Musician's Friend Online Store

Pros: Good catalog
Cons: Dishonest customer service, bad necks on guitars, won't honor price guarantee

I have ordered quite a few things from Musician's friend over the last two years, mostly just accessories like picks, mic stands, strings etc without too much trouble. There were the occasional shipping delays and they once sent the wrong item, but made...

Pros: Big Selection, great shipping rates, hassle-free service
Cons: High prices, many items advertised but not in stock

Over the past several years, I've purchased many items from Musician's Friend. I've never had a problem with them, and they've been good about matching prices, etc. I've also returned some items and everything has worked very smoothly. First, however,...

Pros: Tremendous inventory, competitive prices.
Cons: Can they match the service and backup you get from a local dealer?

Musicians Friend is perhaps the largest on line music store specializing in guitars and gear, sound equipment and percussion equipment. From what I know, they are part of the same corporation that owns the chain of Guitar Center Stores. So....what you...

I found accordion straps on Musician's Friend Website. The price was the best I could fine online on those particular straps. There was one other website with the same price, but Musician's Friend did not charge shipping, and the other site's shipping

Musician's Friend used to be a top notch company. Now, not so much. The price match guarantee is pretty much B.S. Just a scam to get you to the site. They only price match when it is convenient for them. I like new gear but you are almost forced now

I'm getting the word out not to buy anything from this company! I ordered a beginning flute book plus DVD online for just $8.99 but they shipped the wrong item.  I called customer service upon receipt of the order to correct the error.  First

After many exchanges of Chauvet Comet LEDs purchased as new items (as opposed to restocked ones), the Musician's Friend store sells seconds (not first quality products).  All received Comet LEDs (five of them total) showed scratches on lenses and

Took a reasonable amount of time to receive it and then the shipping box and inside of the box were severely damaged.  The product box should have been protected if there was adequate packaging, but there wasn't.  I immediately sent them 6

Musicians Friend uses Deceptive Business Practices.My sweetheart purchased a fire wire interface with 2 years extra  warranty protection on it.  After babying this unit for 2 years I find it is not covered by any of the

I ordered some Fender strings from MF, they didn't show up. I called them and they said to wait another few days. They still didn't show. I called back and they resent the order. This was a UPS mistake not MF. The original package actually showed up

I have had some good and some bad experiences with Musiciansfriend.com purchases.  On the good side, the items I purchase have always arrived well packed and undamaged.  On the bad side, they have seldom lived up to their price guarantee. 

Recently purchased several equipment from Musician's friend, one was a 32 channel mixer, the item shipped was used, I contacted them and they asked me to ship it back, but would not ship out the replacement mixer until the returned one was received

A few days ago I placed my second order ever at musiciansfriend.com and I am so F$%^&*#$ heated. The exact same thing that happened as the first time that I shopped there. They list the product as being available on their site but after I place my

A DVD shipped from Musician's Friend was defective and would not play on any DVD player I tried it on.  I called MF customer service and tried to get a replacement DVD.  They kept saying there was no refund on opened DVD's.  After a long

Very Long Story Short....MF screwed up my order, couldn't find the Amp they supposedly shipped ("no tracking info" - it's 2010... no tracking number, really?), and had no idea when the other products would be shipped. I told MF Customer Service

I actually like dealing with this company as they occasionally run discounts for guitar items that are not honored by other stores such as Guitar Center and Sam Ash.  Not only that, I don't have to pay sales tax which saved even more $$. 

Customer service is obviously staffed by very young temps, who range from complete indifference to outright hostility and rudeness. I was lied to three times last week regarding my shipment. A month to deliver a guitar that was in stock and a box of

Not a musicians friend  - I Ordered a Sound Percussion drum set for my son as a Christmas present. When I went to set it up on Christmas Eve I discovered that the set was packaged with missing, broken and incorrect parts. Very poor quality control

Terrible company to do business with if you ever have a customer service problem.  They lie, they patronize you, and they don't give refunds like they advertise.  Do a google search, you'll find tons of complaints against this company.

I ordered a 2009 Schecter Solo 6 Limited guitar from Musicians Friend. Guitar was advertised on website with Seymour Duncan tapped coil pickups, locking tuners and free hardcase. The guitar was shipped promptly enough but when I opened the box I was a