Music123 Online Store

They sent me a guitar worth $2500 via UPS no signature required. I tracked the shipment and discovered that it was left on my porch. It wasn't and Music123 could have cared less and gave me the royal run around.
If you shop with Music123 you will be the fool.

Into the third week now and I have now received my order an in stock item by the way. When I called to ask about it I was hung up on twice once by the customer service rep and again when I called back to talk to my sales rep. I see no excuse for a three week delay in shipping in stock items and on excuse for the treatment of customers by music 123

I recently ordered an Epiphone Les Paul 100 and when it arrived it had an annoying buzz on the Fifth and sixth strings. I worked with an excellent rep on the phone and returned it for another which arrived in less than a week. This one had a similar problem so I upgraded to a Les Paul Standard and received this one again in under a week. Had it now for three months and it is excellent. Music123 was very helpful and understanding. They made me feel that their goal was my satisfaction. Would definitely shop there again.

Ordered a flute 8/24/05; rec'd quickly, but it was defective. Called CS, very nice - sent a UPS label and offered to advance-replace the flute if I gave them a CC#. I did, but they did not Advance-replace the flute because they used the WRONG number (a debit card they also had) that was denied for this type of transaction. FINALLY, 2nd flute arrives. SAME DEFECT. Wonderful. Called CS - again, very nice, sent UPS label, etc., but I told them I didn't want to replace the flute and made that very clear on the paperwork that I sent back with the flute. Today, rec'd email that they are sending replacement flute. Called CS - they said that the records show that I ordered an advance-replacement (which wasn't what this third flute would have been anyway since they didn't ship it out until the 2nd flute was rec'd there). They are incompetent, have NO quality control, can't keep anything straight, do NOT answer email, so don't bother. I am SO through with this company -- and I hope they just go out of business, because their business practices are appalling.

Music123 is currently restocking. Business is running as usual. There is no reason to change what you do as you conduct business with this company. Saxguys assessment of the Bankruptcy and the status of WWBW is not true...I am on the Senior Management team for the company and everything is running at Status Quo. We are re issuing PO's for Backordered items. We want to service all of our customers during the Christmas season. Many of our vendors are long-time friends and are seeking to help us through this event by providing product quickly. If you want to know more about the particulars of this Bankruptcy...do some homework on a 363 Chapter 11 filing.

There are 250 employees dedicated to servicing you our customer...many (including myself) are musicians who depend on you for their livelihood. Customer Service will not change...nor will any of our current return standards! Buy with confidence as you always have!

Got a great deal on a great guitar that was shipped the next day after we paid for it. Unfortunately, Music123 did not request signature confirmation and Federal Express delivered to the wrong address and the package is now lost. Music123 will not reimburse, refund, or reship the products. Melissa at Music123 said the company is not responsible for ensuring accurate delivery but said a claim was filed on our behalf with Federal Express. Fedex says it ain't so. That's all the company will do and hasn't responded to letters and faxes. A week before Christmas and we are out $1,400 and a big Christmas gift.

Speedy delivery! Orders tend to be very accurate. I have had problems with two orders -- which the Music123 folks bent over backwards to correct (at their great cost, I might add). Orders have included microphones, mic stands, music stands, a guitar, a Fender Passport 150 sound system, guitar strings, and a mess of "other stuff" like cables and picks and God knows what else. The web site is easy to use, the catalog you'll get in the mail is attractive, the customer service is very responsive. In sum, even with a couple of glitches, I'm a repeat customer and will continue to be!

I placed an order with Music123 on 11/02 for $227.08. Long story short, they overcharged me $10.61. By the time I realized what they’d done, the balance in my checking account was negative, and I ended up with $90 in overdraft fees.

I had to contact them multiple times before getting someone to admit that they made a mistake. (The first guy I spoke with had obviously never even visited their website.) They eventually apologized and issued a $25 refund.

I called my bank to dispute the overdraft fees. I had to fax them a copy of my invoice and several other documents. I’m still waiting for them to decide whether they will drop the fees. (They said that the process would take ten days.)

Also, the items I ordered arrived poorly packaged and dirty--like they’d been sitting in a dusty warehouse for a few years.

I’ve been ordering online for years, and I’m easy to please, but ordering from Music123 was a disaster. I will NEVER order from them again.

I purchased and paid for an order of 3 sets of Daisy Rock guitar picks from Music 123 in Feb 2006, by May, they had still not been delivered and I cancelled the order. On April 14, 2006 I purchased 3 more sets of Daisy rock guitar picks because they had a free shipping deal. It is now September 19, 2006 and they still have not been shipped. Music 123 is a lousy competitor to Musician's Friend who I have had no problems with when ordering anything. I ended up ordering the Daisy Rock picks from Musician's Friend at a higher price but received them within a week. My advice is do not use Music 123. Oh, and the customer service rep I talked to when I cancelled my first order was very rude.

Ordered a PA system on 8/25/07. It is now 9/9/07 and I have received 4 different shipments. I wasn't too concerned until they charged my credit card and I am without one of the Speaker cabinets.
Bad place. Read the other negative reviews and realize that this bad service is the norm here.

I ordered a guitar for my son for Christmas. The estimated ship date was December 5th. By December 14th, I hadn't heard anything so I emailed them. They then informed me that the first date was only an estimate and I should not have relied on it. They gave me a new ship date of December 27th. Now I have to scramble to find somewhere to ship the same item in time for Christmas. Very poor customer service!

Absolutely terrible experience. Received only part of my order while I was billed for whole order. Was unable to reach Customer Service by email or phone. Could not even receive return authorization for the parts of my order I received. Am still in dispute with credit card company. This is the worst on-line merchant I've ever encountered.

I ordered a drum mat back in November of 2004. I kept getting strung along about how soon it would be delivered. I finally CANCELLED the order in mid-April of 2005. After waiting more than 4 1/2 months, I decided to take my business elsewhere. Sometimes you get what you pay for...that goes for customer service, as well.

I just recently made an order to Music123 for a drum set and several other accessories. The drum set was delivered to me within 36 hours! It came very well packed and in perfect shape. The other accessories were here within 3 days of ordering. Everything I ordered was in great condition and packed very well. This was my first order with Music123 and I was very impressed. I will continue to shop with them in the future.

I ordered a bass amp for my husband for Christmas and due to this site's poor status of inventory, I found out after the order was placed that I would not receive the item until AFTER Christmas. This caused me to have to cancel this order and find it elsewhere. This was a disappointing first experience.