Music123 Online Store

When I searched online for a placed to buy my children their band instruments, I came across Music123.

They had a great selection and great prices (not to mention Zero Sales Tax)

I called and got Jasone in the sales department. He was very friendly and knowledgeable. My order even arrived earlier than he said it would!

I will definitely call Music123 in the future since I've had nothing but good luck with their company.

Music123 is awesome! I have ordered many times and have always received expert advice, courteous customer service and prompt delivery. They have a customer for life in me!

I buy from music123 routinely, for myself and my children. They have fast and reliable customer service, and ship products in a timely manner. If there are any product availability issues, they are quick to notify me, and always give an 'expected ship' date.

For purchasing school band instruments to pro audio, the web site selection and customer service has been above the pack.

I purchased a lot of equipment from Music123 in the past (14 previous orders). But during the past two months, they shipped wrong items to me on every order ! And they still haven't corrected the problems - the items I originally ordered are no longer in stock, so I've been waiting for backorders over one month.

Music123 used to be good, but now they are terrible. Their quality has declined since they are now associated with Musician's Friend. I will never buy from them again !

I bought an electronic keyboard. They never shipped it. After four days I called asking for it and they said they did NOT know when they were going to ship it. As they had trouble with the warehouse.
THIS WAS A B-DAY PRESENT AT LEAST THEY COULD HAVE LET ME KNOW THAT EITHER COULD NOT SHIP OR WERE GOING TO TAKE LONGER.
Definitely will not buy here again

i will never buy from music 123 ever again. they let you order items that are out of stock, but do not send you an email to tell you they are out of stock until two days later. the drum set ended up getting here on time, however it broke after two days. when receiving the drum module, the box was not even taped shut or sealed. that may explain why it stopped working.
It took music 123 three days to get me a shipping label so i could return the drums. then they tried to tell me it would be a month or longer before i could get my money back because they were "backed up in the warehouse". worst customer service ever.

I placed an order at Music123 on 12/17/2007 for a product with 2-day shipping in hopes of getting this product before Christmas. The next day, the order was approved, but was not shipped.

12/20/2007
Order had not yet shipped, so I emailed customer support. They did not respond. Their support phone # wouldn't go through.

12/24/2007
Order had not yet shipped, emailed customer support. They did not respond. Their support phone # wouldn't go through.

12/26/2007
Order not shipped, no response from customer support. Their support phone # wouldn't go through.

12/27/2007
I called and got through to customer support via phone. Music123 informed me that they canceled my order on 12/18/2007 because the product was not in stock. They apologized for not informing me and offered to sell me other products.

It is ridiculous that I had to wait 10 days to hear that my order was canceled. I cannot and will not do business with this company again. I was unable to contact them for over a week. I suggest you steer clear from this company.

Jeff

I ordered a Guitar, tuner, cord, and some pics. I opted for the free delivery. About a week into the order there was some confusion (probably caused by me changing the tuner 3 times)and the order was put on hold. They asked me if I intended to cancel and I told them I needed the order ASAP. I talked to customer service and they were very helpful. They upgraded my order and it was shipped overnite (no charge) and arrived on Tuesday all in good shape. I still have the case on backorder but I'd expect it to show up once they get it. Oh, and Roe discounted everything on the order to the tune of about 10%. Thanks Roe!!!.

I've ordered many instruments and equipment. Haven't been able to beat their price. Hands down, best customer service I've ever encountered. Site easy to navigate with many great options. Emails are answered promptly by experts. In stock items come quickly.
The downside--backorders. Don't hold your breath, and don't try to order anything you need immediately if it's on backorder. There doesn't seem to be any guarantee, and I've been waiting nearly two months for a drum head I need. Had to go somewhere locally just to get a substitute head to hold me over. Same situation with one of their guitar stands...waiting...waiting...waiting...I finally canceled that order and went to www.musiciansfriend.com to get the stand I needed.

This is a horrible seller. I will NEVER do business with them again. I purchased a $1,500 Yamaha Xeno trumpet from them. They would not honor the price they gave me over the phone. I received a defective instrument. They were unhelpful on the phone and would not respond to e-mail. I had to resolve the problem directly with Yamaha. I buy almost everything online. This was by far my WORST experience. BEWARE!!!"

After placing a few orders with Music123 some of the items were on backorder and supposed to ship within 30 days. So 40 days later I contacted them to inquire about the items (I did so politely), The customer sales lady was very snooty and rude from the get go ..and kept putting me on hold for long periods of time.
She finally told me that one of those items had shipped 20 days prior with no further info(still haven't received the item 1 mo.after the supposed shipping date)and the other she said they might not be getting back instock and tried to issue me store credit in which I insisted on a refund. She then gave a long irritated sigh and raising her voice said "OK" Then she abruptly Hung-up phone on me. This is very similar to an experience I had with MF(but thats another review). I will stick with Zzounds from now on.

I ordered an ESP H-202 in See Thru Green December 14, 2003. It was a close out item for $219 List Price of $499. I was told it would probably arrive late because I ordered it just before Christmas 2003 with the Free Shipping option and they said 3 day delivery (a $39 shipping option)was being given priority. To my surprise I got it today (December 24th). The guitar is beautiful and was delivered in excellent condition.

I recently ordered a discounted (open box) digital piano from Music123.

A day or two after I placed the order, I received an e-mail notification that the item ordered was out of stock and was on order with the vendor. I wrote back to ask how an open-box item could be on back-order. The next day I received a message informing me that another customer had ordered the same item just before I did and that there was no open-box item to sell to me. Music123 would, however, sell me a new digital piano at the open-box price.

As you might expect, I was quite pleased with this and they earned my trust by making up for their inventory error. I received the item as promised and in pristine condition.

They've had the order for six weeks, charged my credit card five weeks ago, and have shipped one item of the seven I ordered. Customer service hold time is 25 to 30 minutes. They tell you things will ship in two days and a week later tell you exactly the same thing. Low prices but a total nightmare to deal with.

Buyer beware on this one! The web site shows a picture of three cowbells. I only received one of the three. See the following URL for "LP Rock Cowbell":

http://www.music123.com/LP-Rock-Cowbell-i12023.music

I guess I was under the false impression if there is a picture of three cowbells, I would receive three cowbells! I also assumed that since the description does not give you an option to select which of the three cowbells in the picture would be shipped, that the set was a bundled package.

When I contacted customer service regarding the incomplete shipment, they would not make it right or give me any sort of discount. I feel very much like a victim of bait and switch.