Music123 Online Store

The problems I have encountered with Music123 are more than frustrating. Repeated promises from staff to assist me, “we will get back to you,” have provided no real help.

I placed an order with Music123 (order #1256311 – totaling $1,153.56) on August 12. Some items arrive on August 18, but I expected much more. The guitar case arrived on September 3, but it is not the item described on the web. According to emails I received from Music123 and according to the information posted on the website, all items, except the guitar case, have shipped. My credit card has been charged for all items, but four of those items have not come and no one can tell me when they will come. A drum-set for my son, ordered in plenty of time for his birthday Aug 22, still has not come – leaving me without a gift.

Repeated calls, emails and faxes have been left unanswered.

Feeling perturbed and dismayed at this apparent lack of concern for any decency in customer care, I am left to believe that my only recourse will be through outside mediation.

I recently bought a guitar that was supposed to come with a free guitar bag. The guitar arrived, packaged well, but no gig bag. Since all of the other items I ordered at the same time arrived I figured I would give them a call. It took me 5 days of trying to finally get off hold and to speak to a person. I just finally decided I was going to stay on the phone no matter how long it took. I had sent two emails and had no response by then.

The rep that I spoke with was horrible. Had trouble just looking up my order and when I mentioned I was supposed to get a gig bag, had no idea what a gig bag was. All she could tell was they must be out of them but could not give me any sense that I would get one. My guess is I never will so I bought one from one of their competitors. I'll be keeping my fingers crossed that the guitar doesn't need repairs, I would hate to have to try and work through this process with them.

bad! - people online who sell items that they do not stock
are idiots and should be delt with caution. so:

1) music123.com never answered any emails

2) music123.com charged the credit card immediately and didn't ship first.

3) i was twice put on hold for more than hour (a treatment i'd sadly expect from verizon or another phone company), and than they (music123.com) lied twice to me about item being shipped. i bet there is only one customer rep. 10:00-12:00 and 13:00-16:00

4) i still gave them 14 days to deliver such a simple thing - a stompbox and they didn't manage to do that.

5) i canceled the order and i hope i'll get my card charged back without going through the dispute.

Our experience with Music123 has been a nightmare. We've tried to order things on a couple different occasions, and each time we've been given improper information about inventory stock, had issues receiving the items, been given constantly-changing delivery information, and had ridiculously ill-informed customer service conversations. I would avoid doing business with this website (which, by the way, operates under several different names) at all costs.

THEY WERE HORRIBLE!! I ordered 12 items including a guitar, amp and guitar stand. My account online said that all but 1 item (a pair of strap locks) shipped. It was false! I got everything, but the guitar, amp and guitar stand! I called customer service, waited 15 minutes for a rep. who then preceded to tell me that after a week there site was wrong and they are still trying to locate the items in their own warehouse! She left me not having any idea when I will get these items at all. That evening I went to the site to email the situation again to customer service to ask them to give me an estimated ship date. The form bombed out on me 3 times and the link given to report the problem goes right back to the same form that errored out! It is getting rediculous. I'm not sure I'll shop at this store again.

Terrible overall. Received part of the order OK. A month after I placed the order I still had not received two of the items I ordered. Made numerous calls to customer service, but no one has a clue. When you call customer service you will need lots of time and patience. Be ready to wait 20 to 30 minutes before you can speak to someone.
I finally got one of the items missing shipped but it was the wrong item. I got a refund.

I purchased a clarinet and various accessories. I received the accessories ( poor packaging) but I've never received the clarinet. Two weeks later, I called to see why the clarinet was never shipped and I was told that it was not in stock and they don't know when It'll become available. In the mean time my child was sitting in his band doing nothing and we were waiting for a clarinet that wasn't there. Worst of all, 123 Music staff never had the sense of calling or emailing me to say that my wait could be very long. They never informed me that the item was not in stock. That is WRONG, ARROGANT and STUPID!!!

