Musician's Friend Online Store

Despite their nice full-color catalogs and pretty website, this is one of the most disorganized and poorly managed music gear retailers on the internet.

I ordered thousands of dollars worth of equipment when putting together a small recording...

I placed an order for over $900 in guitars and amps on Nov. 18, 2006 with Musician's Friend by phone for my sons' xmas gifts. The order was due to arrive in approx. 10 days but never did. I contacted Musician's Friend via phone to inquire the status of ...

I ordered a cabinet from Musician's Friend twenty days ago. My cabinet was wrecked and I needed another. I had bought gear from them before, and I decided they would be the only online store I would use. I was easier than driving an hour to the nearest...

Ordered a Bass guitar, a bass amp and a gig bag from MF on 6/2/09 in what would have been a tight time frame to be delivered for my son's birthday on 6/9.  Given that most orders on line ship within 24 hours and UPS is 5 days, I thought it would be ...

I bought a $550 guitar and a $5 patch cord at the same time from musician's friend. They shipped the two things under different cover, and charged me $20 each for shipping and handling -- so my $5 patch cord ended up costing $25! It wasn't back-ordered,...

Twice in the past year, I have ordered items on the Web (first a guitar, then a SACD player) and then tried to cancel those orders. Both times, Musician's Friend completely failed to follow through with the cancellations, even though they had plenty of...

I had ordered a TAKAMINE EG523SC Acoustic/Electric Guitar on Sept.1, online. I received an email confirmation. A few days later I received another email stating "as we told you the item is back-ordered". No they didn't tell me. Two weeks later I received ...

An absolute mess for special order and blem items. Only buy if it's IN STOCK...

I special ordered a drumset through this company and it sat in their warehouse for a full week and a half before they could "find it". Noone knew why it was lost,...

I've purchased a lot of things on the Internet over the years. I actually prefer to shop for some things on line over a brick and mortar store. Musical instruments and DJ Equipment are two such items. After careful research and somewhat negative ...

We have been a customer of Musician's Friend for 17 years but their continuing poor service.We have often received used products when purchasing new.  During the warehouse move in 2007 we ordered a Line6 XT pro and received a used product ...

I have been a customer for about seven years now, and I've discovered that they have an extensive selection with prices that are nearly always low or the lowest for just about any musical item. It has always been my habit to comparison-shop for gear, ...

I have been dealing with Musician's Friend for about a year now with no problems at all. The service is good, delivery is fast and returns are easy, at least that has been the case so far! I'm also glad that they have added a feature to let you...

How hard is it to get hold of a guitar, case and amp? Well, apparently if you're Musician's Friend it's a real challenge. Three weeks ago I placed my order. The guitar, case and amplifier were listed as being "in stock." This turned out to be somewhat ...

Although the prices are quite cheap, the sales staff couldn't answer some basic questions about some products I inquired about. To get answers, you had to ask the tech reps at another number!! Not good if you're trying to purchase something. Also, when...

Wow! I see I'm just another Musicians Freind statistic. I've placed a $1359.00 order for a electronic drum kit on the November 27, The site claimed that the item was in stock. By the 29th, There was no progress in the order status. I called customer ...