Music123 Online Store

I have been trying to return a defective guitar for almost 2 months now. They have been paid, and that must be the reason they don't care about getting this return handled. My next step is getting my credit card company to deal with them. It's a good...

Music 123……. Fraudulent advertising coupled with rude, incompetent customer service equals an unpleasant shopping experience. Upon checking Ebay for a keyboard stand to replace a stand I had lost parts to, I stumbled across Amazon. com who ...

I was amazed at how good this store was! They had the best prices, it was always easy to get help from a live person without waiting, they shipped quickly, and there was no problem adding items to the order over several days. Great on-line system as...

If you are looking for anything musical, you'll find it there for the best price. Also, they have a very knowledgeable staff. Recently, I shopped for a 76-keys portable piano. I searched many online stores, including, Sam Ash, J&R, Musician's Friends,...

Placing the order was a very friendly process. The price was the best (and I did check out many , many options!!). Customer service answered promptly... But they delivered late. Still, I will buy from them again given their...

Music123 is awesome. The packed my guitar very well. I ordered it for myself for christmas 3 days be ...

Music123 was worst online ordering experience I've ever had. Wasted lots of my time and item never arrived. Item originally was on "2-3 week" shipping status. Got a total of 4 shipping delay emails over 2 month period, each one pushing out the date by ...

I purchased a guitar set from them. Their price was better than any other I found, by quite a bit. When there was a problem with my order (my fault) I was able to get a hold of them quickly and easily by phone, and it was resolved. When I received my...

I purchased this MARTIN guitar from Music123.com on 20 April, 2003. At the time it was out of stock and they had a due date of May. After I ordered the guitar they changed the due date to 29 July 2003.

This company is no different than...

I pre-ordered a Gibson Robot Guitar at their store on 1-11-08. Received a email verifying my purchase. Checking my order status showed "approved order". On 1-14, I emailed customer support asking for status, and received no reply. On 1-15, called their customer support, who said there was a problem with my credit card. My credit card company said there was no problem, that no order had been placed. Called customer support back, and after holding for 10 minutes, was told that they took more orders than they actually had product to fill them, and in truth, that was the hold up. There was no contact from them to me about this order, nor was it updated to show any problem on their web site. This is a horrible way to do business. They must take their business model from the airlines. Don't buy from these people.

I have had only one experience with online purchase from Music123. I ordered a Yamaha Xeno trumpet, received it within a week, tried it and found it inferior to my Bach Strad 72L. I returned it to Music123 and received a credit card refund by the next billing cycle. No problems, no hassle. Incidentally, the address given for the return was the same address for returns to Woodwind & Brasswind, so maybe they share more than a web host. In any case, my experience with Music123 was not unpleasant.

I live in Australia and was at first hesitant about ordering from a company that was so far away. Well, that was about ten orders ago, and I can honestly say that Music 123 really does set the benchmark for great service, courtesy and customer satisfaction. communication has always been swift and courteous, and goods have been delivered on time and without hassle. The folk at music123 are great. I have spoken to many of them and they have been eager to help and cut me a great deal. Sometimes they have even chased around for some rare or difficult to get item. These people are really fair dinkum - best online experience. thanks guys (and gals)

I have purchased 2 major items from music123: a bass guitar last year and a bass amp recently. the bass guitar order was sluggish, but it wasn't too bad so i shrugged it off. however, the bass amp order has far failed my expectations. they said it was in stock when i ordered, and then a week or so after i order, they say its "on order from the manufactorer" and that it would be a MONTH before THEY even got it, which meant it would be a looooong time before i got my amp. if i would've known it would be this long to get the amp, i would've never ordered. the only good thing music123 has going for them is prompt customer service response, but that still doesn't make up for the absolutely ridiculous sluggishness of my order. i am very dissatisfied and i doubt i will buy anything major from music123 again.

I too was a bit worried after reading some not so good reviews about Music 123. But I ordered a Ludwig Accent Combo LR1125RC Drum Set from them and everything went fine. A drummer in the Sales Dept. helped me decide on a set suitable for my daughter since I know nothing about drum sets. He explained the differences between a couple of sets and I was able to make a decision. He took my order on a Friday afternoon, said it would ship the following Tues. and to expect it to arrive the following Friday thru Tues. and sure enough it was there Saturday. They also matched Same Day Music's price and shipped for $8.00 less than Same Day. The set is just beautiful and arrived in perfect condition. Overall I was very happy with the entire experience - no complaints and I was very happy with the cheaper shipping too.

Music123 was recommended by someone I met at a gig, who mentioned that prices were attractive and delivery was speedy. I went ahead to order a replacement drumhead and sure enough, Music123 was quick to dispatch it (looking at the tracking history on the web). However, when it arrived in Britain, UPS was unable to deliver it because they did not have the full address (no prizes for guessing who was unable to provide UPS something as simple as address). Anyway, UPS proceeded to lie about how the receiver refused to sign for the goods when they eventually found the right delivery address (or perhaps, they Music123 provided them with the wrong address). When I got round to calling UPS UK, they were unhelpful to say the least. I eventually went out of my way to collect it. I dont see why I should pay premium shipping rates for such inferior service. What's the point of having really attractive prices when they cant do a competent job of delivery. Music123 has absolutely no concept of customer relations (shocking given that it is a US-based business).