Their return policy can end up costing you more than you might expect.  I had ordered a guitar gig bag for my granddaughter for a Christmas present. I had ordered the wrong size and needed to return/exchange it. I got a RA number and used the return label as requested. It was not a prepaid label, as I  found out when I went to mail the package. Since the item was oversized the cost of returning it would have cost me twice the amount in shipping as originally quoted by Music123. Actually the cost of all shipping charges including original, return, and shipping of exchange item would cost as much as the gig bag. Plus the price of the exchange item had increased 60% since Christmas.  Needless to say I did not reorder.   Many online stores offer free exchange shipping or prepaid labels that ship at discount rates.  It is obvious that Music123 does not want to bother with returns.

I've dealt with a number of on-line music retailers, and of that group, Music123 is probably the worst when it comes to customer service. Their prices are good, on-line selection is good, and ordering is easy- but heaven forbid you should call them with a question, or try to return a defective item.

These days I'll use them for something like strings or picks or drumheads, but I'd never order a guitar or other expensive item from them.

I ordered a digital recorder from Music123, which arrived as scheduled. Unfortunately, the item had been previously opened, was missing its power cord, and was an old production run which needed to be returned to the manufacturer to function correctly. I emailed Music123 customer service immediately, and repeatedly for the next several days, since I never received any response. In fact, after almost a month, I still have received no response. After I protested the charge on my credit card, I receive a return shipping label, still with no comment from Music123 on why they had sold a used item as new. Calling customer service, they could not confirm receipt of the returned item (despite UPS delivery confirmation), but did tell me it takes 10-business days for Music123 to transport such items "across the street" from their receiving dept to their warehouse. They could not confirm when, or if, a replacement would be shipped. In short, Music123's service was dishonest, non-responsive, inefficient and completely frustrating.

I have ordered from Music 123 in the past, for smaller priced items- strings, picks, etc, and never had a problem. However, I recently attempted a larger priced instrument, and you would expect that a retailer would take better care with a larger sum of money. It was a terrible experience. The item was listed in stock (approx $2000) and promised 48 hour shipping. My card was charged immediately. After 10 days, and no product, I called customer service and was on hold for 30 minutes. I was then told that they had "recently" changed warehouses and could not "find the item." Looking back on the reviews and other lists, this "change of warehouses" has been going on for months. I never received any replies to my email inquiries; I canceled my order, and my card has yet to be credited... Maybe after a logistics overhaul this may be a good store, but I would advise you to stay away until then...

This store sucks. BEWARE they don't seem to have stock AND they do not ship on time. My order was 3 MONTHS !

I purchased a stand with an oboe peg and an English horn peg on Feb 12. The Oboe peg and the stand were delivered in a timely manner. The English horn peg was not included in my order, and there was nothing on the packing slip to indicate if it was back ordered or an estimated ship date. I emailed them at least four times, with absolutely no response. They told me that the product was back ordered, when I contacted them by telephone in late February, and said it would be shipped in early March. It is now March 20, with no English Horn peg in sight. I contacted the company again by email (no response). I finally called the company again and they said they shipped the item today, but did not have a tracking number.

I would not recommend this retailer due to their poor customer service. Buy from Musician's friend instead.

I ordered 6 items. Three were in stock and three were on back order. On the web site it states that you can expect back order items in 2-3 weeks. I received the in-stock items 2 weeks later. I spent the next 2 months checking on the status of my order. I got several different stories about when I could expect my items but no one was apologetic or seemed to care at all. At one point they told me that one of my items was in, then next time I talked to them it was not. Did they give it to another customer?
I asked if they could give a discount, overnight the items when they got them in, throw in a pair of drum sticks, something. The answer was no. After two months of stringing me along I was told that it might be another month before they got it in and I cancelled my order. At least they let me do that.

I bought a guitar on their website that I had researched for some time. Music123 had the best price ($100.00 less than the competition) with free ground shipping and expected delivery of 6 to 9 days. I received my instrument in showroom condition in 7 days. Although I have some issues with the guitar manufacturer, Music123 was superb. I have no reason to contact customer service, except to say thanks, so I have no opinion in that regard. I received exactly what I ordered, at a great price, in the delivery time that I was quoted. I am very satisfied with Music123 and will purchase from them again, soon.