Music123 Online Store

I was in a local music store looking at a few guitars and basses and I saw a few that I was really interested in.

I decided to think about which one I wanted to buy and take a look online to see if there were any better deals going on.

I searched google for the guitar and Music123 was the first link that came up, They had the guitar in stock, factory sealed (no one was able to abuse the guitar in a local store) and NO SALES TAX!

I called up, ordered the guitar, free shipping, it arrived earlier than expected and it was PERFECT!

I've since bought another guitar and amp head from Music123, and I am always very pleased with the service and delivery.

Check them out if you're tired of paying sales tax on instruments that have pick scratches all over the front of the body.

i placed my order on 7/2/05 and my order has been on "now shipping" status since 7/7/05. it's now 7/27/05 and my order hasn't been shipped yet. then, they announced that they're moving their warehouse on 7/15/05 and are giving free shipping (my item is included). i had to call before they said they'll offer me free shipping also. i have been very patient with them and i am always polite on the phone. but just now, i got attitude from one of their customer service representatives when i told her that i'll be going out of town and i'm worried that no one would be there to sign for my order. come on now - i just want to arrange to have someone to pick up my order!

My order has been "in shipping" for 5 days now. Although my credit card was charged within hours. so far 3 emails and 4 phone calls and the only human contact was a rude sales rep that cold transferred me to a dead extension. Never again, not worth the hassle.

The worst company I have ever dealt with. Took over a month to ship my order. However, I canceled it by phone and was told it was canceled. Then it shows up. 20 minutes to get through to customer service. Some customer service. STAY AWAY

Order placed and item delivered in 9 days. The customer service is not that good, there was a delay of a few days and I did'nt recieve an email explaining the delay, which is not good for piece of mind but in the end it did'nt matter. Instruments etc cost twice as much in some cases down here in New Zealand so my purchace was well worth and small effort it took.

Purchased a Washburn XB-120 bass guitar from Music 123 about 2 years ago. I wanted to learn to play and this bass was reasonable ($219). Delivery was a little slow, 3 weeks and poorly packaged....a cardboard box with a couple of pieces of newspaper on the sides with some nylon banding aroun the box. The guitar had a small nick on the body which I wasn't too concerned about. Although it was playable, the action was a little high so I brought it to a local shop to be set up better. The technician looked at and said the neck was "shot" (not straight) and could only make a little better. I e-mailed Music123 but never got a response I've since purchased another bass from a music store, still have the Washburn and not sure what I'm going to with it. Wouldn't purchase from Music123 again.

Placed several orders with Music123 and had excellent service. All orders arrived in a timely manner and in perfect condition.

They are total frauds. They billed my credit card on 8/2 for a $2000+ guitar ordered on 7/22/05. It's 8/25 and I am still waiting for delivery. Customer services representatives are pathological liars. After endless phone complaints and emails (which were ignored) I threatened in my last phone call (on hold for 40 minutes)to contact the New Jersey Attorney General (they are based in Cherry Hill NJ) and lodge a complaint for fraud and deceptibe trade practices. Am thinking of notifying the FTC as well since they ship interstate. I encourage all other victims to take similar action. Oddly after my threat to take legal action, my order went from the meaningless "now shipping" status to "shipped" status. Maybe they think this will throw me off the trail for awhile. But since their order tracking device is nonfunctional I can only assume this is part of their game. The item has remained in "shipped" status now for 5 days.

I ordered a product, was charged for it, never received it, found out it wasn't in stock two months later. It takes at least 20 minutes to talk to customer service (e-mail response took two weeks). I asked for a full refund and they charged my credit card for more money!!! Never shop here!!

My order is now over a month, 4 phone calls, 6 e-mails old and i still havn't got my order. they gave me the same BS about moving the wharehouse i have seen in many complaints. I understand it may be a confusing time for them but... that dose not explain why my 6 e-mails have gone unansewerd and on 2 of my 4 calls to customer "service" i have been told i would be called right back and of course have never got a call from them. they did try to send my microphone after the 3rd call i made to them, but they sent me a trumpet case insted... now they will do nothing to correct my order untill they get the trumpet case back... the prices are good but they do NOT care about the customer in the least. i encourge all my "Musicion Friends" to find another on line company to order from.

Incomplete order. 1 out of 6 items arrived. VERY POOR customer service, no response to numerous e-mails or daily phone calls. I have been a customer for over 3 years and will not buy here again. There are other stores who care about their customers.

Unfortunately I cannot rave about these folks. On previous purchases (small items like strings) I had no need of customer service. This time I purchased a guitar and received a Jazz Bass. Customer service does not answer emails. Customer service does not answer the phone (automated system - call is transferred to "attendant", but never answered. I will not be shopping here again.

The order was messed up from the get go. Was supposed to ship UPS 2 day. Took them 3 days to ship it and then sent it by Fed Ex. Item arrived severely damaged. Took them a full day to reply and only because I called and waited on hold for a customer service rep for 20 minutes. She was rude too! The whole return process took 9 days when all that was needed was to issue a stinking call tag. One rep hung up on me because I got upset with her. The only plus was that once the order was picked up by UPS they did manage to credit us right away rather than making us wait for days longer. I would not shop here again. Yeah, the price was great but they messed up the order, it arrived damaged and they don't seem to care about keeping customers. Certainly not willing to expedite things. Having to wait 48 hours for an emailed reply or on hold for 20 minutes for customer service is just plain unacceptable.

THEY WERE HORRIBLE!! I ordered 12 items including a guitar, amp and guitar stand. My account online said that all but 1 item (a pair of strap locks) shipped. It was false! I got everything, but the guitar, amp and guitar stand! I called customer service, waited 15 minutes for a rep. who then preceded to tell me that after a week there site was wrong and they are still trying to locate the items in their own warehouse! She left me not having any idea when I will get these items at all. That evening I went to the site to email the situation again to customer service to ask them to give me an estimated ship date. The form bombed out on me 3 times and the link given to report the problem goes right back to the same form that errd out! It is getting ridiculous. I'm not sure I'll shop at this store again.

DECEMBER 13, 2005:
Since my initial review of MUSIC123 I felt I must update my review by adding that MUSIC123 did credit the shipping costs on all my items since they did not ship when they said that they would.

THEY WERE HORRIBLE!! I ordered 12 items including a guitar, amp and guitar stand. My account online said that all but 1 item (a pair of strap locks) shipped. It was false! I got everything, but the guitar, amp and guitar stand! I called customer service, waited 15 minutes for a rep. who then preceded to tell me that after a week there site was wrong and they are still trying to locate the items in their own warehouse! She left me not having any idea when I will get these items at all. That evening I went to the site to email the situation again to customer service to ask them to give me an estimated ship date. The form bombed out on me 3 times and the link given to report the problem goes right back to the same form that erred out! It is getting ridiculous. I'm not sure I'll shop at this store again.