Music123 Online Store

What a mess. Incompetent shipping Dept & rude beyond belief Customer Service Reps.
We ordered 2 items totaling $518.00. Both were supposedly shipped next day. We received tracking info for both items via email and received 1 item 4 days later. We never received the other. We called Music123 cust. service and were told (after being kept on hold for 1/2 hour) that the 2nd item was stuck in Chicago. Fine. We then called Fedex( the shipping service Music123 used) and were told by them that they had No Record of a 2nd package addressed to us! Called Music123 again and was told-by a very rude, bordering on hostile Rep.- that the second item was back-ordered and would be shipping soon, this after the 1st Music123 Rep. we spoke to had lied and said that both items had already shipped! wtf?!?
Long story short the item we did receive was returned and the entire order cancelled.
Please, anyone thinking of doing business with these losers be very, very careful. Or better yet, reconsider and shop somewhere else!

I ordered a guitar advertised on November 23, 2004. It is now December 29 and still no guitar. I keep getting these polite notes saying a later date and a later date. I think this is very wrong to advertise something that can't be provided. They have not been able to do anything toward even assuring me this guitar will arrive at the latest date of Jan. 11th that is now predicted. I will not recommend their service. If you plan to buy from them make sure you have months to get the item. C. Dennis, SC

One of the most awful online shopping experiences I had. I ended up canceling an order after I was told a product was in stock when it was not. I was told by music123 employee Brandon D" Thank you for your recent inquiry, I have canceled your order as per your request. We are sorry that we dropped the ball and didn't facilitate your request adequately or in a timely manor. If you change your mind and would like to replace this order with us we can offer you a %10 discount off the order total. Have a great day! "
So, the item comes in stock, Brandon D seemed to care and I decide to give them a second chance and this is what I get:Message from Thomas W at Music123:Thank you for your recent inquiry. I'm sorry but I talked to my supervisor above me and she said we can only match the price that was on your first order.
I mean seriously, they flat out LIED to me and I have email logs of it all. Don't waste a penny on these guys.

I have purchased from Music123 four times and have had no problems except with Fedex "guaranteed delivery time".
Music123 uses Fedex domestic shipping exclusively.
They use UPS for international.

I was disappointed in the fact that Music123 sent me a guitar and a case, and the case didn't fit the guitar. Obviously you are completely on your own when buying from the Music123 website so be sure you know exactly what you're doing. Music123 customer service was unapologetic and in 2 sentences essentially told me "sorry pal, it's your problem"...don't expect much in the way of service from this company, they definitely will not go outside their very tight lines of service.

I ordered two Remo percussion drums @ Music123 on 18-Jul-2006 and was informed that the drums would arrive at the store on 02-Aug and 17-Aug, respectively. At the end of August nothing has been heard or seen from the order. Upon request Music123 told me that they haven't received the goods. In turn, the manufacturer told me that they haven't seen any order yet! After some back and forth between me, Music123 and Remo, the drums were finally shipped on 09-Oct and 13-Nov-2006.
The bottom line: More than 4 month to complete the order, and no responses unless you ask (and even then not helpful at all). BTW, if you pay with PayPal your money is gone when you place the order.

music123 has comparatively good prices but when it comes to waiting for an order, watch out. i purchased a guitar from them a little under a month ago, but my guitar has not even been SHIPPED yet. and i was informed that it won't be shipped for another week! the other items came promptly but waiting over a month for any item is a ridiculous way to conduct business online.

I ordered a Vancore 4.3 Marimba with several accessories. They worked with me and were consistently available to answer questions and make changes. Almost everything I ordered was on backorder, but that had a lot to do with the items I needed, the delays were not bad and they went to outside companies when they needed to. I will definately do business with them in the future.

Please avoid this business. I ordered a guitar, amp, and cable as a gift on the evening of December 24th. The next business day for processing was December 27th. However, due to inventory reasons, the order will not ship until January 5th -- 8 business days later.

The company did not inform us of its inventory process until 4-5 days following our order, so Music 123 lied about the 5-10 business-day shipping time.

Music 123 is going down the tubes. In the past my experiences were good. Now, I have been waiting ONE MONTH for my order -- noone answers the phone at customer service. the few times I have gotten through, I was given excuses about a "new warehouse" but an ABSOLUTE REFUSAL TO EXPIDITE MY ORDER IN ANY WAY. I am currently considering filing a consumer fraud compaint. I WILL NEVER DO BUSINESS WITH MUSIC 123 AGAIN!

I have tried to order from them twice and each time they lead me to believe the item was in stock, when actually they didnt have it and could not give me a date when it would arrive, I found this out only after calling them. I do not recommend them at all.

Their credit card verification scheme is broken and I couldn't get an CC telephone verified after three tries.

Their website is buggy. If you request to be notified when a product is available, and then order something else later, the first product will automatically be added to your order. I had requested to be notified when a white 80g ipod was available. I then placed an order for a black ipod and only when I got email notification could did I see that they were trying to sell me both. My account status on their website still shows both -- they ignored my phone calls and emails.

Steer clear of these clowns!

I placed an order for a clarinet mouthpiece on Tuesday; it arrived Friday. No problems, no glitches, an entirely satisfactory transaction. Of course now they're sending me junk email, but what else is new?

I ordered a Michael Kelly acoustic bass from Music 123 through E-Bay and waited almost 3 weeks for delivery. I did communicate with customer service via e-mail and did get satisfactory replies, but still was a little leery of their vague answers. When the guitar finally arrived (Fed-Ex delivered it to the front porch of the house next door, and it spent a cold December night outdoors), the preamp was broken at the holder. I repaired it myself with no visible damage, but didn't bother to call Music 123 or Fed-Ex (who I'll bet would have ended up with the blame). I will probably not buy from them again. I have used Musician's Friend for several years, and have never had a problem with them.

Unacceptable, unreachable, inefficient they are (name it)!!! My credit card was charged and I was unable to cancel my 2 items, (guitar string and an acoustic guitar), service says it’s too late, and my order was finally shipped without my Guitar!!! Order status say Guitar was shipped and order completed. I received only guitar string (hey it’s high-priced for each guitar string about $60!!!). Customer service did no answer about many emails and fax I have sent... I’m in twilight zone with no guitar, no answer and still waiting, very sleazy!!! Its first time I halved problems with on-line shopping and goodness knows that I have made many transactions on-line before. I don’t know if I will have a result or if I will have to dispute for the money. I’m very tire and disgust to fight with them.…

POSTSCRIPT:

MAKE AN ORDER TO THIS PLACE IT'S LIKE A TOSS OF THE DICE, IF YOU’RE LUCKY IT’S GOES WELL AND YOU HAVE WHAT YOU WANT, AND ANOTHER TIME YOU GOT BIG PROBLEMS. IT’S VERY HAZARDOUSLY!!
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