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by phildw , Dec 23 '06
Music123 are a disaster. I ordered a guitar from them, it arrives double-boxed, and inside the Gretsch guitar case there is NO GUITAR. When I look at the weight, FedEx shipped 19lbs. I know that is too light because I've had a single-boxed similar ...
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by snag666 , Sep 05 '07
I ordered a guitar and guitar stand a month ago from music123 and I still have not received it. The fine print said it would take 10 days to get my guitar, my fault i guess I didn't see that part. 2 weeks later yipee I get an email it's coming.... ...
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by heidih8s123 , Dec 28 '07
To save some energy, I'll paste what I emailed MUSIC123: I just now got the email that my guitar was canceled. I am very unpleased with my order from Music123, and upon doing further research, it's evident you treat other customers' orders similarly. ...
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by sixgunsaint , Sep 25 '03
Purchased A BC Rich Body Art Guitar. The Guitar was supposed to come with a T-Shirt. When it came it ...
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by Spadict , Oct 24 '02
I got my guitar in perfect shape in an expected amount of time for international shipping (to Canada). There were some credit card problems but it wasn't their fault, it was just my misunderstanding of their system. However, they did put the order...
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by veinte_balboas , Aug 14 '03
Saw the UA 10 in a local music store, but they wanted $199 for it. No way I would be able to get it ...
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by snow595 , Oct 04 '03
On first I thought they were good, beating prices and all. Than ordering they seemed to be good als ...
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by leonardfeld , May 20 '03
Although the D-15 was out of stock, my salesman Dan Seda made sure to meet my deadline (for a gift) by offering a good deal on a Martin 00-15 which is slightly smaller but the same list price; the new guitar arrived just on time so I could give my sister...
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by hoverkraft , May 29 '03
I purchased an ESP H100 guitar and had zero problems. The guitar arrived right on time. I called customer service and was surprised at how friendly and helpful they were.
I would buy again fromt them and I'm not easily impressed.. Good...
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by robdisner , Mar 09 '02
...the people who work for this company, I mean! Here's the deal:
About six months ago, I was looking for a back-up guitar for my trusty Telecaster when I started to hear about the Danelectro Hodad. Well, the price was certainly right...
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by jameek , Jan 09 '04
I purchased a Casio LK40 online from music123.com.
It was a free shipping deal, The product arrived well on time, it was packed well and it looked great.
However there was a problem with one of a key's sound. When I spoke to the Customer...
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by billyjoegd , Aug 22 '05
I will never shop through this merchant ever again after my order is finally completed. Never have I been through a purchasing process which shows no respect for the consumer until I encountered Music123.com. I placed my order for an electric guitar ...
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by showson , Nov 20 '02
Never, never, never buy from these people.
I ordered a bass and when I got and opened the box it was missing a Balance Pot and the actual electronics for the knob.. just a hole where the knob should have been.
This was supposed to be a...
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by traholt , May 19 '06
I have never written a review on anything or any store before, but now I feel like having some form of outlet for my frustration. I have spent well over $10.000 at Music123 during the last year and a half, and I have never seen such poor customer ...
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by ksdragon , Sep 04 '02
Music 123 has a nice selection of products. The problem is, it's sometimes really difficult to actually get them. They are inconsistent with their shipments and are nearly impossible to get in touch with for customer assistance. One order I made has...
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Nov 13 '08
Very user friendly website, great prices, fast delivery, wide selction of products. Excedllent experience. Would shop again.
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Oct 17 '08
excellent
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Aug 28 '08
I paid $12 for 2 day shipping. It did NOT specify 2 business days. The product took 5 days to arrive. This was a HUGE disappointment. Many shipping companies deliver on weekends and for the increased shipping I expected Music123 to use one of these companies. Upon contact, I received an apology, but not any offers of refunds - on the contrary I was basically told it was MY fault for misunderstanding the language. It did NOT indicate business days on the shipping description. My son needed the product much sooner than it arrived. Very disappointing customer service.
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Aug 30 '09
I purchased a clarinet and various accessories. I received the accessories ( poor packaging) but I've never received the clarinet. Two weeks later, I called to see why the clarinet was never shipped and I was told that it was not in stock and they don't know when It'll become available. In the mean time my child was sitting in his band doing nothing and we were waiting for a clarinet that wasn't there. Worst of all, 123 Music staff never had the sense of calling or emailing me to say that my wait could be very long. They never informed me that the item was not in stock. That is WRONG, ARROGANT and STUPID!!!
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Jun 21 '09
I have shopped at Music123 before and will likely shop there again in the future. I've been happy with their service.
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Jun 19 '09
I had ordered these same items from another online store, after 11 days order was still in processing even thou there website said in stock. Canceled order and reordered with Music 123, order was shipped next day and received in 3 great service excellent quality fast shipping, will be ordering from them again.
Also i saved 40.00 total on the items and shipping.
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Sep 11 '08
I shopped on line after recommendation by a friend. Found the item I wanted quickly and completed the purchase with no difficulty.
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Oct 07 '09
as simple as any thing i've tried on internet
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Oct 07 '09
Purchased from web-site no problems
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Aug 13 '08
huge selection of great products, knowledgeable customer service staff, free or cheap shipping and LOW prices!
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Jun 20 '09
The site is easy to navigate, inventory is not hidden or scattered, and business is easy. They offer free shipping after a mere $50 total, and they will meet or beat the price of competitors. Really, they are a good company.
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May 16 '08
It was a pleasant experience. My items were shipped immediately and I was able to quickly complete my project.
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Jun 08 '08
The item was purchased during a sale. Normally the shipping costs are to high for me.
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Sep 11 '08
ok
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May 04 '08
I would highly recommend this supplier to anyone shopping for musical equipment!
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