action was a little high so I brought it to a local shop to be set up better. The technician looked at and said the neck was "shot" (not straight) and could only make a little better. I e-mailed Music123 but never got a response I've since purchased another bass from a music store, still have the Washburn and not sure what I'm going to with it. Wouldn't purchase from Music123 again.

I recently ordered a discounted (open box) digital piano from Music123.

A day or two after I placed the order, I received an e-mail notification that the item ordered was out of stock and was on order with the vendor. I wrote back to ask how an open-box item could be on back-order. The next day I received a message informing me that another customer had ordered the same item just before I did and that there was no open-box item to sell to me. Music123 would, however, sell me a new digital piano at the open-box price.

As you might expect, I was quite pleased with this and they earned my trust by making up for their inventory error. I received the item as promised and in pristine condition.

I was disappointed in the fact that Music123 sent me a guitar and a case, and the case didn't fit the guitar. Obviously you are completely on your own when buying from the Music123 website so be sure you know exactly what you're doing. Music123 customer service was unapologetic and in 2 sentences essentially told me "sorry pal, it's your problem"...don't expect much in the way of service from this company, they definitely will not go outside their very tight lines of service.

I ordered a Vancore 4.3 Marimba with several accessories. They worked with me and were consistently available to answer questions and make changes. Almost everything I ordered was on backorder, but that had a lot to do with the items I needed, the delays were not bad and they went to outside companies when they needed to. I will definately do business with them in the future.

I too was a bit worried after reading some not so good reviews about Music 123. But I ordered a Ludwig Accent Combo LR1125RC Drum Set from them and everything went fine. A drummer in the Sales Dept. helped me decide on a set suitable for my daughter since I know nothing about drum sets. He explained the differences between a couple of sets and I was able to make a decision. He took my order on a Friday afternoon, said it would ship the following Tues. and to expect it to arrive the following Friday thru Tues. and sure enough it was there Saturday. They also matched Same Day Music's price and shipped for $8.00 less than Same Day. The set is just beautiful and arrived in perfect condition. Overall I was very happy with the entire experience - no complaints and I was very happy with the cheaper shipping too.

I ordered a Guitar, tuner, cord, and some pics. I opted for the free delivery. About a week into the order there was some confusion (probably caused by me changing the tuner 3 times)and the order was put on hold. They asked me if I intended to cancel and I told them I needed the order ASAP. I talked to customer service and they were very helpful. They upgraded my order and it was shipped overnite (no charge) and arrived on Tuesday all in good shape. I still have the case on backorder but I'd expect it to show up once they get it. Oh, and Roe discounted everything on the order to the tune of about 10%. Thanks Roe!!!.

I live in Australia and was at first hesitant about ordering from a company that was so far away. Well, that was about ten orders ago, and I can honestly say that Music 123 really does set the benchmark for great service, courtesy and customer satisfaction. communication has always been swift and courteous, and goods have been delivered on time and without hassle. The folk at music123 are great. I have spoken to many of them and they have been eager to help and cut me a great deal. Sometimes they have even chased around for some rare or difficult to get item. These people are really fair dinkum - best online experience. thanks guys (and gals)

Had a great experience. I was really apprehensive about going through them because of all the reviews. The delivery was quick (3 days from ordering) and customer service was prompt in getting back to me.

Guitar was signed and in just as described. Would recommend.

I just ordered a new ESP guitar and Marshall amp from music 123 along with several guitar accesories including an effects pedal. They were the least expensive price on the internet. All my gear was in stock and shipped within one day of when they said and i got it one day before they said i would. I had seen some bad reviews, but I had no problem with them. I actually had a question on my guitar, the site showed it as a 22 fret and it was just a misprint, and the rep assured me it had 24 frets. I would buy from them again for sure.

I ordered an ESP H-202 in See Thru Green December 14, 2003. It was a close out item for $219 List Price of $499. I was told it would probably arrive late because I ordered it just before Christmas 2003 with the Free Shipping option and they said 3 day delivery (a $39 shipping option)was being given priority. To my surprise I got it today (December 24th). The guitar is beautiful and was delivered in excellent condition.

I ordered a bass amp for my husband for Christmas and due to this site's poor status of inventory, I found out after the order was placed that I would not receive the item until AFTER Christmas. This caused me to have to cancel this order and find it elsewhere. This was a disappointing first experience.